Banfield Pet Hospital

First of all, they are very professional and friendly. Great service, the doctor was great with my cats, as well as the assistant.
Just be careful what service they give, the bill can go up quickly. I was there for vaccine shots, and I ended up paying for physical exams as well. Almost 100 $ more than expected. They had physicals only 4 months ago, you would think that they would see that in the cats file.

I wanted to write an update to Millbury Banfield and in particular, Dr. Van Buskirk.
I lost my senior boxer in December and we saw the vet right before he passed. In the end, he passed of heart issues (common in boxers) and what I appreciated the most is Dr. Van Buskirk called the day she received the fax from Tufts that he had passed.
She gave her condolences and reassured me we did the best we could for him. I only had my senior boxer for 2 years and was a crabby pants when it came to the vets.
Dr. Van Buskirk always took the extra time and patience to deal with my old man. As did most of her vet techs :)
They always said he was great (which I knew a was a slight lie, but that’s ok, he was my old crabby pants!) Never once did the vet get irritated with him and always took the extra time with his visits.
Even when I thanked her for taking that time, she said it was her pleasure and all vets would have done the same. That is where she is wrong; how I came to choose her over the other vets was because the others didn’t take that extra time. That spoke volumes to me and want everyone to know this is and will always be appreciated!
I also received a sympathy card from the Banfield Milbury team and appreciate the kind gesture. We still see Dr. Van Buskirk for our other boxer and will continue to see her and her team.

This place is amazing! Finally a vet that truly cares about your pet and you! They just extracted all of my 14 y/​o dogs teeth and a full cleaning on my coonhound pup. Both pets were so well taken care of. The employees are all happy and accommodating.
Place is very clean also!

If you have a Wellness Plan and don’t mind driving to Milbury, MA like we were doing (driving from So. CT), we highly recommend Dr. Augusto. We had been going to this Banfield for many years. Dr. Augusto is AMAZINGLY WONDERFUL, genuinely nice, and extremely knowledgeable. We don’t trust anyone else with our Great Danes. We have had 4 Dane’s; 2 are still alive, and 2 that passed away of old age; both at 13 years old. We attribute our Danes long and healthy lives directly to the care and experience Dr. Augusto. The staff here is always very friendly, efficient, patient, and helpful. I can’t say enough nice things about all of hospital staff. The Petsmart staff is great too. We recently moved to Southern CT, however on some occasions we have driven 4 hours (roundtrip) to this location JUST to have Dr. Augusto see our Dane for more serious healty issues and because he ALWAYS answers ALL our questions. When we have an appointment we are seen at that time and not kept waiting for 30 – 60 minutes without an explaination and apology. There are 4 Banfields within 45 minutes of our house, the North Haven location misdiagnosed one of our dogs, TWICE, and mostly ignored the primary ailment and symptom our Dane was having and ended up costing us $ 600 for unnecessary tests and x-​rays, not to mention a day off from work for an appointment to see a «specialist».

It’s never easy to make a decision like euthanization. My 11 year Dixiekitty was suffering from kidney failure & the kind folks of Banfield helped ease her pain for the last time today. They let me pay first (I knew I wouldn’t be easy to deal with after), be with Dixie for last loves & kisses, and hold her while she was anesthetized.
There were kind words & quick actions — and although I am sad, I am very grateful to the staff.

I moved to Worcester in the fall and hadn’t selected a vet yet when my dog was attacked by a cat I was fostering. (She escaped her enclosure; he’s 8 lbs.) He was scratched a lot all over, including his cornea and eyelid, so he was crying blood. Needless to say, I was very concerned.
I quickly called several vet offices in Worcester that were recommended on various websites, but nobody had any openings except the VNA in Westborough, which I’d heard was quite pricey from a neighbor who takes her dog there. When I called Banfield, I was glad to hear that if I came as a walk-​in, I’d be able to have my dog seen relatively soon.
I headed over there, and I think we waited maybe a half hour or an hour before we were seen. Whatever it was, it didn’t seem extremely long. The people at the front desk, the vet tech, and the Dr. were all friendly and good with my dog. The vet used a fluorescent dye and black light to see the severity of the scratch to my dog’s cornea. While it was more than superficial, he thought it would probably heal on its own. He prescribed antibiotics and an antibiotic eye ointment to prevent infection.
I was quite pleased that all in all, this little emergency only cost me about $ 120, especially given that he had not had an initial exam there before! That’s pretty cheap in my history of vet visits…

My pets have always been family to me so needless to say, I’m super picky and protective. I took my cat and kitten in for a standard check-​up yesterday.
Unfortunately, my kitten needs dental surgery and is underweight. My ragdoll is 2 pounds overweight. As they share food (nothing I do prevents them from switching off on their bowls), it’s a real issue to ensure the kitten gains weight after the surgery and my ragdoll looses the pounds he needs to in order to be at a healthy weight.
An hour and half later, left with a ton of questions answered. It was so nice the amount of time, suggestions and compassion offered.