The UPS Store

I love this place! We have used two other UPS stores over the years because I like what UPS has to offer but the service in those other two locations was awful! I have a box here for my business because we have a virtual company with everyone working remotely but needed a physical address. Shashi is great and always is helpful. I was in yesterday to ship a laptop to another employee out of state and it was a very pleasant experience. We have used them for shipping and big copy projects as well as for the mailbox and always felt they did a great job. They are an essential part of our business and I suggest you check them out because they are the best in the area!

I am surprised at the low remarks! I had the best UPS experience there today. My fiancé and I are getting married in Norway and needed to send off a notarized document. The gentleman that was helping us (dark hair, around 30 – 45 years) was very kind the whole time and DID NOT make us feel bad for us deciding to ship our package out through USPS and not them (our documents were already in the folder and sealed). The difference was about $ 10-​$ 20 cheaper at USPS, but it seems as though with UPS it is guaranteed to get there. We have been tight on money lately, so we were forced to go to USPS, and not pay for the guarantee. It seems silly, but if we had the money, we would not have done that. The younger lady there was also sweet to us and had a smile on her face. I think that is his daughter. Once he found out that we were going to Norway, he was telling us about his planned Norwegian trip. Overall, very friendly environment!

It is December 31 and I needed to have a document notarized today. Every place I called, including my local UPS store where I usually have documents notarized, has closed early for the day. After calling about 10 different places without luck, I expanded my horizons geographically and found this UPS Store in Millbrae. The owner was planning to close within 15 minutes, but when I told him I didn’t think I would be able to make it he said he could wait a bit longer. Then I had trouble with my printer at home, and called him back to explain the situation and he said that it would not be a problem for me to just email him the document, and he would print it and have it waiting for me when I came in to have it notarized. When I got there, everything went smoothly and he just charged me the $ 10 notary fee with no other fees for printing the one page document, etc. and he had a very sunny, friendly personality. So all in all, a very positive experience to end what had been a stressful situation. Thanks!

IF I CAN GIVE A –1000 STAR I WOULD. I just file a complaint with the customer service to let them know how horrible this place is. I should have read the reviews here before I did my live scan at this unprofessional place because the same problem seems to occur here all the time. I had a live scan done here TWICE for my license and they manage to mess up TWICE!!! And the worst part of this whole thing is not that I still don’t have my license 5 months after my application or how I wasted a lot of money on a live scan that I end up doing again somewhere else. It’s the fact that although they messed up my live scan they were so to rude to me. And the manager didn’t even apologize or try to help me after I explained to him about the situation. He never replied my calls so I had to go to the store myself several times just to get a hold of him. Don’t be fooled by the «sincere apologies» this man leave on Unilocal,the only thing he is concerned about is who is going to pay when things go wrong.

Didn’t charge me for tape for a box like most places do, and the gentleman there was super nice and helpful.

I have been here multiple times mostly because it’s the only place in Millbrae that I know that offers both notary and live scan and it’s like two blocks from my house.
The first time I went for a document to be notarized. The young man was nice and helped me promptly. However after leaving the store I noticed he forgot to stamp the notary seal. I just went back and he stamped it, no big deal — he probably just forgot because he was too busy trying to make small talk with me.
I went back again a few weeks later to get a live scan done for my pharmacist application. The same young man helped me. Now I explained that everything had to be perfect because California state board of pharmacy is very specific about having the correct information. Once again his small talk was a little unnecessary because I had to recheck his work and he omitted my middle name AND inputted my birthday wrong. He had to go back after he had already press submit and edit the information. I also have to mention that I did put down my security number because it is MANDATORY for submission for my application. So I paid the hefty $ 80 and left and mailed in my application.
About 6 weeks later I get a letter from the board of pharmacy saying that my ssn was submitted incorrectly. Now this made me furious because I would need a new live scan in order to sit for the boards. I brought back my receipt and copy of my previous live scan back to the ups store and a new form. The guy recognized me and asked why I needed another one and I just simply stated that the last one didn’t match and was invalid. He then got all defensive and told me to show him the letter from CA board of pharmacy stating that my live scan either had the incorrect ssn or was omitted. Then who I believe was his supervisor then tried to tell me that asking for Ssn was optional and not required which I thought was an absurd defense because on my form it says it is mandatory and I did specifically request that my ssn be inputted last time. Then he proceeded to rudely ask me «well who is going to pay for this new one?». Now I didn’t mind paying for a new live scan because I understand it’s hard to specifically track down where it all went wrong in the first place. But I did not appreciate his attitude about it. I told him that I would pay for it and then he stopped getting all defensive. It was very poor customer service — they were rude, ignorant and disrespectful. It wasn’t until I offered that I would pay that his attitude changed. I feel like I should not have paid for the processing fee (the FBI and doj fee I understand and totally cool with repaying). The supervisor then redid my scan.
I also needed to photocopy a copy of my ss card and passport which the younger fellow helped me. He then had the audacity to try and charge me 10cents for the copy. Which the supervisor immediately said it was no charge SINCE I ALREADY PAID ANOTHER $ 80.
Dear ups store. Not only am I giving you a bad review on Unilocal — I am filling out a customer service survey so that your big bosses know how you handle your business.
So overall to my fellow Millbrae residents — if you need important shit done like notary and live scan, don’t go here.

