The UPS Store-Milpitas

Another disappointing experience, lack of help, no customer service, non appreciative of business, lost box at the location, no help. Time to go Staples or other UPS authorized locations. Owner is no help either. Asian worker will dismiss you. Staples UPS welcome to the business.

I came here to drop a small box of a rental book that was due soon. I wanted to get a receipt that they received my item for my records.
I asked for my receipt. The guy working at the store told me to leave it on the scale and that the receipt is the tracking number. I know that is not true. Tracking shows where the item is. What if they never scanned my item and lose it or throw it away. Then there will never have any record on my tracking number. Nor anyone received it. Then how can I prove I dropped it at the store?
I went to my car and started to write this review. I figured I must demand my receipt. Since it’s a rental book. I must have prove I returned it. The guy did give me a receipt and gave me an attitude
It’s a store. They should learn to have better customer service. UPS is good. This store is just bad. I’ll never come back. I’ll rather go to the UPS at Staples next door.

I have been to this place couple of times before since I stay in Milpitas. My visit yesterday is going to be the last in here.
I go to the store with a pre-​printed label to mail my passport and other documents for renewal. The Indian guy (bearded) looks at my documents and asks when did i get my label.
I had received/​printed the label over a month back. The guy gives oh no kind of look and does some check on his system and tells me that the label can no longer be used since it is more than 30 days.
I wasted half of my next day trying to follow up and generate a new label (a different review needed for that one) only to realize that the new label looks similar to the old one.
This time i thought I will go to the UPS store on Brokaw road to get a second opinion. They gave me a puzzled look for my questions on the label and I realized no matter when a shipping label is received it can be used anytime in the future with no expiration.
I was able to post my documents here without any more issues.
Probably the bearded guy at Milpitas store was trying to rip me off in trying to get new shipping labels.
Epilogue: I came out of the store with expletives all the way for the next 1 mile for the bearded guy.

Worst customer service I’ve ever experienced. Please go to another ups store. The guy working here is so incompetent and rude. I walked in and he looked at me and said «what?» Then after I ha e him my package he said «you can go.» I told him I would like my tracking number and then he continued playing games on his phone. He needs to be fired. Horrible…

rude customer service with an attitude. Not helpful at all and didn’t make any attempt to help me out which showed me they don’t care about customers. Came in here trying to have boxes shipped back to amazon and was told I would have to pay additional even though I am using prepaid labels??? Also told I would have to buy tape and tape up the package even more. Go to any other UPS, USPS or FedEX location and they apply additional tape with prepaid packages with no extra charge… I went to the UPS Shipping center in sunnyvale instead and their wonderful open arms customer service was more than happy to help me out.

This guy is so impatient and seems tired of his job. He even complaint to me the other customer could not understand him. But frankly, I felt the same.

My previous experiences at this place was generally not good, but this time it made me regret greatly to come here.
I chose to pickup my rental lens at this place because it’s close to my work. But when I went there to pick up, they gave me a surprise. They charged me $ 5 for coming here to pick up my package!!! I paid in cash, and the guy even tried to throw the receipt away right after getting my money, until I insist on asking for it.
I checked with the rental company and they told me that the pickup service was supposed to be free. They are willing to give me refund on that if I have the receipt. Glad that I DID ask for the receipt!

Came here to drop off one box already labeled.
I walked into the front which looked like an ugly Christmas. There were customer boxes everywhere on the floor. The guy pointed me to leave the box on the table without saying a word.
Tip. Come here with your shipping labeled to avoid conversation and service.

*This review is only for their drop off service*
I’ve come to this location a handful of times. It’s never really busy when I’m here. Don’t expect much in terms of customer service but I can usually drop off a package for return and be in and out quickly.

I tired to give this location the benefit of the doubt but all the other reviews are right. Quite frustrating to handle. I just had to drop off a package but that turned into a bad experience. The man behind the counter was rude and unhelpful. Needless to say, I took my box and left. I just wanted to drop off a package but now I need to go to another UPS location.

This is probably one of the worst stores! Please avoid! The Indian person at the counter is extremely rude, and not cooperative at all. He is insane and should probably get himself treated! A complete idiot! Total rip off!
Unfortunately Unilocal doesn’t have a category called negative stars! So, I have to settle with 1 star.
I will never ever go to any store without seeing their reviews!

Don’t waste your time here at this UPS Store (not a real UPS store) refuses to use my UPS account I was in a pinch and thought I could send my package here think again. Not flexible at all only wants to use there account so they make more money what ever happen to the customer is always right??? Never again!!!

