FedEx Office Print & Ship Center

All I wanted was an estimate. I brought in the package and had the zip code and the lady Irene made me fill out unnecessary paper work and go back to the end of the line. What’s up with that? I didn’t have to do that at the sf location. C’mon lady I got other things to do than wait in line. Bad customer service.

Prepaid package drop off and I still had to deal with an attitude from the chick behind the counter. Never goin back.

Worst customer service I’ve ever seen, went there to mail a package, there were 4 employees, talking to each other looking at me and ignoring me as if I was invisible for at least 5 minutes then I had to call and say can someone help me … Oh we will be with you shortly

The worst FedEx I have ever been to they should be closed down the person that works there won’t help anyone keeps saying she’s only one person can’t get nothing printed me and 5 other people walk out this place is a wast of time her for one hour nothing printed I would give it minus –5 stars

Came in last minute after driving forever on the PCH to get there. Guy working on Sunday took care of me, found a box to pack my stuff in, figured out the cheapest method, and worked with me every step of the way. Thanks!

If I could rate them a «0» I would. I needed to have 13 pages scanned and emailed to me. They cannot scan to email from their large machine, company policy they said; they can only scan to a USB drive… unless I wanted to use their desktop scanner to individually scan each of my 13 pages. So I went home to get my memory stick. Came back and there was an hour wait because the large scanning machine was being used. They tried a different machine but it was only reading 8 of the 13 pages. I asked if I could leave my documents with them and pick them up in a few hours so they could use the correct machine, but they said I would just have to come back and that they couldn’t hold my place in line. Then the rep decided to tell me that he was leaving in 20 minutes after a 9 hour day and the other person would be by herself until 8pm (3 hours from the time I was speaking to him), so that if I came back then there shouldn’t be a line. I would have gotten better service at the library.

Only customer in store. Took 10 minutes to print something. Staff spent all of their time answering phones. Terrible.

I came here to print my resume before an interview and all the printers with USB capabilities were out of service, wtf?! I then asked an associate if she could please print a document for me from my USB drive, she said it would be an hour and a half. I think all the FedEx print centers are about to go down the drain — they don’t have the bandwith to support customer needs. How can you be a print center with more than 75% of your printers out of order? I had to print from the color printer, but my resume was black and white, so I was charged for color for NOTHING. I am livid, I wish someone from management would contact me.

I came in here the other day to ask to print and bind my 2 portfolio in the morning, and there was only 1 person available to help. Although I was rushing to have the portfolios ready as soon as possible, I was told that my request wouldn’t be processed until a few hours later, which was understandable seeing as this place is understaffed. I went in the next day to pick up my order, and I was not satisfied with my request. My portfolios were binded on the wrong edge.
Although I was at fault for not specifying the details of the binding before the order was made, why didn’t the employee ask me for my binding preference in the first place? When I asked if they could remake the order again, they said that I would be charged for it. I normally go to the FedEx in Davis, and whenever an order wasn’t made to a customer’s satisfaction, the office there would remake the order free of charge. Also where is the sense of urgency? The employees in Davis could easily bind a portfolio within 20 minutes, and the employee here in the Millbrae office was only unpacking supplies.
My problem with this FedEx is that the employees could be better trained to ensure customer satisfaction. The service here is terrible.

I walked in expecting to be able to send a small number of documents to LA, and include a self-​addressed pre-​paid return envelope to allow them to send them back to me in a few months. A reasonable request, you would think, for a place called «Print & Ship Center».
I was greeted by someone who had never heard of doing such a thing, and transferred to the manager almost immediately. The manager confirmed almost immediately that I could do this thing (encouraging!) but explained that since this was Fedex Office, not Fedex, I needed to perform all of this through a self-​service process that involved me setting up an account with Fedex (she couldn’t do that for me). Not ideal, but OK.
10 minutes later after setting the account up and going through an arduous process at a keyboard myself, I was informed she didn’t know if the return label she was planning to print would actually work to return the documents, and that I should call a 1 – 800 number to FIND OUT MYSELF, from FEDEX (yes, the very place I’m sitting in) if that was the case. I gave up and walked to UPS.
Version of this story at UPS (1 block away): Walk in, describe what I want to do in the exact same words, quick nod and apology for delaying me for 10 seconds while helping another customer, finished and paying within a minute for the whole thing. Even apologized on behalf of Fedex for the bad service.

This office is understaffed. No sense of urgency… most people are here because there’s a rush behind their need to ship and yet these people are slooooooowwww and inefficient. There were only 2 customers and yet it took me 20 minutes to get my envelope shipped. I hope I don’t have a parking ticket for exceeding the time in front of their store!!! FedEx doesn’t have enough offices. Had to travel 35 minutes to find one. Should’ve stuck with UPS.

