FedEx Office Print & Ship Center

Will tell you need a $ 10 FedEx box to ship an RMA phone, when the manufacturer absolutely does NOT have any such requirement. You can use your own box and pad it sufficiently. This store will lie to sell you a rip-​off priced $ 10 box (which costs 10 cents on uline)

I ship things quite often, they use to have at list 2 person lately every time I go there at night there are only one person working, some day I have to wait for 20 min. Service is very slow. Not friendly attitude.

This is a review solely on the printing service. I did not ship any packages.
My fiancé and I went here to print out our name cards for our wedding. They had a good variety of different papers and stationery in which to choose. Aaron was VERY helpful. Instead of having one PDF file with all the cards, we had 22 different files because I wasn’t able to consolidate them. He was nice enough to take the time and print them out individually for us. He even reprinted some of the ones that had odd lines or marks on them, at no extra charge. The lines and the images were very sharp and of great quality. Will definitely come back for any other printing projects.

So if you bring your own boxes to ship your own stuff, they won’t accept to ship the package.
You must buy a ridiculously expensive box from them or else they won’t ship your package.
What a scam those guys are running here.

Overpriced and poor service. $ 1/​page for colored print outs because they use «premium paper.» And they can’t switch out to normal paper… Waste of money.

Walked in right after lunch to get copies of some large format architectural plans. The staff was helpful. They had to scan and print on the large format printer. I was in and out in 10 minutes. Much appreciated.

I ship things quite often, and like some of the other reviewers seem to mention, the people who work here b1tch and moan about every little thing. It’s as if they go out of their way to try not to accept your package. I’ve heard reasons like «we can’t take packages wrapped in shipping paper b/​c they’ll get caught in our machines», «we can’t take this package because it looks like a two-​piece box», «this box looks a little fragile», «we don’t accept manufacturer boxes so we’ll have to repackage it for you». I’ve had no such problems with USPS, UPS, or other Fedex locations. Please stop being so anal!

I came to get some covers laminated and hole-​punched and the staff were very helpful and friendly.

I came her on a Saturday morning to drop off a return package. The return label and prepaid postage was all there and I just needed the box to be scanned so that I can get my receipt for drop off. The wait took forever because there was only one employee and a line of customers. Wish there was a self served kiosk where you can drop off your packages and get your confirmation receipt.

Easy to find, friendly staff, full FEDEX services. What I really like is they open at 7am, so I can go in on my way to work and not be late.

I went into the store to ship an item via FedEx. I wanted to buy a FedEx ground shipping box. They were out of stock on the FedEx box that I needed. They told me that I would have to buy two smaller boxes to fashion into one box to ship my item. At a cost of $ 20! Are you kidding me?!? They were out of the normal box that I needed, and their solution was to sell me two?!? The item that I wanted to send was already packaged in a sturdy box that would work just fine for mailing. They refused to accept it and said I needed to buy one of their boxes. Forget it! I took it to another FedEx store with no problems.

Came in today to drop off a package to return an item. I’ve printed my label already. So no issues there except I was immediately told by the lady clerk that she probably could not take the shipment as the box may not hold up during shipment. She didn’t explain why she doesn’t think it’s acceptable, she just proceeded to measure the box. So, I got upset and took my box while seeing through her ploy to sell me up on buying a box I didn’t need. I went to the other FedEx store on Oakland Road instead where they took it and shipped it back. 2 words if you can run away from this store, DO IT!

Came in to get some stickers printed. The staff was very helpful and helped us get the size we wanted. The person who helped us was the assistant manager, I think. He was definitely very helpful and was very accommodating to our needs. If you have a file on your phone, you can just email the file to their store email and they can help you from there, from their computers.
We weren’t too sure what size we wanted our stickers, but he helped us print and re-​size according to what we want. It didn’t take too long to get our stickers at all. Also, he was very informative in explaining other materials they sell (since we were there as a school club), such as business cards and flyers. He was very knowledgeable in what he does.
Overall, the service was great and I am definitely coming back!

