Zita Bridal Salon

Zita Bridal is where I will be buying my wedding gown. I went on a Saturday morning with my future mother-​in-​law and one of my best friends/​bridesmaids and I can honestly say that it was a great experience. As a plus sized bride, I was stressed about being able to go to a boutique bridal salon and be able to try things on but Cynthia, the owner who I was lucky enough to also have as my consultant, is seriously magical when it comes to pinning. She fit every dress I tried on so I could see how it would look in my size even though none of them actually zipped. I tried on not one dress I did not love (I have had three other appointments at other stores and I didn’t even find one at those other three that I loved) but narrowed it down to two, one I tried on that day and one Cynthia said she could bring in for me to try on that I had tried on elsewhere but due to subpar pinning, still had no idea how it would really look on me. I’ll be going this Saturday to try both dresses on and make a final decision. My future mother-​in-​law could not stop raving about how good Cynthia is at her job and how great the experience was. We knew that day we would not be giving our money to any other salon. I feel incredibly thankful to have found Zita and cannot wait to get my dress!

Today I was impressed at the incredible prowess and genuine kindness my daughter, her friends, and I experienced at Zita Bridal Salon. Cynthia asked great questions that made the experience celebratory and productive toward finding «THE» dress; this for most women is truly a challenge that can take many boutique visits and months to accomplish. The visit today took about three hours and that time flew by. If you want to work with an individual who understands the art of helping someone emanate beauty for the most special day, Cynthia at Zita is just the person. Another perk was the sales staff, who put the champagne my daughter’s friends brought along for the occasion on ice upon arrival. However, the piece de resistance was the amazing price Cynthia charged for the dress. I am truly beyond impressed and would highly recommend Zita Bridal Salon.

I cannot say enough good things about my experience at Zita Bridal Salon. I returned to Zita’s about 5 times in searching for my dress and found it during a trunk show. AudriAnn and Cynthia (the owner) never pressured me and were always encouraging me to try on new styles but still very perceptive to my wants. One of my favorite things about Zita’s is that you have the opportunity to walk around the store and look at all of the inventory yourself. Other salons don’t allow this and will pull dresses for you from your descriptions. Being able to see all the dresses is so much fun and gives you tons of ideas. AudriAnn was absolutely AMAZING to work with. She knew the exact look I was going for and would do anything to help me achieve that. Everyone was so welcoming, kind and made the experience everything you could imagine. Once my dress arrived, all of my alterations were done by Maria of Pieces of Thread (located in Zita’s). Maria is absolutely amazing. From the bustle, the length and ordering and sewing on more lace and beading– it turned out perfect. Overall, I had the greatest experience at Zita’s and would have done nothing different.

I was told to order my up two sizes, because «that’s how our dresses fit». The dress was not only a month late but also fell off of me when I tried it on. They told me they could do alterations which seemed to be part of their plan from the start. I was under the impression that due to all of our complications with them the alterations would be compensated. I called to talk to someone about my charges & they told me they would call me right back, two hours later I got a call. When I was able to call back they heard my name & sent me right to the alterations lady to pay, they didn’t even bother to readdress my concerns. I would not recommend this place.

I can’t speak high enough about my experience at Zita Bridal Salon. I was married this past November and purchased my dress from Zita after searching at many other shops. I left each of the other shops frustrated by my inability to «shop around» the store and the pushiness of sales associates. My experience at Zita was the exact opposite. I was able to walk around and look at dresses, ultimately finding one that I never would have described if I couldn’t been able to look around. I also had the honor of working with AudriAnn. She was AMAZING. She is sincere, caring and simply wonderful. She became a friend throughout the process! At the end, I narrowed my dress choices down to two (one from Zita and one from another shop), but I ultimately decided on the one from Zita because of AudriAnn and my initial experience there. I couldn’t imagine going anywhere else and I am so glad I followed my instincts! Cynthia (the owner) was always incredibly friendly and accommodating — and offered great advice! Zita also has an independent woman for fittings/​alterations. She listened to my concerns about fit and her alterations were perfect!

This past weekend I had the pleasure of working with (one of?) the owners, Cynthia. We were running a little behind from a previous appointment so I called to let them know and was told, no problem! Once we arrived, we had to wait maybe ten minutes, but we were late so I can’t complain. Cynthia apologized for the wait and introduced herself. She was extremely helpful, pleasant and made me feel very comfortable. My price point was low for this higher-​end store, but she didn’t make me feel bad about this at all and was willing to work with me and show me all different kinds of options. Although I ended up getting my dress elsewhere, I feel very strongly about my positive experience at Zita’s and would absolutely recommend it! It’s a gorgeous store, with beautiful dresses and helpful and non-​pretentious staff!