They had my order ready very quickly — got a phone call (actually two) when it was ready. The parking is limited (3 spots) but there is street parking. Very clean and open inside, men & women’s bathrooms & a little candy selection. Overall I must say I will be doing my printing, copying needs here.

A coworker of ours moved to London suddenly and left behind just about everything that she didn’t want to take with her, including a set of golf clubs. I decided, after numerous years of asking what to do with said clubs, to send them to her. Now, I was preparing to purchase packing materials, bubble wrap and a box big enough and odd sized enough for the task. THEN, I saw this lovely commercial for Fedex Office during the football game. They said «bring us your tough to ship items and let us do the work for you» and a shiny light bulb went off in my melon. I suspect Fedex spent a pretty penny for that commercial in a prime time slot and I can say they got me. Is it possible I am the only guy who saw the commercial and headed to the store? Possibly, but I’ve been informed that I am not that unique.
I took the clubs to this location and the agent helped me cross this task off the to do list and it was painless. I am not sure if I will ever desire to have items printed here, but the next time I need to ship an awkward item overseas, I will return.

Just walked in here to print a simple PowerPoint presentation. Was told not an option but I could come back before closing 9pm to pick up a 12 page print request? I couldn’t print myself or have them print for me unless I want to wait or come back 5 hrs later? Whoa. what? Not the type of service I would expect from Kinkos… very disappointed!!!

Do not ever go to this shop for passport photos. I went there last sunday to take passport photo for passport renewal. The photo that came out was too dark, shadows of me on the white background, shadows of my nose, eyes below it. There was no lighting and the camera flash casted shadows everywhere. That photo would have been a shining example of everything that could be wrong in a photo. It cost me 30 $ for 8 photographs. And yes the photo was promptly rejected by the consulate and I had to retake my photos in a nearby walgreens. The wallgreens photo came out really nice.

Omar is fantastic. Very capable and professional. This is one of the best Fedex Offices I have used over the course of 5+ years and many FEO locations around the US. This is a well run operation.

I believe the gentleman’s name was Chris. I really hope I got that right. He was so extremely helpful. My fiancé and I were trying to figure out mail merge and printing labels for our invitations. Chris went above and beyond helping us and using his tricks to make it fit. We wouldn’t have been able to do it without him.
Thank you so much Chris! You were a great help.

Went there to drop off a package for a RMA return to a manufacturer. Right off the bat they told me the system for scanning the barcode is down, has been down for 5 days, and is down for everyone. I called the manufacturer and they said it’s not true because they have been getting shipments so it can’t be down for everyone for the last week.
I had to insist they try to scan the barcode and when it didn’t work, I asked them to call the next closest FEDEX center to see if it will work there. They were too lazy to do it so I had to call myself.
The whole time, they were blaming the third party company saying it’s not their fault it’s been down for a week. I guess shifting the blame is the preferred response rather than finding solutions for customers.
In the end, I drove to the nearest FEDEX office and they scanned it and shipped it in 5 minutes.

the worst service every time i go to this location. misinformation at every turn, when i inquire about policies to managers i’m met with attitude, anger, and yelling. the way the management and supervisors treat their staff is awful, ive had to tell two supervisors to be nice to their employees — the poor attitude and rudeness towards their own coworkers in front of customers really puts a damper on stuff.
new employees are left alone to close the store, no guidance given. when mistakes are made and needed to be fixed the next day and addressed with the manager, there are no apologies, no offer to reconcile the service, only yelling — i had to ask the manager to please stop raising his voice at me when i was asking him why their policy is to tell customers friday cut off time is 7pm when they actually dont ship items until saturday afternoon???
here i am rushing after work to get to the store by 7 on a friday, the guy at the desk is telling me its almost 7, its almost 7, its almost 7 — make the cut off time — then i get a phone call a few hours later (10pm) telling me that the way i filled out the form was incorrect (isnt it your job to help me figure out the form)
i returned the next day to find out my package wouldnt even have gone out last night — then why lie and give a fucking cut off time on a saturday wtf?!
ive now purchased a book binding machine and a scale for my office — in the hopes that i will NEVER have to return here again. it sucks cus the next closest fedex to my office is like 20 minutes away.

They did a great job. We were sending our California vacation treasures home. They packed and wrapped them for safe keeping. The staff was friendly and helpful. Irene was kind enough to offer us dining recommendations in the neighborhood.