Sprint Store

The customer service at this store is so non existent. Especially Victoria. She had no desire to help. She did nothing except boss everyone else around. I had a problem with my phone and I kept getting that they couldn’t fix it that it was not covered by warranty after only having the phone for 3 days. I couldn’t believe that the attitude in this store was so bad. Just terrible and more talking about personal problems than concern for customer problems. Don’t go here. It’s just terrible.

This store has horrible service. Frustrating and I will inform my firefighter coworkers as well as military, police and EMS friends to avoid shopping here. I Should have read the reviews on Google and Unilocal before going here. It is true, the customer service here is no existant. If you have a problem with something at Sprint, go elsewhere. I was a Sprint customer for 14 years and I have finally gotten fed up with The «customer service» people here. They are arrogant, condescending, impatient, rude and ghetto. If you are unhappy with a product they will not fix the problem. They misinform you regarding add on services and when you express you dissatifaction; Rather than keeping the customer happy, appeasing the customer, or pointing you in the right direction to solve your problem you are dealt an attitude of «I could care less.» Don’t bother calling here either, I saw representatives repeatedly ignore multiple phone calls to their stations while using personal cell phones. And if you are expecting eye contact when you talk to someone here, forget it. You will be talked at while these people stare at computer screens and avoid human contact. The customer service workers here are mindless, rude drones that can’t deviate from their minimal training and can’t be bothered to asssist you with anything more than yes, or no answers. Goodbye Sprint.

I have been a sprint customer for about 2 days now and I have never been so frustrated like this before. I was a V-​erizon customer for ten plus years and left due to them not allowing me to have the unlimited 4g when I already have unlimited 3g. I called the sprint customer service line about the $ 100 per cell phone off because I left V-​erizon and transferred two phone numbers. I was told by best buy that my lines were eligible and I would have no problem having the $ 200 taken off my bill. I went in to the best buy store and dropped V-​erizon and signed up to sprint. I called sprint customer service to double check and they said I was not eligible to have the $ 200 taken off the bill. I was suppose to have the $ 200 taken off the cell phone during the purchase. I called best buy again and was advised that it must come off the sprint bill. I spoke to a manager at sprint, he tells me that I whoever gave me the information that I am was wrong and she will make sure that everyone is clarified with the rules. He did not offer to help me or anything he just kept saying there was nothing he could do. Very poor customer service seeing how I just signed up within two days. Its advertised online and in store a $ 100 off per line. If this issue does not get correct tomorrow I am going to have to DROP sprint and try AT&&T.
Wow nothing like making a customer mad within 20 minutes, this has to be a world record. Making $ 150 plus a month for two years, and they are fighting over $ 200? Really that’s sad!
Sprint is telling me that best buy should have taken the $ 100 off per cell phone when you buy it. Best Buy is telling me that Sprint is supposed to take off the $ 100 per cell phone on the bill, after you buy the cell. I don’t really care who gives me the $ 200, but why make a customer fight for this? I just don’t get it, you both agree that I am owed the $ 200, but no one wants to pay it. So what am I to do? I was a V-​erizon customer for 10 years and never and i mean never was later or missed a payment, so why would I have to deal with this? Can someone please just help me with this issue?
Mr. Joseph Cecchi