Ace Rent A Car

Absolutely nothing not to like with this place. Everyone was exceptionally kind and helpful. The car we rented was nearly new and we loved it. Not sure how any value oriented person could rent from the main terminal, it only takes a few minutes to get to the rental office by shuttle at no additional cost. I don’t think ace is a franchise outfit, so perhaps all of the places are like the one in Minneapolis. Highly recommended.

I went with ACE because they claim to be in the airport on the major travel websites. This is UNTRUE. They must send a shuttle and pick you up, and take you to this location.
Beyond that, the older guy at the desk was discourteous and argumentative with me and the two other customers before me.
To top it off, they claimed I had a full tank of gas when it had only ³⁄₈ tank.
These does not seem to be an honest company. Not worth the cheap fare!

Good price great customer service. I left an article in the rental car and it was mailed to me at no charge. I will definitely rent from them again when I fly into MSP.

Great friendly people with great service. Very nice transportation to and from the airport. Strongly recommend them for your rental car needs!

I went with this car rental because of the price and it said it was AT THE AIRPORT. But actually it’s only a desk with a telephone to call for a shuttle, because the car rental is actually OFF-​SITE!!! I don’t mind off-​site car rentals, but I do not like being deceived.
It just felt dishonest.

Very pleasant rental experience. The guy had a USB car charger. Let me borrow it to charge my phone. Really nice people.

In the frenzy of traveling to MSP for a funeral, I messed up and booked a rental car for the wrong date. Then my flight was redirected to Milwaukee because of a snowstorm. I spoke with an incredibly helpful gentleman (I believe his name was Adam) who switched the dates on my reservation, let me transfer my prepaid rental into my aunt’s name, and let us keep the discounted rate I had booked online. He went above and beyond the call of duty, all over the phone at 1 in the morning. He helped make a very stressful situation go as smoothly as possible, and I am very grateful for that.

The price was the lowest for the particular day I was in town. I hadn’t used Ace anywhere else, but figured I would give it a go. The service was surprisingly great. The car was new and clean.
All and all, one of the best car rental experiences I can I have had.

Great price for a nice, clean, new car. Prompt shuttle service to/​from the airport, and THE FRIENDLIEST shuttle drivers I have ever met in all my years of airport-​shuttling, plus free (albeit cheap) coffee in the rental office. People complaining about taking a shuttle to/​from the airport when renting their cars clearly don’t understand how airport car rental works. Don’t blame Ace for your unrealistic expectations! I’ll definitely rent from them again if I return to Minneapolis.

I liked renting from them. The price was better than the competition. Even though the staff did a bit of aggressive up-​selling, they were on the whole, pretty nice. Dropoff was smooth and speedy. Shuttle ride from airport to car rental took a while, but we were lucky to catch a shuttle back minutes after drop-​off.
PS – if you are planning on driving a long way, as we were, take advantage of their prepaid fill-​up and be sure and return the car as close to empty as possible.

Smooth experience, very easy and fast. I’m a young person, have a credit card and insurance and the price was right (without adding additional insurance coverage) so what is a 5 minute shuttle ride in the long run?
Getting off the plane I took the tram to the rental car area, where I promptly helped by a very nice rental representative. She didn’t try to *over*sell me and relayed all the rental details over a walkie talkie. After two minutes with her I was outside and there was a shuttle waiting for me.
The driver was friendly and after exiting the shuttle, the rental was sitting out ready to go (a fun Kia Soul). I inspected for damage (they only cared about major dents/​scratches), signed a couple documents and I was on my way! The car was great for the three days I spent in St. Paul/​Minneapolis, and I had no problems with it whatsoever. I was very careful and aware of keeping the car unscathed, especially with parking. I really enjoyed the twin cities after a 5 year hiatus!
Upon returning the vehicle (which I choose to refuel), I simply drove up to the Return lane and a representative greeted me, looked at the car, and took me inside to sign one more document. The shuttle arrived less than three minutes later and I was off to my next destination! Really positive experience for me, and the price was great!

RECOMMENDATIONS: I personally will not be using them as it is difficult to trust an organization that has false representations and avoid supporting organizations that operate in this manner.
The website for purchasing is misleading as it indicates the rental is at the airport when it’s only where you obtain the contract. After locating their site, then waiting to obtain a contract (which takes longer compared to other car rentals), it then requires a 10 min shuttle ride, if the shuttle is there.
They claim that their prepay gas is $ less than at gas stations. When I purchased I had discovered that they overcharged (compared to what they said they would charge), and later discovered that local gas stations actually charge less their claims — buyer beware! If you use them, be careful about selecting what they offer recognizing that they are upselling and may falsely represent real costs. Plus you need to take into consideration the additional time and inconvenience of the shuttle ride.

