M&S Collision

My brother has been recommending me this body shop for as long as I can remember. He used to come here very often in high school and college. I decided to come here based off his recommendations.
They really do have the customer’s best interest at heart. I spoke with Todd both times I came around the shop. He was very nice and professional. He explained to me what the process would be for fixing my car and even gave me advice on what to do.
I am very glad I came here instead of another body shop. They care about cars and know what they are doing. They aren’t just in it for the money which I very much appreciate. Other body shops would try to make you fix things that weren’t necessary just to get your business. I really felt they cared about my money and my time.
Thank you M&S !

My experience was great here! Todd took care of me and answered all my questions about my car’s damage on 2011 BMW 535i. He reassured me they would restore and repair it back to normal with confidence of his awesome team. I was truly amazed of the finished end result of the repair they had done as the exterior appeared brand new again. It was also a convenience to have Farmers Insurance. Todd contacted Enterprise rent-​a-​car to immediately pick me up from his shop to rent a car. Everything worked out for me to have a rent a car to commute to work the whole week my car was being repaired. I got to admit Todd’s excellent and friendly customer service has me convinced that M&S Collision will be my go to auto body shop from here on! If you want friendly and quality service, I definitely would recommend this place to all my family and friends.

Had my car repaired here a couple of weeks ago. Todd was very professional and extremely helpful, explained everything and made it a smooth transaction. They had my car ready exactly when they said they would. Would definitely recommend this shop.

This is my second time here because of the friendly, professional, and great auto body repair theyve done. They walk you through the cost of everything, give you the lowest, reasonable rate possible. Todd is the guy. Everyone there treats you like family.

I came in for renewing mirror cover which needs lots of sanding and repaint. They did a very good job and nice customer service. Very nice output and price

These guys are really honest and will tell you your options. U can go around town and find the best prices and when u can’t beat them, they are still willing to take after hours requests. You will feel like nothing happened, it’s super relaxed and chill.

Just had my car repaired with them last week.
They fixed nicely and on top of that, they called my husband and told him that cost was lower than the expected amount.
Not only they saved the money but also they offered the service for repainting my car.
Todd helped us having our car on the road even better looking than before. He is very nice guy!
Thank you.

Took my car into M&S for repair. The service was outstanding and Todd went over and above. Excellent customer service and I highly recommend M&S.

M&S took care of me and my bumper dent. I recommend talking to Todd first before going to the shop dictated by your (or the other parties insurance). Get quote and guidance from Todd to negotiate for a good estimate. Then take your car to M&S to get the best work and customer service!

Just have my car repaired with M&S today! 5-​star service!
My car got rear ended by another last week and my insurance (Farmers) recommended M&S for repairing. Todd helped me everything so I just dropped my car there and M&S does all the rest. They even gave me a ride back to my office.
During the repairing period, they also provided me free loaner (with Enterprise) even though I don’t have this coverage with Farmers! This is a big big plus!
I recommend everyone to have their cars fixed here!

Good price, great service by the owner and the family in the office, and a quick job. I can see how they have 3 stores. They are a high quality value.
Beware however of allowing their auto mechanic on site do any major mechanical (non-​body) job. I met him at M&S and he replaced my brake system’s master cylinder and booster. The job wasn’t done properly, forcing me to spend a couple hundred diagnosing it at the dealership, only to get push-​back from him when I asked the job to be fixed.

I’ve gone to M&S several times in the past couple of years due to unexpected accidents to my car. Todd has been my go to person and he’s been awesome! Always giving me the best service and making things super easy when it comes to arranging for a rental and everything else. It’s been so great that every time I encounter any car issues, they are the first auto shop that comes to mind. For that, they have a loyal customer in me! Thank you!
I don’t write reviews much on Unilocal,but I had to for Todd. He’s been great and you will not be disappointed with his service!

I’ve been getting work done on my vehicles (6 different cars and a motorcycle and some of the cars more than once because other drivers at fault) for a number of years now but, I am just now writing a review here. This business does quality work have never had a problem with any body work done and the paint jobs have always been perfect in quality and color matching. And believe me I am a tough critic-​I want it perfect! They have always been fair priced and a good price. They have gone above and beyond in work and customer satisfaction. And they are always friendly and professional. Thank You very much Chuck, Mongkol and staff!
From, Dawn. a happy customer!

Todd was very helpful throughout the repair process and made the insurance process (adjusters etc) painless. Thanks!

