The Home Depot

Since the Home Depot near my house is useless, I’ve been driving across town to this one. It’s only worth the drive because I’ve never seen it super busy, It’s very organized, and I have never had bad customer service. (Which I VERY much appreciate) Also the garden department is way better then any other Home Depot that I’ve been to.
I hate that I have to drive across town, but at least I find what I need and customer service is good.

One of the better Home Depots I’ve been too honestly. Needed some paint for my house and Derek in the paint department was a grade A helpful salesman. Got me exactly what I needed and then some. He even directed me to the tool rental department where I rented a paint sprayer.

Typical Home Depot with bad service except this one had horrendous parking as well. Go to Orchard Supply instead.

This is my 3^rd time here and each time I had to wait almost 45 minutes for someone to help me. Today, I asked a customer associate for help and they called for assistance on the loud speaker to no one showing up.

It is great to have quality needed items for my home repair.
The employees are helpful and very informative.
I have found that they are comenly 30% lower cost than local compeditor.

Valerie is awesome! She helped us go through our selection without hassling us to buy the expensive ones. She was there, she was informative, attentive to a point and very helpful with our questions and family bickering– lol! She is the fridge lady that you would be fortunate to have. We went through our fridge buying confidently and with ease. Thank you!

Writing this review after the installation has been completed and giving credit when credit is due: Home depot through their JW installer contractors, did an excellent job installing my laminate floor in my townhouse. From home depot: Jessica, Mary and Denise were very courteous and helpful and addressed all my needs. From JW installers Gregg and Georges were very professional and courteous

An overall poorly managed location.
1) You can walk around a department for 20 minutes and will not see an employee. When you do find one, see (2).
2) Customer service is poor. I had Adrian in Garden answer three questions in a row with «Obviously…» in a snarky tone. It made me feel I was asking dumb questions (I was asking if a shed came with a floor kit or was it separate). After this I walked away saying it is rude of him to answer questions with «Obviously.» and he kept barking over me saying «That is your opinion sir».
3) They have products on had, that you can see placed 3 stories high. What the hell is the point of a floor demo if it is inaccessible? And not just one model, ALL of them. What is the point of a demo model if it is inaccessible to the customer?
4) There is no willingness to help. They show in their ads how Home Depot employees are educating you. Well good luck! Haha!

I had several pieces of plywood for my daughter’s project that needed cutting.
Javier and George went above and beyond. They helped me cut everything out ASAP.

I just got my Fresh Noble Fur Christmas Tree was greeted by the Vendor Mike that just brought in a truckload of fresh Christmas trees and he was unbelievable kind caring and welcoming showed us the trees with the two gentlemen from Home Depot that were also very caring first time purchasing Christmas Tree from the Home Depot. My Christmas Tree Is Full & only $ 49.99 I Absolutely LoveLove My Christmas Thank You Home Depot Christmas Tree Personal For All your Kindness.
Any one looking for A Beautiful Tree Go To Home Depot Great Mall You Will not be Disappointed

My review is for their Lighting & Garden departments in particular.
I’ve been to this location few times & have been appreciably satisfied so far. It’s wonderful to always find what I want from The Home Depot, that too, at a very reasonable pricing. They’ve almost every item which are useful & necessary to design your home-​sweet-​home. Quite amazed at their vast collection & efficient service to cater the needs of every home.
This location is huge according to me & the employees here are helpful & even provide friendly tips about usage of any item when asked for. No big complaints here. Well, it’s very easy to locate any particular item what you’re looking for. There are big aisles, clearly numbered, help yourselves with it (seriously, not a big deal at all).
I’ve been fortunate to bring in my home some of their beautiful LED Floor lamps. They’re designed modern & fits perfectly at the corner, brightening the entire home interior. I’ve also purchased their Pots & Soils from Garden section & made my patio all colorful and good. They’ve organic-​natural potting mixes, which has greatly worked out in the growth of my plants.
I’ve been hearing from people positively about Home Depot that they even build/​set their home almost entirely with The Home Depot supplies. Cool then, I will continue exploring more about this store, for it contributes as excellent home décor!

I wanted to share my experience everyone on Unilocal.I’m not sure why. I ask the employee which they have i ask them if they can help so they page someone to come over, I waited for 10,20,30 no even bother come to help me. It’s just a bad day to ask for help. This is the last time coming over this place. I took the picture in front page this is the place.