Quick Summary: Nice cars, bad logistics and uncomfortable shuttle experience. Not likely to use them again, don’t recommend.
Detailed summary: First impressions are important. First time using this rental car company in Minneapolis. Me and another guy standing in line at the Ace rental car desk had to wait about 7 minutes for the clerk as there was no one at the desk and no one to ask. Mild inconvenience.
Next she tells us that, although all of the other rental cars are in this garage, ACE actually requires taking a shuttle to an offsite location, in a totally different city no less. When I booked, I felt ok booking with them because they were listed as «In terminal». For frequent travelers, every little time you have to wait, take a shuttle, go somewhere else, etc adds up! Plus you have to build in more time when you turn the car in, and I was already returning on a 645am flight. Next time I’ll spend the extra $ 20 to use one of the true onsite car rentals.
Next the shuttle driver was practically begging me for a tip, had money hanging out on the dashboard (not so subtle hint) and asking nosy questions even after I’d given a couple short answers, and giving me fake compliments. I didn’t feel compelled to tip for a shuttle ride that I considered an inconvenience. In all honesty, I do sometimes tip shuttle drivers but not when they act as if they expect it and are only being nice to you because of it. To top it off, he got snarky with me when he realized I wasn’t tipping and made a comment along the lines of «Fine, don’t say thank you or anything!» Although I’d said thank you and he hadn’t heard me. Immature and unprofessional. It just added to the discomfort when he was surprisingly chosen by his boss to be the one walking me around the car.
They tried to give me a Kia soul, which would’ve been ok but I like to have items in the trunk hidden, so I asked for a different car. They accommodated and I got a pretty brand new Hyundai. It was nice, and the only reason that I’m giving this place 3 stars instead of 2.

Be very weary of renting from these guys! I turned a car in, walked around with an employee, found no damage, given a receipt and sent on my way. Later they found almost $ 5000 worth in damages after they cleaned it with little evidence to back it up. I disputed it with Ace (which was rejected) and fought it for months. ACE uses Bentley Auto Claims who will aggressively harass you for the money. In the end, I was able to convince my insurance company to pay for most for it (originally it was denied) but I was still left with a hefty balance. A lesson learned — take pictures when you return a car from any rental company. It’ll be an open & shut case then.
But watch out for this branch specifically. I’d avoid dealing with ACE in general for the runaround & rudeness I received in dealing with this unfortunate situation.

My child and I arrived 10 hours late at about midnight. They reduced my charges by one day and upgraded our vehicle. All of their staff were super friendly and helpful when we picked up and dropped off. Would absolutely use them again!

I think this is the only place that’s open 24 hours that provides for the airport. The service was very nice and they had my car ready and warmed up once they shuttled me from the airport to their location.
My only issue is it would be nice if you didn’t have to shuttle to and from the airport but I guess it works for them.

Found a good price online and chose the cheapest model. The girl at the airport counter tried her best to talk me into an upgrade. Gave me the hard sell but I resisted. Tried to sell me insurance but I resisted. Tried to talk me into the prepaid tank of gas but I declined. Finally got out and took the shuttle to the lot and was pleasantly surprised with a brand new larger model. They must have been out of the tiny ones. Moral? Stand your ground.

I had a great experience with my rental at this location. After searching rates and car availability with Hertz, Avis, National, Budget, Thrifty & Dollar, I found that Ace was almost 40% less across the board! I initially reseved a compact car with a daily rate of $ 54.97/day. With all the taxes and state mandated surcharges the total for 4 days would be $ 290.11.
I flew into Terminal 2 (Humphrey) and found Ace’s counter immediately adjacent to all the others. The two young ladies at the counter were helpful and very accommodating. There I discovered that the compact car was a Fiat 500 (think rollerskate size). I was o.k. with my selection as I was traveling alone. I asked about an upgrade. They offered a mid-​size SUV for $ 77 and change. I declined as I didn’t feel the additional $ 25/​day was worth it. They ultimately offered the mid-​sized SUV for $ 64.88/day for a total 4 day rental of only $ 342. That’s half of what it would have cost at Hertz.
The car was a 2013 Ford Edge Limited with less than 10,000 miles. Clean & very comfortable. All the extra options… satellite radio, leather interior, back up camera + more.
From the airport counter, their Mercedes shuttle van took me about 4 minutes down the freeway to pick up the car. The driver was very friendly and courteous. The car was cued up with the back hatch open and ready for luggage so I was on my way in just a couple of minutes. I returned the car on Saturday morning at 7:30 am. Same easy process and back on the shuttle enroute to the airport in a couple of minutes.
I don’t know about other Ace Rental locations, but Minneapolis is top notch. They’ll see me on all of my 4 – 5 visits to Mpls each year. Great rates + Attentive, fast service = Winner

Cheapest place we found on-​line at about $ 130 for a week with a half tank of gas included. The car was a small Kia, with 3,000 miles the odometer. It could have been cleaner but the weather was beastly hot and the owner cut some slack for the car washers. The site says «airport location» and while they rent from kiosks in the airport, their site is a few miles away across from Mall of America. I don’t ask much when it comes to car rental: low mileage, clean, fast service in and out, cheap. Ace at MSP scored on all counts.