I got an email after my first review of this store explaining that my very rare experience was due to unusual circumstances and an invitation back to prove so. I’ve gone back since and had a solid experience. The employees are perfectly nice and the service is efficient. I’m glad I went back and I’m glad they proved me wrong.

This place is as good as it gets. Efficient, friendly, quick, pleasant, and Millbrae’s all too rare free parking right out front!

I’ve been going to this store for years since it was the Mail box etc. Outstanding service everytime.

I’ve been happy with other UPS Stores but this one was horrible. I was quite disappointed with how they shipped my package. I will never use them again.
They used much bigger boxes than were necessary which increased the cost of shipping to $ 570 from what it should have been (well under $ 300). The box they used was flimsy and arrived with several big holes and was falling apart (I took lots of pictures). For a company that is supposed to be specialized in packaging and shipping they did a horrible job with this. The contents were not secured well and were free to move around in the box. Very poor packing job.

Wanted to make some copies (~80 pages). Library copiers were $ 0.15/page so I went to Kinko’s. Copies were only $ 0.10/page but there were no empty copiers and it looked like it might be a wait. So I left Kinko’s and came to The UPS Store just one block over. They had two nice copiers and no line, and they were also only $ 0.10/page. The people behind the counter were nice and friendly, and there was a reasonably steady stream of customers who would come in to drop off packages. When I was done, I simply told the guy behind the counter how many copies I had made, and he took me at my word. Overall it was exactly what I was looking for, and I now know where to go if/​when I need to make more copies.

Small place, but they get things done for you quickly and efficiently so you’ll be out the door in no time.
They do it all, shipping, pictures for passports, packaging… On the right wall they have tools that you can use and purchase (from markers and pens to rulers.)
However it’s a bit pricy, so I just make a visit to Office Depot to buy a small box (around $ 3 – 8) and some cushion packagings (around $ 3.00) which is cheaper than having them package it for you.

Ok, I’ll be honest. I’m in this store every other week for the past four years but I’ve only purchased on thing/​service. :) I drop off boxes that are pre-​labeled for shipping every other week. I don’t think he makes money on it so I’m always happy to see how nice, pleasant and welcoming he is. Maybe he is making a little cut. Regardless, great guy owns this one, they all really do bend over backwards to help you out. And I used his notary service once. It’s hidden so you’ll have to look for it amongst the Chinese restaurants and asian grocery stores … :)

The staff at this UPS Store has been the best so far. They are always very helpful and they take care of their customers. There were many occasions that they even helped us carry boxes to our car!

I went in to get a document notarized. The person was very professional. We were in and out within 5 minutes. He charged us $ 10 which I belive is the going rate. At least that was the price in other notary locations nearby.

We have used serveral UPS and Postal Annex locations over the years as we move around. This particular UPS store goes above and beyond the normal postal service for their customers. The owner and staff always provide excellent service and really go out of their way for all your shipping needs (even when they are very busy during the holidays). They even assisted us on occasion with arranging for freight shipping for pallet items.

This place is kind of hidden from the public. I was walking down Broadway one day, and a stranger asked me where the UPS store was… and it was just a couple feet over.
The workers here are super helpful and friendly. The Indian man who works here is extremely nice. The store is kinda dark inside, so it’s hard to notice that it’s even there. They also offer notary services, among other things.