Verizon

Worst service ever! — staff was unprofessional. put everyone in the queue then bumped people on the list for girls walking in, and people who were in the queue but left. ugh!

This store is a joke when it comes to customer service. I went when it was not busy in order to get better service. Simply its not managed very well with poorly trained sales reps. Go else where any where but to this store unless you dont care how your treated as a customer.
Their excuse was they were busy but that simply was not the case.

Horrible customer service, sales representatives are only interested in pushing the most expensive product on the shelf. The couple next to me was looking for a simple phone and every single phone they looked at this guy told them «it just doesnt compare to my Galaxy». Bro no one cares about your opinion. Worst part is they would have been perfect IPhone customers. Could have gotten a sweet commission too, if you only knew your audience. I will never step foot in this store again.

Horrible customer service to the point where I walked out of the store. Will go to a different Verizon store for my upgrade.

I just left there, no idea the NEW iphone came out today, Phil was rude a complete A-​hole to be exact. I would never buy a phone there EVER! He was going to charge me 400 as a loyal verizon customer went to another verizon store paid 300! And they told me how many they had left and In what colors as PHil refused and said it was against company policy, I said I only want to know if up I can run home and back up my phone as I thought it was still (PRE sell) and I was was just going to pay for phone and pick up in a month. He also said he could not hold the phone so I could go home and do so. I don’t play games! I’m almost 50! I don’t have time in my life to be bothered to know WHEN the next new phone is comming out! I have been waiting a year for an upgrade and finally found some time, I thought it was some fluke they had them available today until he said they came out today! So I called another store told them what I wanted and they held it and are transfering all my data for me as I type, and I will go back tonight to pick it up! Phil was an uppity rude loser! That’s why he was working in retail which is a crappy place for an A-​hole in customer service,. I will also send an Email to corporate RE: Phil and tell them my husbands LAW FIRM will go elsewhere in the future to purchase their phones. Jus pegging by the rest of the reviews this has to be one of the WORST Verizon’s in the country, go somewhere else!!!

I’ve been a longtime Verizon Wireless Customer, The employee at the store mislead us while we were upgrading and told us that we could not use the money for our old phones towards our new phones, that we had to spend it on accesories and said if we didn’t buy that day we would lose the $ 220 for both phones. We asked him 3 times. Come to find out that’s false and I’ve had to take time out my day and go back to the store and call customer service to rectify this situation.
I will not be going back to this store again. I’ll stick with the Shrewsbury store.

They really need to amp up customer service here… All the other Verizon’s I’ve been to people meet and greet you… Been in here many times and I probably will go elsewhere…

Let me start by mentioning that I am a long time Verizon Wireless customer and overall am very satisfied with their service.
My satisfaction with this office is another story. I Have stopped in here a few times since they opened this location and have never left happy. I find the staff here to be rude and not very helpful.