My experience with Zita had both good & bad outcomes. First & foremost my Modern Trosseau dress was AMAZING and Maria, Zita’s in-​house seamstress is incredible. Maria is thoughtful, customer-​focused and most of all — accommodating and friendly. I would recommend Maria to anyone. My dress fit like a glove, all thanks to her.
Let me first say, I had no doubt when I purchased my dress in January, Zita was the right choice. I was overly impressed from the minute we walked in. Cynthia, Heidi and the rest of the sales associates were patient, friendly and not overly pushy. However, following the actual dress purchase — my experience was well below average. Two small mistakes took place early on in my experience with Zita. At the time, neither oversight was a big deal. I chalked them up to human error, which we are all guilty of, and moved on. However, the mistakes continued when my dress did not arrive on time (I had reiterated the time sensitivity as I live out of the country), and Cynthia (store owner) did NOTHING to correct the mistake. She did not rush ship the dress, offer to rectify the situation, or even apologize. Then to make matters a bit worse, upon walking into the store for my 1^st fitting, I was IMMEDIATELY asked for my dress balance. I hadn’t even seen my dress yet! In my opinion — distasteful. As a customer, I felt I was setting reasonable expectations and Zita Bridal did nothing to focus on my experience as the customer. Ironically I worked at a bridal store in college so I understand the business a bit. I realize the bridal business is forever changing and it can be a difficult, competitive market. However, one thing that does not change is excellent customer service. Zita continued to provide me poor customer service.
Fortunately, Zita DOES carry beautiful gowns, and their team has a proven ability to sell them. However, Zita’s follow-​through, overall customer service, and more important to me than anything else — simply doing the respectful, right thing has fallen short. If anything, I hope my feedback will help Zita and future customers in a similar situation so their experience with this store does not mirror mine.

Zita’s is where it’s at! The staff could not have been nicer, more supportive, helpful, classy and knowledgeable! I had the pleasure to work with both Cynthia and Marina. They always kept me updated on the status of my dress and always greeted me with a huge smile! Cynthia gave me great advice with accessories and both women were so helpful with everything. As for the help I received for the alterations, Maria was simply outstanding! She was timely and also had great advice. Her service and her hard work did not go unnoticed. My entire experience at Zita Bridal was unforgettable — I would NEVER tell any bride to go anywhere else. Professional — Classy — Helpful — Outstanding Customer Service!

I had the most amazing experience at Zita last weekend. This was the first place I went to look at wedding dresses, as I was in town from Seattle. My mom and sister accompanied me to the appointment, and the staff at the salon were absolutely lovely!
I was lucky enough to be in town for Kelly Faetanini’s trunk show. I only tried on 5 of Kelly’s gorgeous gowns and fell in love with the fourth one I tried on! Kelly was there at the salon, so we got to know her and she gave great suggestions!
Bonus that upstairs is Watt’s Tea Room so you can get champagne and a yummy lunch to celebrate saying YES to the dress!
Overall, we had the best time at Zita Bridal Salon! It was so special to go with my mom and sister, and to work with everyone there! It was easy, relaxing and a memorable day! My little sis plans to go back when she is looking for a wedding dress!

My experience with Zita Bridal Salon was fantastic. A large part of this was the personable customer service that each staff member provided. Each woman that I worked with at Zita’s was extremely down-​to-​earth, and able to work within my means to find my quintessential dress. As I was living overseas, I was only able to come into the Salon once. They kept me posted on the dress, ordering and answered any questions I had promptly.
The dress that came in was in pristine condition. Although, I was a bit disappointed in the ribbon that was used to tie the corset together. It was very delicate and ended up breaking in two places after the ceremony when my maid of honour retied it. This was an Augusta Jones manufacturing default, and in no part reflective of the quality of dress that was delivered to me by Zita’s.
All in all, I would use their services again, but would make sure that I thoroughly check the material of the dress.

I went here with my friend and her 5 year old for flower girl dresses. They made her feel like a princess & so special like it was «her day»! It was such a seamless & easy experience picking out her dress. Everyone was so helpful and accomadating! Thank you!

Zita Bridal helped make my dream wedding a reality.
PLEASE read on — I know that sounded super cheesy, but it is sooooo true.
Marina is the most kind, compassionate, and helpful owner. I got to work directly with her when choosing my gown — she was super helpful and supportive, not at all pushy, and really just wanted to help me find my perfect dress (which in the end, was the 3^rd one I tried on!).
The store itself is just gorgeous — I felt like a princess every time I stepped inside — a wonderful, calming and luxurious atmosphere, with crystals on the ceiling and beautiful gowns lining the walls. Everything was part of a carefully composed puzzle, with each headpiece, antique seating arrangement, and lovely, lovely dress in its perfect place.
Upstairs is Watts tea room, which is definitely also worth as stop if you are waiting for a fitting (or finished with a fitting so you can have a snack!)
My wedding was perfect. I wouldn’t have changed a thing, and my dress was a big part of it. My experience at Zita was so fantastic, I wish I could just go there every day and hang out, watching other brides about to have their dreams come true :)

I like weddings for the pretty dresses, food, music, and lots of fun. I’m usually on the guest end of the wedding experience. A few years ago, I was in my first wedding; a family wedding. The bride picked Zita’s as her bridal store. When I went to their old location, the richness of the old building was beautiful. My fitting was a breeze with Zita’s nice staff. The bride picked a really elegant pink Bill Levkoff dress as the bridesmaids gear. After the move to the Silver Spring location, the same quality of customer service reigns supreme here. My second fitting was again a great experience. The funniest part about the second fitting had to be when I got a parking ticket in front of Zita’s. Overall, I had a great experience there and they stock some amazing bridal gowns as well as evening wear.