This review for a flooring project. Not only that, this is only part 1 — THE DELIVERY. If I could choose negative 5 stars, I would. This is by far the most horrible experience I’ve ever had with any home improvement project, including a whole kitchen remodel.
I’ll start by saying I usually have good experiences with Home Depot, which is why I chose to go there for my stair replacement project. Not the case for flooring. I would say that it’s just the company that they contract — JW Flooring — but it is more than that.
The project consisted of tearing out the carpet from my stairs, the middle landing and a small landing at the top of the stairs. Here’s the timeline.
⁶⁄₂₆ — Went online and submitted request for project measurement.
⁶⁄₂₉ — Home Depot rep came to my house and measured for project
⁷⁄₁ — Quote received
At this point I’m thinking — Wow, this is going to be easy. WRONG
⁷⁄₂ — Go to Home Depot to place the order. The wait is extremely long. There is one person servicing the entire flooring department. After waiting nearly an hour it’s finally my turn. I recognize the woman and tell her that I think I remember her from my kitchen remodel. I must be in good hands. HOWEVER, when I present her with the quote, she states she has never worked with that type of flooring and was not sure how to order. She calls the company (which is probably closed because it is 7 p.m. PST and the office is on the other side of the country). YUP, they are closed. I have to come back the following day so that she can call the company to make sure she is ordering the right product.
I explain to her that I wanted to place the order before ⁷⁄₄ because the special financing promo expired on ⁷⁄₄. We talk to the customer service desk and I am assured that I can still get the financing.
*** Why the quote couldn’t have just been converted to an order, I don’t know. I even provided the part numbers for the color wood that I wanted. Still, she couldn’t place the order. WHATEVER. I’ll come back.
⁷⁄₃ — Go to Home Depot, complete the order. Everything is going OK. Expect product to arrive in 2 weeks.
⁷⁄₂₀ — Still no call that product has arrived.
Somewhere between ⁷⁄₂₁ — ⁸⁄₁₀ I get a call that the product has arrived and they want to schedule a delivery. YAY! I schedule for Monday, ⁸⁄₁₄. I also ask them to call me so that I can meet the drivers at the house when they deliver.
⁸⁄₁₄ — I call Home Depot in the morning to make sure they call 30 minutes before delivery. They that YES, someone will call.
ISSUE #1
⁸⁄₁₄ — around 2:30 p.m. I get an automated call from Home Depot. «Hi, this is Home Depot calling to find out how your delivery went.» WTF? What delivery? Did they leave all of the stuff on my driveway? I call Home Depot. Below is an extremely abbreviated version, intentionally leaving out the bad words running through my mind during the conversation.
ME: «Hi, I just got a call that my stuff was delivered but I’m not home.»
THEM: «It shows the shipment was signed for by someone whose name starts with J.»
ME: «J****? (keeping the names anonymous to protect the innocent) That’s a 9 year old kid. Your driver released the product to a 9 year old kid?»
THEM: «Let me call the delivery company to find out what happened.»
I speak with a manager named Dave. He says he’ll call me back. Guess what. An hour passes and no call back. I call him back. He says that the carrier is gone for the day, needed to talk to someone to find out what happened, blah blah blah.
In the meantime, I ask that J****, the 9-​year old who lives at that house, go outside to see if anything was delivered. Nope, nothing. Nothing in the courtyard, nothing in the driveway, nothing in the front yard. In fact, no truck outside of the house. WTF!!! Where is my stuff? I’m frantic trying to get a hold of Home Depot to figure out where/​when the product was delivered. My street is extremely busy and someone could easily have run off with the goods.
I get a text message from my boyfriend stating that his older son just arrived at the house and the driver was there to deliver the wood. HUH? I thought it was already delivered. They are going to release the delivery to a 13 year old? I can’t get away from the office so that will have to do.
ISSUE #2
I paid for inside delivery and for 2 people to unload the truck.
The driver said he wasn’t going to bring the product inside. They were only authorized for curbside delivery. Additionally, there was no 2^nd guy. After much back and forth and 3-​party message relaying, everything was unloaded but only half of the goods were brought inside.
I went to Home Depot that night and talked to Dave to voice my concerns about the delivery and pick up some items that were missing. I requested credit for the inside delivery and 2-​man charge. He said no problem, I’ll take care of it. It’s October. Two calls later, I’m still waiting.
HOME DEPOT YOU SUCK!

