NailHouse of Brickell

Great experiences here today. I had Manicure and Pedicure done by a lady who was very sweet. She knew exactly what she was doing and made me satisfied with her amazing works. She gave me a really nice looking nails at reasonable prices. The atmosphere here was also very nice and relaxing with plenty of high quality modern tools and equipment. I will definitely be coming back!

Great spot! Didn’t have appointment on Sunday afternoon, but they got us right on. Great pedicure! Free glass of wine! Love! Tons of colors!!!

As a gift, my brother got me a $ 42 gift card for my first manicure and pedicure stating that successful men get occasional nail care. Anyways, the night before a meeting, I head over after making a reservation and stating that I have a gift card to only learn when I arrive that new owners just bought the place and they’re not taking gift cards. It’s the same business and yet they’re refusing to honor their past obligations. A new business or new name might change things, but everything is identical. Sadly, I’m out a gift and my brother is out $ 42. What’s even crazier, is that my girlfriend would go there once every three weeks and now they’re losing not only her as s customer but our friends as well. When will Miami learn how to do good business.

Really worth the money to get your nails done here! The services was excellent! friendly staff work here. The salon is well kept and smells really nice. Doesn’t have any chemical smell lingering either. The prices are affordable! When it was my turn, the nail tech working on me was very gentle. Made sure I was comfortable and listen to all my requests. Fulfilled every single one of them without a problem. My nails looked really stunning after she was done though! Was really surprise that my nails could look this good! Definitely earn yourself a new customer!

Great nail place that we stumbled upon while visiting miami. They got us in quickly and did an amazing job. Very friendly and professional place. Very clean and great color selection!

Lisette did an AMAZING job! Wasn’t super happy the first time I came here, but she has completely changed my opinion. Wonderful pedicure, thorough and neat! Very happy!

This place is very nice and clean but most of all they have the best nail tech here! EVA! She is amazing, I’ve been going to her for some time and refuse to let anyone else touch my nails! She’s amazing at gel polish and acrylic. Very natural and pays attention to detail!

Lots of stations so never a wait. Tons of colors and great brands to choose from. The staff are efficient and the service good for the price.

second time here and I love it! Selenia did and exellent job and quick shellack! The place is clean and Friendly staff

This place is clean and the staff are great. It’s quiet in the morning. The color selection is organized and there are fresh colors. I will be returning.

Make your appointment with Tammy! You will not regret it.

It’s almost 3 years I’ve been using this place ! Relaxing chair. Quite. And clean. There might be some changes but still worth to go back each time I need my nails done .
In that time I had 3 awesome ladies who maintain my nails at its best! The 2 may not be here but I am using the BEST one!
Selenia always makes my nails clean. Neat. And amazing !
I will still
Keep coming back here !!!

The salon is located across the street of my office and my apartment. Overall — i think that it’s a great, clean, relaxed professional place.
Tammy does a great job — best manicure — even my über expensive New York manicures fall short.
Would recommend in the area. Great salon & location.

Conveniently located across the street from my sister’s apartment. The perfect place to go for a quick mani or pedi, basically just to touch up chipped nail polish. The service was OK, nothing spectacular. There are plenty of other nail salons a little further away that are definitely much better, but for the convenience of having this across the street it’ll do for a quick fix.
The girl at the front desk was friendly, made sure I was immediately attended since I didn’t have an appointment. The woman who attended me greeted me but sat there and didn’t say one word to me until she realized I spoke Spanish. Then she wouldn’t stop talking. Another nail tech was on the phone the entire time she was doing her client’s nails –I’m assuming she didn’t get a tip.

I went in for a mani, pedi and bikini wax. Well, I don’t speak a word of Spanish and when I realized the lady doing my wax didn’t either, I should have asked for. Replacement but alas, I didn’t. I ended up losing hair where I wanted it and not where it was supposed to go. For $ 35, this is probably the worst wax I have ever had. The lady was so uninterested in making sure I was happy with what was going on.
As for the nails, I had to wait for an argument between the lady who didn’t speak English and the front desk girl– apparently she was double booked and expected me to wait. I was standing watching them argue. Eventually I got assigned a different lady, who was obsessed with her cell phone and I was clearly in the way of a discussion she was having. She stopped my treatment at least half a dozen times to send texts and make calls– yeah, I felt pampered. I don’t understand why management even lets the nail techs keep their phones on them during treatments. It’s just rude. I won’t be going back despite the nails being done decently. Id rather pay a bit more for better service.

This place says walk-​ins are welcome, but I walked in and they turned me away. I was going to frequent this place regularly because I am a resident of 500 Brickell, but they need to be clear. Are walk-​ins only welcome during the day etc. Or is it appointments only? If walk-​ins are welcome, then they should be welcome. You can tell me you have appointments coming in at a certain time, and then invite me to wait. you shouldn’t just tell me no.

Went to nailhouse for the first time last weekend, as it was recommended by a co-​worker. The place is nice and clean, and at a pretty convenient location with valet parking for $ 6. I had gel manicure with Selenia, who was very sweet, took her time to clean my cuticles and did a good job with my nails. I will certainly go back for another visit based on this experience!

I’m over NailHouse. For a while, I was a regular customer, coming in for a mani/​pedi combo after work. The location and hours are convenient to my office, so it’s easy to get there during evening rush hour.
But my last experience was so disappointing, I doubt I’ll ever return. I called early in the day to make appointments for later that evening. I was told that they were enforcing their strict policy — you better show up on time (no more than 10 min. late) or they’d give up your spot. They called about 10 min. before our appt. time, and we confirmed we’d be there. We show up on time (about 3 min. late, to be precise), and are left to wait for a good 5 minutes, and then told they only had 1 tech available, and it could take as long as 30 min. for someone else to free up. Seriously?! Promptness goes both ways, NailHouse.
I’m pretty sure they sensed my aggravation, because it only took about 5 minutes for them to find someone else to help me out. But the tech I ended up with was sick, and coughing all over the place. Not cool. Not cool at all, NailHouse. Where was the management of this place?! You’re in the customer service business — that does not include getting your customers sick!
Not to mention it took over an hour and a half for our mani/​pedis. The only reasons NailHouse is getting 2 stars are their reasonable prices ($ 42 for mani/​pedi), and their location. Even so, I don’t plan on returning any time soon.

What an unprofessional place. I make an appointment for 7 pm hours in advance and 30 minutes later, I am still waiting to get my nails done, when I specifically said I had an event and needed to leave by 8 pm. Other customers walked in after me and they took them first! This is unbelievable. What is the point of making appointments then? I would not recommend this place at all.

Its overpriced and i did not even get my 10% resident discounts as promised when i looked at the receipt. Horrible nail services but the lady was nice ill give her that. Oh and their sanitizing procedure is out in the open and items are stack on top of each other where technician just go and pick one regardless if it was just used. You can tell its not thoroughly cleaned. ewww..
Pros:
Nice décor
variety of colors and in season
Cons:
Cuts and pain during the nail service
sloppy nail polish application which chipped less then an hour after i left
$$$$$ for the service i got
Will never come back! I rather take my business to Neo Nails where its way cheaper, clean, and my nails last way longer.