I had a couple packages I needed to ship out via UPS. I figured this location would be convenient because I’m within walking distance. After reading all of the bad reviews about this UPS location, the bad feeling it gave me already made me dislike this place enough to give it a bad review. It doesn’t help that I get a bad vibe just walking by the place. I don’t understand how they manage to stay in business.

Do not waste your time to come here and do drop off. I have done dropped off the past 3 years at the various locations. This location service sucks! I tried to explain that the label is purchased online and the guy wouldn’t get it. He refused to take my 2 packages.

I was looking for 0 stars, but have to settle for 1 (which is an over-​achievement on the part of this pathetic UPS store. I’m a regular UPS user, and this is by far the worst ‘store’ I’ve been to.
They made me wait 10 minutes (with no one ahead of me) to merely drop off a package. Add insult to injury, they ran out of tape to pack my shipping box so they made me use one of their new tapes, and despite inquiring whether I need to pay for it, didn’t utter a word about until I was done taping. That was sly and cheap. Needless to say they can shove that tape right back up their behinds.
Lesson learned, this place is garbage and it’s manager a moron. One would believe it needs at least high school education to run a UPS store, but this one’s an exception.

WORST UPS STORE EVER!
I dropped off many return packages with prepaid label at many different locations before, none of the stores had problem printing a receipt for customer.
Because this is the closest location to work, I decided to drop off a package with prepaid label. The person refused to print me a receipt because «I’m not mailing it with this location», he refused to scan it and told me to just follow the tracking. RUDE RUDE RUDE. Avoid at all costs!

few months ago, i was here to return a broken Uverse cable box. i showed my bill to this asian guy and he said he doesn’t need it because he will just scan the cable box instead. Today (02÷13÷15) trying to return another box. same asian guy is now asking for my bill. really? after arguing for few minutes, he end up doing it without the bill. this guy is moody and lazy. he needs customer service training 101 or quit his his job. don’t ever come here

During Christmas time of 2014, this was the first time I had to locate a ups store in milpitas since I’m from Tracy. Best ups store yet!!! The service is great. Highly recommend this ups store. The guy goes by the name Kevin! Very nice and appreciative guy. Myself, a 21 year old, some employees don’t care about the young ones, but the staff here cares! Thanks ups in milpitas by Safeway for the great customer service!

After having experienced the customer-​service (or lack thereof) first hand, I can understand the reviews on this page.
I went here to drop off a prepaid return package. Should be simple enough, right? Nope.
The owner/​manager pointed out that the tape had come off on one corner of my package and that I should probably tape it up again. Sure, I needed about 4 inches of tape and I saw 5 – 6 large tape guns behind him so I asked if I could get a little tape. He refused and asked me to purchase a whole new roll of tape (~$ 5). I offered to pay a dollar or two because I didn’t need a whole new roll of overpriced packaging tape but he refused again.
So my simple trip turned into buying new roll of tape, using very little of it, and then asking repeatedly for a confirmation receipt for a pre-​paid package. This particular manager was short and rude the entire time I was in the store, to almost every customer he interacted with. The other person in the store (the asian person everyone is referring to) eventually printed out a receipt for me after the owner refused.
Needless to say, I will never go back to this location again. Avoid at all costs.

Phew!
Don’t know where to start so I just won’t. Butttt I’ll say though all the reviews giving them poor rating are nothing but true!

I don’t know if the guy read these bad reviews or what, but the past two times I came here he was nice to me. He even asked if I needed help bringing packages in from my car! Or maybe because I was dressed nicer this time? Who knows. The second time, he had to ask someone else if the truck had left already, and the other guy said yes, which perplexed me because I still saw a pile of packages in the store, but at least they were nice about it and explained that even though the truck left for overnight packages that I could still leave it there, but it will ship out tomorrow. Hopefully they stay nice like this. I’ll update my review to 4 stars for now.

Alright. The place does suck when you first come in because the workers are rude. I understand why though which is why I’m giving this place 4 stars. If Ramon or the other guy is working, it’s really chill. Their boss is terrible though, he’s definitely the rude one.
Anyway, Ramon and the other guy are nice workers and they don’t deserve the flack they are getting. They work slow days and it can get frustrating from what I’ve experienced while I picked up my packages. They would always complain about it, haha. I’ve had good service from both of them because instead of just trying to get the things I need or my package shipped, I try talking to them. They have a boring job so it can get pretty annoying.
Ask them about their day or make small talk while you get what you need done, I’m sure you’ll have a better experience next time.
:)