Beware!!! This place is a rip off.
They quoted us $ 500 for two small scratches which we ended paying $ 60 at another place.
For a small scratch on the car’s mirror cap, they quoted us $ 250 because apparently the whole door must be taken off for the cap to be painted. Turns out you can just buy the part brand new for 20 bucks.

Last week we had an auto claim on our Toyota RAV4 car. Tim Chen was very helpful in accommodating us w.r.t our schedule. Tim helped arranged the rental, and he even helped us return the rental car in the end, saving a lot of our time.
We are very happy with the auto body fix this workshop did. It is just like a new car!
In addition to exterior body works, M&S Collision did a fantastic job in cleaning our interior! We understand it is outside the scope of work, but they did it for our convenience. We certainly appreciate that effort a lot!
I highly recommend Tim Chen and M&S Collision for your car repair. We will definitely use again!

Shout out to Todd!
I came here on Christmas Eve around 2:45 pm to get an estimate on my side mirror. It looked like Todd was about to leave, and had I known, I would have come back another time, but he was very accommodating and said not to worry and he would take a look at my car when I told him I came for an estimate.
I told him the following situation. A few days earlier while parked in a parking lot, a large and dark colored SUV parked next to me. I have a light silver color sedan. The female occupant was oblivious to anything around her and slammed her car door against my side mirror with me still inside it. It was dark so she was a bit startled when I opened my door — this lady did not apologize and pretty much pretended nothing occurred until I called her out on it. I was thinking «Really?! You’re going to pretend nothing happened?» In any case, it left some of her paint from her car a scuff mark and what I thought was damage.
I went to another auto body shop earlier in the day to get a quote, and it came back $ 355. They said they needed to take the mirror off the car, rebuff, repaint, etc… I decided to get another quote and Unilocaled and found M&S Collision.
When I told Todd my situation and he looked at the mirror, he asked if there was anything wrong with it? Was I able to adjust the mirror? Was the mirror cracked? Gosh, such common sense stuff, nothing which the previous auto shop had asked. I tested and the mirror was working okay.
Todd then went to get some wax polish and wiped down what I thought was permanent paint marks and scratches on the side mirror. Within a few minutes and a bit of elbow grease, the scuff marks, the paint was gone. There was some light scratches, but barely noticeable unless you looked closely. He said he could buff them out for me for $ 50, but if I wanted to spend that extra money.
I told him about the other quote I got for $ 355 in damages and he said that they basically tried to pull one over me, as they just «looked» at the side mirror and never asked me if there was in fact damage to the mirror itself or its function.
I was pleasantly surprised with his honest response and his willing to stay a few minutes longer for a customer. He could have easily told me, «Sorry we are closed» and told me to come back another time. He could have also given me an outrageous quote as well to make a few bucks. He did neither and just gave me an honest answer. It was very much appreciated.
Thanks Todd! It isn’t often that I Unilocal about excellent customer service at an auto body shop, but you definitely deserve it!

Yes great body shop. I’ve take my cars here however, they have done a few things that bothers me. My back quarter panel fixed, but for years the rain has flooded the interior trunk. 1. Good exterior body, bad workmanship. 2. Radio antenna disconnected, and never reconnected, still not working. 3. Car was actually totaled by insurance, but M&S NEVER waited for approval, just started the repairs and collected 15K. 4. Electrical issues were never fixed including clearing dashboard warnings from the accident, battery problems, and other issues from the accident.
Bottom line. They may be a great body shop, but other auto problems from the accident. they are weak. At least clear the dash warnings!!!

M&S is partnered with my insurance so that they dont need to send an adjuster out.
I was pretty much able to leave the car there on the same day I decided to use M&S.
Though they didnt have the parts yet, they were cool enough to let me leave my car there as the collision caused the driver side window to no longer roll up and it was raining.
They gave me updates almost daily through text or calls regarding when the car would be completed. It was finished a couple days ahead of schedule.
It came back out lookin brand spankin new. My right break light was out before the accident and they fixed that issue as well even though it had nothing to do with the accident. Also, the car comes back washed and detailed.
The guy who was in charge of my car, Todd Jackson, was also very helpful in gettin me a rental and keepin me updated bout my car. Overall, i was pleased with the speed and quality of their work.

Israel made the paint streaks go away on the van! lol It is looking A LOT better. Just need to get those scratches out.
He’s working on my sister’s van and my brother’s SUV.