The Crossing At Montague

Yes, this is the latest review about «The Crossing At Montague». Please continue reading if you are one of those IT professionals who can afford luxury apartments and wanna lease one of their fancy apartments.
I agree 100% with apartments being super nice and exactly as shown on their website and pictures on Unilocal!,here are serious problems that will bite your as* once you actually move:
1. There is trash everywhere near greenery in complex. You will find cigarette butts, bugs, cockroaches and weird looking mosquitoes all over the surroundings.
2. This place is surrounded by BART construction, VTA lightrail bridge and a Vietnamese super store. BART construction is in progress 24×7, yes, I am able to hear it while writing this review. VTA lightrail noise will bug while you are asleep and the super store has a dump yard that shares wall with Crossings and you will experience unpleasant smell.
3. Management doesn’t spend enough money on getting the surrounding clean, there is one small play structure for kids which is busy most of the times
4. You can’t pay rent online, not even using bank account or debit card. Yes, you will always show up at office to pay rent!
5. No good restaurants around it until you want to go Great Mall but then you will not find parking there.
6. Leasing office has hired a useless suite of professionals who has lame excuses to run away from every problem. Thank God they have *Martha and Citlaly* to listen to tenants and fix their problems.
7. You will have to call them for work orders. Yes, they don’t have online portal for creating work orders. I think they aren’t aware that internet exists and there is something called Web.
8. Kids, lots of them, everywhere, running walking and playing. Not that I don’t like kids but make sure you are comfortable with them playing all over the complex.
9. Cats, I counted 35 of them one evening. Black, White, Brown and what not, all over the place.
10. They have dirties swimming pool I have seen in last 5 years. They never clean it nor do they change the water.
11. They charge a lot of money for trash and water, so make sure you add $ 100 to your budget.
12. They will alway hike rent, doesn’t matter how good your relation is with management
13. The main entrance for this community is screwed up because of construction. During office hours (9:30−10:30 am), you will take 3 – 10 minutes because you can merge with traffic, yes, only one lane to exit the complex
If you are still not convinced, talk to your friends before you move-​in. I would recommend apartments on N 1^st St with similar price range. Yes, I will go away once my lease is over.
EDIT: Looks for apartments on N 1^st St, a lot of them are running 2 months free rent offer.
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I lived here a few years ago for 2 years. At that time, it was a pretty new apt complex. They promised me an underground parking, but when I moved in, they assigned me to an open-​space parking. After living here for more than a year, one of their plant sprinklers got messed up and kept showering my black car every night. The car had water spots every day. I contacted the management a few times but they didn’t fixed it until I left the complex for good. The management was very unprofessional, they need to improve their customer service. Other than that, they have nice apartments, good-​size gym and decent pool.

Pros: Apartment Layout and the location — Really liked the layout (spacious kitchen, etc) and amenities… Location of the apartment is ideal for convenience (near Great Mall, Groceries, etc)… being so close to VTA is a boon and a curse (noise).
Cons: Where do i begin… Yes, the pathetic management team…
1. Lied to us in the very beginning… Model kitchen had an electric stove with 3 small coils and one big (what sense does that make??). We asked if we could have 2 small + 2 big, the leasing lady told «Of course, this is just in the model home»… oh, how naïve were we…
2. 1^st week, no hot water… complain, and the guy comes after 3 days… one off, we thought… oh, how naïve were we.
2.1 Microwave stops working… complain, and the guy comes after 3 days… wait, are we seeing a pattern here?
3. Rent payment — No online payment facility.
4. 15% rent increases irrespective of market rate. No upgrade bonus (like other apartments give)
5. Loo flush broke down… complain (4 – 5 times), then the maintenance staff came… by this time, we were not naïve, we were just accustomed to the indifference
6. No spare parking after 10 PM
7. Cats, Cats, everywhere
8. now that we have moved out of there, the amount eaten in the deposit is ridiculous… 100 $ for carpet cleaning, 100 $ for paint, 100 $ for house cleaning (which was pretty damn clean)…
In the end — great apartment but crazy, pathetic and indifferent management ruins it.

Friendly staff. Good community, Well equipped Gym, Very good response for any maintenance calls, Good parking spaces and Day care in the same apartment complex.

Worst !! The word that comes to my Mind when i think of this apartment Community. Staff is Louzy and dont act fast on your Requests. I had to run behind them atleast 3 times to get my Microwave Oven Fixed. And of all, they dont have an Online System to pay the rent. Huff. how on earth im staying here. Im here almost 2 years now and im staying here only because of my wonderful Room-​mates. The Staff is Rude and doesn’t Co-​Operate much. The Prices of the apartments here is Very HIGH. Definitely, not money’s worth.

Just heard from my neighbor that his car got stolen from within the underground garage. This apartment is not safe anymore because of the number of times cars get broken into yet the management just shrugs their shoulder about it. Yeah, that security patrol car never catches anyone because he just patrols between 8 pm till 1 am. I know because I come home around 1:30 am and see that patrol car’s guard sleeping in his car as it’s parked. I’m ready to leave this place as soon as possible.

My boyfriend and I are very glad we found this complex. It has a convenient location, the apartments are very nice and new, we rarely have any maintenance issues, and it’s a safe location. Jerilyn is one of the leasing consultants and she is wonderful to us. If there is ever work that needs to be done around the outside of the complex, we always receive notice. Each unit has a pretty nice layout, and looks really nice. The maintenance staff is a little iffy, and the prices are definitely on the high side, but everything else seems great so far and we have lived here for about 10 months.
I would definitely recommend these apartments.

Definitely look elsewhere to rent. Management staff is rude and horrible in following up with maintenance requests, fitness equipment break down and take months to repair, the driveway gate often breaks. Management and maintenance can go into your apartment anytime without notice or permission.

I don’t live here, but I know someone who does. I love my sisters apartment. Layout is practical, clean and it’s a pretty new complex.
I only go here to 1) freeload off their gym/​pool amenities
2) freeload off my sister’s fridge.
3) freeload off her pantry if there ain’t diddley in the fridge
and 4) visit my sister and nephews… I guess. haha.
sheut… life doesn’t get any sweetuh!

I currently reside here. I love my apartment, I love the service I receive and the amenities available to us. The only thing I can complain about is the perverted maintenance staff– they should not be commenting on anyone’s dress or how nice they look, it is very unprofessional.

After renting here for one year, I definitely would not recommend living in this place. I agree with Shinette G. in regards to The Crossing having a nice pool area and gym. The place even has a day care center for kids, but there are a ton of things wrong with this apartment complex.
First, people who think of this place as a gated community should thing twice. The gates often breakdown and sometimes would get stuck so you would have to go around to the other side to enter. Also when I lived there there was a lamp post that fell down outside my window. When I moved out, they still haven’t replaced it and that was five months after the lamp fell. However, the worst problem has been with the maintenance staff. Most of them are very professional about their work, but there are a few that made VERY INAPPROPRIATE SEXUAL COMMENTS to my girlfriend. I’ve counted three times when this happen. It got to a point where I made sure that if they came by I would be the one at home. Needless to say we moved out when the lease expired.
So if your just a guy living with some roommates then this a place for you. But if your a girl or have kids I would recommend staying somewhere else. Especially knowing that the staff has master keys to your apartment.