Sunil S Dhawan, MD

This office does not care for their patients. Once you get in they want you to stay and don’t give you your medical record unless you pay $ 15.
I came to this office once so my progress note was only 1 or 2 pages, I also brought in my lab work from other drs. I called to request that copy back but the office still insisted that I have to come in and sign a form then pay $ 15 before they can give me my records. I ask the front desk and she say even the record only have 1 page they still will charge $ 15. NO matter what!
what the heck!
Zero star!

I have been a patient of Dr. Dhawan for a while now and have been very pleased by my results. I went to him for really bad acne and he is a miracle worker in making my skin 99% better (I still have a breakout now and then nothing too bad) i have to admit he is always booked a few months out (means he must be good) but in a emergency he will fit you in. I had a spider bite that got worse over the weekend and urgent care (only place open) advised me to go to a dermatologist ASAP. I called Monday morning and he made sure to see me within a hour. He is one of the best!!!

I felt the dr and his staff was very unprofessional. He made a racial mark towards me. I will not support a medical establishment that treats their patients this way. I would advice you NOT to come here.

Sunil Dhawan is an excellent doctor (5*) although he does seem quite rushed (and may multi-​task between patients).
However, their billing department is extremely RUDE and UNPROFESSIONAL. I had called to request refund of copay overpayment (since I had maxed out out-​of-​pocket expense for insurance). The billing lady told me I hadn’t made any payments the last two visits. I said I had copay receipt. She told me to fax it in. I asked how they can not have a record of this? She then said it was applied to my last visit, which I didn’t make any payment. I asked 1) why she’s changing her story and 2) neither visit should require any payment by me. I then told her the Explanation of Benefits showed full payment by insurance and to clarify herself. She became irate and would not let me get a word in. Then when I tried to over talk her, she said I was rambling and hung up. I called back to billing dept and no one answered. I called back again and spoke to front desk who got me the office manager who listened to my story. This rude billing lady needs to be replaced.
Tip: When you speak to anyone there, get their name. The office manager seems reasonable, but I couldn’t give her the billing lady’s name.
Per other reviews, there seems to be a lot of issues with Dr. Dhawan’s billing dept. I hope he can fix this issue in his otherwise great practice.

I really don’t know where to start with this review. From the poor service I received upon check in, the 8 months I used a prescription cream for a skin flaw that never improved but got worse, to them not telling me there was an issue with my insurance until I got to my appointment or always having to wait in an appointment room anywhere from 30 minutes to a hour before Dr. Dhawan came in to see me for maybe ten minutes max. I winded up finding a new Dermatologist in Los Gatos who is open on some Saturdays, very hospitable and knowledgeable. Almost a year of my time on a skin flaw that never improved…

Their billing department is RUDE and DISORGANIZED. They kept harrassing my parents that the co pay has not been paid and they even told her that my dad is unable to book any further appointments with Dr. Dhawan until it’s been paid.
My mother (who handles my dad’s billing) kept trying to tell them that her medical insurance Blue Cross and Medicare pays for the bills. They should not have to pay for the co pay. They wouldn’t listen to her when she kept telling them that they needed to bill Medicare. They kept saying that they have indeed billed Medicare. She’s also been in contact with Medicare and Medicare told her that Medicare did NOT receive any billing statement from the doctor’s office.
My mother was in contact specifally with billing supervisor, Jaime (Genie); who’s hung on her while my mother was still talking. RUDE!
My parents are over 65 years old and maybe they’re older; but they should not be treated this way. They work at a doctor’s office, which means they NEED to work with patients who have medicare and health insurance. They were too LAZY to just research the case further. I’ve never heard of a doctor OR dental office in which they don’t themselves attempt to contact the health insurance/​medicare to inquire about billing — LAZY LAZY and to make matters worse, they are RUDE.
Will be reporting to better business bureau and will be sending a copy of the official complain letter directly to the Dr. Sunil Dhawan and the rest of the doctors at East Bay Dermatoloty Medical Group so that they are aware what kind of staff they have. It’s a great way to lose your patients this way!
Just a warning: Do you really want to deal with this? There’s a whole network of doctors within Dematology with excellent staff wherein you can avoid this type of no nonsense

Really nice facility and staff. But the wait too see the doctor was extremely long! I made an appointment for 3:00pm, was called back to a room at 3:15 and waited until 4:00pm to be seen by Dr. Lapointe. The office only had 1 other family waiting in the office at the time, so why did I have too wait so long?

When I met Dr. Dhawan the first time, I had ‘pimples’ all over my face and I regretted not taking a family portrait since I feared my face was scarred for life. This was almost 8 years ago. My PCP recommended Dr. Dhawan. With just one visit, he diagnosed my problem and got it fixed within a month — initially with stronger medication and then toned it down gradually and now I seldom have the topical medicine! He is very caring, friendly but still vey professional. I would strongly recommend Dr. Dhawan to anyone that has acute dermatology issues and want miracles to happen.
Incidentally, I read all the comments about the front desk. I also had complaints about them and I mentioned it to the doctor. Of late, I believe they have become much better. They also send you an email reminder, in addition to the phone reminder, two days in advance. (I wish I could get the reminder a week in advance but I try to have it on my calendar and set myself a week’s reminder.)

