UPS Customer Center

I love when people report my reviews…
If UPS was a character on a TV show, it’d be a combination of Gene and Tina from Bob’s Burgers. They have all the derp and awkwardness you’d expect from a shitty business, but none of the inappropriate jokes or an ass obsession that redeem those characters.
So scratch my first comparisons, UPS is Peggy fuckin’ Hill. In other words… they’re just the worst.
UPS «attempted» to deliver multiple packages to me two days in a row — I put attempted in air quotes because I was home all day (the benefits of working from home, try it sometime, folks — it’s like an all day pajama party). No one knocked on my fucking door. Well, that’s a lie… FedEx knocked on my door because they’re not lazy. When I did finally take the initiative to go searching for a door tag I found that glorious paper bastard in the bushes next to my neighbor’s apartment. What in the actual fuck? I have a screen door to protect pieces of paper from doing paper like things in the wind. Duh.
I called their customer service number to complain about the driver and I was informed that they would pull the driver’s GPS records, but there really wasn’t much they could do. Oh. If only corporate America had some sort of department that handled incompetent people. Like a Human Resources department or… something. Fuck off with your sorry not sorry bullshit.
I finally got my packages on the third day of waiting around (one item was a TV, oh no big deal, UPS, it’s totally normal to fail to deliver high price tag items because hey, whatever, man.), so that was super exciting. It didn’t hurt that I propelled my 5’3 ½ body into the bush of death and fuckall to dig that precious door tag out and sign it — just in case that motherfucker got froggy and decided to take off with my shit again.
Sorry, not sorry, UPS.

I’m a huge online shopper. I probably come here once a week… Literally. I come here to pick up all my packages from amazon and other online stores.
The reason i ship my packages to the customer service center is cause i have an issue with stolen packages at my apartment complex. I started coming here maybe two years ago and been a regular customer since.
I come here so often… I don’t even need to show my identification anymore. I just walk up tell them my address. Which they probably remember but pretend they don’t. And jot down some numbers and head back to pick up my packages.
I usually go in the afternoon or evenings and that crew knows me well. Every now and then i would have to go in the morning and they would make me show my ID. It’s cool though. I’m sure if i go often enough in the morning, they would recognize me as well.
I have probably hundreds of shipments the past couple years. And UPS hasn’t let me down yet. I buy everything from phones, televisions, auxiliary cables to chips, shampoo, body wash, clothes and more. You name a good deal… I’ll for sure buy it.
Great customer center.

Awful service, incompetent delivery men, understaffed office.
The delivery guy didn’t ring my doorbell when he tried to deliver. Leaves a note saying that they will try again in 3 days. No way I’m waiting another 3 days.
I called their 800 number and asked if I could come and pick it up, the guy I talked to said I could and that he would let them know I was coming.
I arrive, 1 girl working the desk, takes like 15 minutes to get through the line.
I tell her I called ahead, no one told her though so we start from the beginning. She looks it up and says the truck is there and that she will send someone to retrieve the package, and that it will take 5 minutes.
15 minutes later, someone comes out and says they couldn’t find it, but that they will look for it and call me if they find it and I can come pick it up the next day.
Guess I’m going to wait 3 days and pray to god the delivery guy is smart enough to use a doorbell.

UPS are getting worse by the minute. The driver decided to leave my package at their location and wrote at the note that I told him/​her to do that when I didn’t. Another time they returned my textbooks after only one attempt. When I called they said there is nothing they can do because the books are already shipped back. I complained and left a review at their office but nobody cared to call me back. I stopped using them I just wish there was a way I can pick my shipper when I’m buying things online.

I’m getting married in 4 days. I have ordered several things from Amazon where I am a Prime member and am guaranteed two day shipping. The driver who delivers to my building makes NO ATTEMPT to leave the packages. The office is open early enough that he could get in if he tried. Even if the office wasn’t open, he could use the call box to get inside. I’m livid that I’m paying for a service that isn’t cooperative.

Cool loft building in the warehouse district. I was greeted warmly and offered a beverage, then filled out a client form.

This UPS Center earns a star for being surprisingly efficient (I’ve never been able to arrive, pick up a package, and leave in less than a 10-​minute span at any other store.)
UPS will earn the other four stars when:
1) My driver actually obeys my «Release Shipment w/​o Signature» instruction. If delivery is up to the driver’s determination, why bother having this release as a delivery option?
2) They allow me to change the delivery date without a fee. Seriously, doing this doesn’t create any extra work for UPS or its drivers as long as I specify a date early enough in the shipment process.
As a final note, if you use public transportation, you’re better off begging or paying a friend to drive you here. There are no sidewalks in Mid-​City Industrial.

Amazon Prime is not worth the price for the free 2-​day shipping because that means your package ships via UPS. It is nearly impossible to be home during the hours they ship if you work full time, and they give you a range of drop off times as accurate as the cable guy. Between the hours of 9am and 7pm? Can I request the latter end of that time frame? For a fee? Bollocks. I have left instructions on the little post-​it, signed and dated and they still tell me they can’t leave the package without my signature. Thank God for pick up centers. But I still hate UPS. USPS all the way.

I HATE the 3-strikes-and-you’re-out w/​UPS. I live in a Condo with a front door that doesn’t allow for any packages to be left anywhere nearby, and not a chance I’d be home between the hours of 10am and 2pm on weekdays. Hence I’ve quite used to the little post-​it notes the driver leaves for me whenever I get a package from UPS.
Sadly, this happens everytime something comes to me other than USPS; I’ve never actually been present when it’s delivered. Here’s where the UPS pick-​up location on Broadway comes in. Nicely off MN-​280, and relatively decent customer pick-​up hours (check online as they change). Nice people that work there — lil friendlier than our gov’t mail service.

Sometimes I make trips to UPS for work, and my most recent was visit quick and painless, which really helps me during my busy schedule.
I was greeted by a «manager-​type» upon walking through the doors. He asked me how he could help, and promptly gave me the proper paperwork to fill out. In just the time it took for me to fill out the form, I was already getting my packaged weighed and being asked if I needed extra insurance. Then within seconds I had a receipt in my hand. I must say, it helps a lot because we have a UPS Account, so everything is billed to that, and there’s no need to exchange money.
I also asked for a few extra forms so I could fill them out in advance the next time. The guy that helped me gave me a huge stack of them, so I’m set for a while!
Prices at this location are less than any UPS Store I’ve been to. I think those places tack on some extra charges, because the packages still have to be picked up and sent to the local distribution center.
Tips: If you’re sending a package to someone, try to send it to their work address (commercial addresses seem to be less expensive to ship to than residential). Also, if you have a prepaid package, there’s no need to wait in line. One of the UPS agents will gladly take your package for you so you can be on your way!
Just a side note: they have automatic doors, unlike most UPS Stores – especially helpful when you have a heavy, hard-​to-​handle, beast of a package to ship. Plus, they have hand-​trucks available to use, which can really be a lifesaver, or at least a back saver!