I am usually tolerant towards a lot of bs but sometimes things go beyond that make me write these reviews ! This review is specifically about their Doors/​Windows department.
Absolutely useless customer service and in-​store associates (for this department)
You can’t trust what they say.
I am surprised they haven’t gone bankrupt yet !
I am in the market for a sliding patio door.
I visited this store about 4 Weeks ago and talked to the Doors/​Windows department. They said they have set me up and someone will call me to schedule my in-​home estimate session.
So i waited for two weeks but when no one showed up, i called them again and they said that they have no record for what i am saying and i will have to come in again. So i went in again, the same thing happened again. No one showed up — i again called them, then they said that i haven’t paid them the 50 $ that i need to pay for estimates and that is why no one is contacting them.
I have no issues in paying the 50 $ but i can only pay if someone asks me to pay ! When i called them, there was no apologies or anything. They wouldn’t even talk properly and there was no effort to rectify the situation. Now I have lost 1 month of time and looks like i am where i started ! If i can’t trust their in-​store associates, i don’t really know what i can do and why they are there !
I would avoid this store for anything that requires you to talk to people in the doors/​windows department!

I’ve used the paint department and have had a mixed experience, the person at the floor is very friendly however the products that were recommended did not work. The paint remover did not remove the paint and the first set of paint suggested to me required an primer (not communicated to me at the time of purchase). And, I tole them that I’m a newbie and going with their recommendation.
I understand it is a mix of expertise, use and product but hey, we’re hoping you guys can help bridge the gap atleast to some extent.
Today when I reached out to see if the paint remover could be returned for another brand, they say we can’t return, just stick with what you have. I bought the 5 gallon can, $ 29 and does not work. So stuck with it.
My recommendation is please don’t pinch pennies and loose pounds, if you could train your paint floor staff that would be great. Also do you do samples for products, it pays try it before you buy it. At both visits I carried the wood that needed to be painted, inspite of it no help. They do seem busy and short staffed as well as any question or help requires a long wait.
Home Depot Customer Service on the 1 – 800 number is friendly, however they refer you to the store of purchase for any issues. And you have issues because you bought it from the Store of Purchase recommendation. So go figure!
What I like about Home Depot is that they have a Eco-​friendly range of products for most paint product, so really nice to try the eco friendly alternatives. They might take a while but they do the job equally well. Especially handy when you are painting and have pets/​kids in close proximity.
The staff are also quite friendly and helpful and knowledgeable in the other departments, did not have any issues with my other interactions with them in the past. In fact, they go over and beyond to help you and make sure you are satisfied.

The painting department did a custom paint mix 2times wrong color. I will never go to get paint there .Now I have to repaint room.

I don’t know why we come back to this location. The store has the absolute worst customer service!
My husband was very excited to see two Makita 642 120 20 inch chain saw on the tool rental website for sale. He has been eyeing the website daily the last couple months since renting one out. We dash to the store and stand in line. The tool service desk tells my husband oh, we are holding these items for employee families for the next week and can’t sell them to you yet. Having a family member who currently works for the company, I immediately recognize this as a blatant lie. I tell my husband to call customer service to see if there is anything they can do.
He is on the phone for a good 30 minutes having them communicate with the store. The end result is customer service saying that BOTH items are broken.
We will never be spending our time or money at this location again. We will be shopping at Lowes or Osh from now on.

I don’t go to Home Depot very often, but when I do, I can’t say it’s an unpleasant experience.
Went there today to buy some paint. There was an older gentleman working the paint department and he seemed pretty grumpy at first. Still, if I was his age and a bunch of people were asking me questions all day long, I’d be pretty annoyed as well. Still, once we started talking and asking him question he was very helpful and made the experience very smooth and enjoyable. He pretty much knew all his stuff.
After we got our paint we browsed a bit and it’s always interesting to see what they have for sale, which is a lot! If you need something for home repair, then get your booty over here.
Never had a problem with this place, which is just the way I like it.

This review is for one guy in the gardening depart. I never wrote review like this but this guy is too terrible. I was searching for a kind of soil for my succulent. I didn’t find it in the store but I checked on the website and it show they have it. Finally I found a guy in the garden area whose eyes are one bigger one smaller (I don’t know his name). I showed him the pic on website but he just said they don’t have it and asked me to order online. He even didn’t move a step or try to help me search. I felt so uncomfortable about this experience. Yes I can order online and pickup. But if everyone does so what do you guys work here for?
Anyway this review is just for this guy and the garden depart. Please fill more ‘professional’ people in this area !

No.
This store was terrible. I came in 3 times trying to make a wort chiller, which is easy with the right stuff. But in this store, I couldn’t find anything easily. I would have asked someone, but there were no free employees around. The ones that were there were shootin’ the bull with people instead of helping the last souls like me! I shouldn’t have been here three time! I came back to make a return, that line took For-​Ev-​VER! So again I say…
No.
Read my other reviews to find a good store near-​by.