Dr. Sunil Dhawan has been my doctor for a long time. I am very thankful that he cured my dark pigmentation on my face. He is a genius, kind and a very good doctor.
The only complaint I have to bring up is his staff who is in charge of the appointment. She is RUDE, BLUNT and very UNPROFESSIONAL. Certainly, I will not have her in our clinic.
Early August, I made a phone call hoping to get the two appointments for my son and myself on the same day. She spent the first 10 minutes telling me that «oh.your son missed the appointment on… that day and no one called to notify… then she went on and told me that my chart was no longer available as my last visit with Dr. Jacob, who was on at the time, was in 1999; I needed to see Dr. Dhawan and he was out of the country. In addition, her attitude was UN-​CALLED FOR. «Do you have insurance, bluntly? Do you reside in the same address, bluntly? Finally, I ran out of my patience and asked her if she was able to give us an appointment or not. She said:’ absolutely… it will be in November!» She did not bother ask why I needed to see Dr. Dhawan; if this is an urgent matter, or if I can wait that long?
By the way, a clinic suppose to keep a patient’s record for at least five to 10 years. My last visit was in 1999, and she said my chart was no longer available.
I regret not able to keep the appointment for my son then and really I could not recall what happened and that was the first time he missed.
Often time, our patients forgot to show up due to many reasons: either they are old and forgetful or they do not have a ride… or they just forgot. Regardless, we would always treat our patients with respect and in a professional fashion. I am sure each clinic has a policy for «no show» appointments. I understand the importance of keeping the appointment, but sometimes one can’t due to his or her circumstances. The worse is to bill us for a no show. I do not have problem paying for the fees, but I will not tolerate a staff like her. She will be fired if she works for me.
In addition, I had to wait for almost 10 minutes before I could speak to this rude receptionist.
I do not recall her name, but If I speak to her in person, I will certainly recognize her voice.
I called in on August 9^th and the appointments that she would give us for for November. I told her I will call Dr. Dhawan when he is back from his vacation and she said: «he will be back on August 5^th.» She also tried to book my appointment with Dr. Jacob and I told her I only want to see Dr. Dhawan as he is my doctor.
Please do not get confuse with my review. Dr. Sunil Dhawan is indeed a very good dermatologist in town. I hope Dr. Dhawan can read this review so he has an idea what is going on in the front office. I know doctor Dhawan is busy and most often time does not pay attention to his staff besides providing care for his patient.
By the way, the front desk people give me an impression that it is all about $$$ rather than providing service for patients who needed help from Dr. Dhawan.
Thank you again, Dr. Dhawan for providing excellent care to our family.

The Doctor Dhawan is nice. He doesn’t talk much and doesn’t really make eye contact with you. but he is very knowledgeable.
I don’t really like the girls at the front desk. Sitting in the waiting room for several minutes and various appointments… I started to realize how fake they seem to be.
However, there is this one girl who is a nurse or an assistant inside. She’s been amazing every time and very sweet and genuine. She’s the one with the curly locks of hair.

Dr. Dhawan is a MIRACLE WORKER! As a current sufferer of eczema and other skin issues, there was nothing that could put my problems under control. When I was referred to Dr. Dhawan, I expected him to be some typical doctor that would not be able to cure me. But I thought wrong! Appointments with Dr. Dhawan are fast and efficient. He prescribed a gel and lotion that are my LIFE SAVERS. People have been complimenting me on my nice skin and for the first time, I am not scratching like crazy!
The only issue I have with Dr. Dhawan is that sometimes he works TOO fast. He forgot to give me a prescription and I had to drive back to get it from him because I knew I would not be able to see him for months. Dr. Dhawan may be a busy man, but if you are looking for miracles from skin problems, get referred to him!

Dr. Dhawan is part of the Center for Dermotolgist. It’s a center (an office in Fremont too) with about 3 – 6 dermatologist. The office if very busy. I see Dr. Sunil. I believe he is one of the busiest doctors there, why because he’s GOOD!
Why 4 stars?
1. The front desk is very accommodating; they will try their best to get you an appointment. BUT, because there are so many of them, the communication among the doctor and front desk sucks. They booked me an appointment, then called me again to book the same appointment (???) so they lack communication because they are not all on the same page with the patient.
2. Dr. Sunil has this fun dry-​humor & smart & make very efficient decisions for you. No multiple small trips. His name might appear to be Indian, but he speaks perfect English, no accents, he looks almost Caucasian. He’s direct (but talks kind fast, so you’ll have to ask him to repeat, but he’s open for questions. He has a good approachable personality. Too bad he’s really busy so the visit is short because he’s a really good doctor that you can chit-​chat about skin/​wrinkles/​acne about.
3. He knows what’s best for you. He prescribed this gel lotion for my acne, he 1^st gave me samples to try, make sure it worked, and then I would go get it. Thank god he gave me samples, cause the lotion was $ 50 ($ 365 retail) for a tube. So I appreciate that. Also, he discussed various approaches we can do to treat my cancerous mole. Rather having me go back in mutlple time to get it biopsed, we decided to get it out complete in one surgry sesson. So I like his practice, that he discusses your options and then demonstrate to you what is the most optimal. Which means, less office visits = less days to take off for work.
4. It’s clean, not dirty.
why negative one: the lack of communication of the doctors and front desk (as I mentioned before) and they make you wait 15mins after your scheduled appoinment time. What a waste of my time. I want to go in and get out.