This review is pertinent to their user copier area only and it is to be noted that they are downsizing thier office space by about 50 per cent.
Unfortunately I had one of those photocopy jobs to do — lengthy with various sizes of paper to deal with. This place used to have a table for the customers to deal with these types of jobs. Now they have copiers, and no flat surfaces nearby to put your jobs.
So I dragged two chairs over to put my stuff on to the station. While the copiers worked ok, you should not have to drag chairs from their computer section to allow you to copy your jobs.
There is NO place to put your stuff period!!!
When I had a scowl on my face, the customer service person said Could I help.
I mentioned my dilemma and all this customer service person had to say — Its not a problem… Its not bad at all. What is your problem — we’re doing a good job?
Huh? A pleasant smile and agreeing this is an issue would have done wonders…
So I gather they have no idea how to copy there either… you need a place to put your stuff so you can use the copier…
So recommend NEVER GOING here if you have a photocopy job you need to do yourself. There was no recognition of the problem and how they would resolve this in the future (figure they will NOT). And to them customers are unimportant and they love to lecture you if you scowl as you try to figure out how to resolve (in this case 2 chairs did do the trick…)
So go to another branch of FedEX. The Milpitas one is no longer a good place to go… for these types of jobs.
A 4 star going to a 1 star… in this category,
Does the owner have no idea what their users need?

Came by to drop off a package the other day and the experience was a-​ok.
The employee helping me was wearing his FedEx Office uniform and name tag.
He scanned my package and I was on my merry way!

This is the second time I’ve been here with only 1 copier functioning. If you only offer 2 self service copiers, you should make sure they both work. Get it together.

I was sending a package to Canada, got my paperwork done and was about to go when the person in charge told me that I needed to repackage to be able to send. She tells me if I want to step out and have lunch she should be done shortly. I came back an hour later to see my order was not yet proceed. When I asked how long it would be the person in charge didn’t seem to care that I have spent an hour in a half waiting and took a long lunch just to be made feel like I was being rude when all I needed to know was when I can get back to work so my boss gets off my ass… terrible all around

This review is in regards to the Assistant Manager, Matt.
Today I arrived with a package which apparently wasn’t taped properly, easy to understand. Instead of politely approaching the situation, Matt decided to take the condescending route and criticize me for preparing my package incorrectly, despite the fact that it was not my doing. He then sarcastically thanked me for my «efforts».
The last thing I want on a Friday is to get patronized by the guy that is boxing my stuff at a FedEx. Especially one that is sexist. It was a thoroughly unacceptable customer service experience. I certainly expected better from FedEx considering how often our company uses its services.
My company and I may consider our relationship and account with FedEx in the near future if this is to be the continued level of customer service.
I will definitely send this complaint to corporate as well, and I will inform all upper management via LinkedIn. I hope that this issue is resolved in a timely manner.

I’ve been to this FedEx location a few times when I need to get things printed for work. For the most part, the workers are helpful and I get what I need done in a timely manner. Sometimes though, service is quite slow and the line gets backed up. On my last visit though, I had place an order for 20 posters to be printed on cardstock. It took about 20 minutes for them to actually get everything entered into the system (I think the FedEx rep helping me was new) and quote me on my order. I was told that the posters would be ready for pickup the next day at 8am, which was great since they were going to be able to process it in less than the 24 hrs. required for most printing jobs.
That night, i got a call around 8pm saying that my order was ready for pickup, but since I was going to pass by store anyways on my way to work in the morning, I decided to just go in then. When I got there, there was only one worker in the store and he said that apparently the person who did my prinitng only printed one poster for me. FAIL. Paperwork was done right stating the 20 copies and the quote was for $ 117 so I don’t know how they missed that. I had to wait for a manager to come in later that morning to begin the job for the other 19 copies and drive back from work to pick them up. Overall, I know it wasn’t the worker’s fault whom i saw when I came in to pick up my order, but still an inconvenience on my part.
3 stars for hit or miss service as I understand every business has their good and bad days. Hopefully, the next time I come back they will get my order right!

I came here 3 weeks ago for a large order (140 spiral bound workbooks) for a training class. The online service was not working so I drove in the heavy rain across 237 in hopes to get my order completed w/​in 24 hrs. I was realistic and knew I only needed 32 the next morning and opted everything else to be picked up the following day. They undercharged me the combs by accident and honored my quote. The 2 times I came for pick up, everything was all in good order! You can call them and ask for their email and send the files. That way, you just go and pick up and pay!
I would use them again.