Dunkin’ Donuts

Dunkin’ Donuts Mint Hill is not my favorite location. The bagels and donuts are always stale and I know from talking to employees they get shipped in a few times a week $ 8 for stale old donuts not great. Now the drinks are a different story when the employees (who seem to be young and not trained well) do my drink right they are really good my favorite is the iced coffee with hazelnut. I think this location needs some strong training and work on the freshness and it would really boom as it is the only place like it in Mint Hill!

Terrible spot to have a D.D. Hard to drive into and whenever we do it’s never worth the product we get. Doughnuts are always hard and ice cream is always frost bite.

This location has the slowest drive through I’ve ever been to. On several occasions, I was almost late to work, and I only order a coffee. I go to a different location out of the way because this one is so slow. Make sure you have plenty of time to get where your going if you stop here.

Go down the street versus wasting time at this Dunkin Donuts. Never have waffle cones (6 different occasions). Can’t get a banana split because they are out (BTW Harris Teeter next door).
Ice Cream has ice crystals. Overcharging for Cronuts ($ 2.75 ea.) And they were stale.
Breakfast Bagel had to be discarded. Stale and Hard as a Rock.
Consider this your warning.

I’m not a fan of this location, horrible customer service, the store isn’t clean, BUT there donuts are BOMB!

I’ve stopped here for coffee a few times, and each time I go through the drive-​through. Each time, my order gets messed up in some way. The coffee itself, however, typically makes up for everything else.
The drive-​through speaker is definitely messed up. It’s hard to hear the employees, and I’m guessing it’s hard for them to hear orders. That, or DonutTron 2000 keeps screwing up my order. Stupid robots.

I stopped by on Sunday afternoon and purchased a medium coffee. The coffee was fine. However, this Dunkin Donut was not very clean. The floor was not cleaned behind the counter and in the lobby area. No one seemed to care about making sure this establishment was clean. In fact, the official sanitation rating was «90» and that was probably on a good day. In my opinion, the owners need to do some additional employee training to establish higher standards for quality. If the floors are not clean, I wonder about the prep work for making donuts.

Horrible I went in there and I didn’t like the ice cream and they wouldn’t even let me trade out. Then they take about 10 minutes to come to customer service. Then they never ever have the kind of donut you want! (I don’t recommend this place!!)

I don’t drink coffee. Ever. I do like donuts, however I prefer Krispy Kreme. But this Dunkin Donuts location happens to be attached to Baskin Robbins — as do most of the DD locations in the Charlotte area, for that matter, and I’ll eat the heck out of some ice cream.
It’s hard to place when Baskin Robbins did away with their 31 flavors tagline, but I don’t think that this location has 31 flavors — at least of ice cream (you could add toppings to get there, I’m sure). They do have some interesting flavors, and they are good enough. The place is clean, and the service is usually good.
Even on an otherwise nondescript evening the place can get crowded too. While I probably wouldn’t choose them over the creamery across the street for their taste, they do have air conditioning, which can be nice during the recent string of nasty humid days…