Lowe’s Home Improvement

I am a veteran and really appreciate the veterans discount they give. The people who work there are very helpful and knowledgeable. Bob in plumbing, Phil, Amber, Stan and so many more. Great stores everywhere but this is my favorite.

It took 3 attempts to get an appointment with the designer for a new kitchen and when we finally got one scheduled, she called off sick that day and no one bothered to notify us? We took off from work early to be there… moving on to another company

Purchased drywall for a room I was remodeling. Was Very disappointed in the ⁵⁄₈ drywall. The paper would split before the drywall screw was seated. I have been doing drywall for over 16 years and have never seen this happen. Needed 3 more sheets and purchased them from the Home Depot. No problem with the screws seating without the paper splitting. I do not know where Lowes get their drywall. But will never get it there again. Very inferior product.

We ordered our Kraftmaid cabinets through Lowes via Dan & Andrew.
There have been the following issues:
Our $ 1200 rebate was «sent to the wrong address.» After waiting for 6 weeks, we had to contact corporate to have this resolved. They didn’t bother notifying us of their mistake or getting the correct address. Considering the cabinets made it to our home before the rebate, this is a little odd…
The rendering had mistakes that we pointed out to Andrew.
He assured us they were just glitches in the rendering but that we’d get the right parts.
When we received the cabinets, those «glitches» proved to be problems. They expected us to pay to correct their mistakes.
The corner cabinet was sent without a lazy Susan which we were reassured a number of times that we’d receive. Kraftmaid did not fulfill the order properly.
When we asked for them to send us the kit, they refused.
«It can’t be retrofitted.»
«We can’t send you a replacement cabinet until you send us yours back.»
Months later, they delivered an after market lazy Susan. It was much too small and didn’t spin independently but rather as a whole unit.
Eventually they ordered us the right part. It was retrofitted just fine.
They also sent a filler piece for a vertical pull out spice rack. When we explained that it was not the right piece, they refused to send us the proper piece. After much complaining, Sarah, the manager, made it happen. When we received the right face, it was too small. We were then told that it’s because we installed it incorrectly.
The filler piece was to be installed first, then the smaller face.
When we originally told them we didn’t receive the right part, they insisted we did, only to tell us later that we didn’t, and thus installed it wrong.
Neither the shipping contents list or directions was there any indication that we needed two pieces, and none of the four Lowes employees we were working with informed us of this.
So now there’s a large gap all the way around the full overlay cabinet.
The trash can didn’t have a soft close, when we paid for soft closes. So we had to wait for replacement parts for that as well…
All of these things took weeks and weeks of phone calls. Partly because they didn’t want to help us, and partly because they all have different schedules and couldn’t get on the same page until days later.
Half of the cabinet doors were installed upside down and had to be corrected. Grossly misaligned and upside down.
The finish is much poorer quality than we expected. The paint is uneven in places, the details are neglected.
The size of the cabinets were wrong in some places.
Almost the entire kitchen was purchased from Lowes. Floors, cabinets, backsplash, window coverings…
And yet Lowes employees sent various emails to us, claiming we were somehow at fault for their & Kraftmaids mistakes.
Even when we received the parts we paid for, they insisted they did these things for «free.» They didn’t. We got what we paid for, but with an immense amount of effort on our part.
We installed the cabinets ourselves.
I understand that they can’t guarantee our installation, but they should guarantee their product.
We definitely wouldn’t recommend Lowes or Kraftmaid for kitchen or bathroom remodels to our friends or family.
It was like, the moment we told them we were installing ourselves, they wanted nothing to do with us and almost intentionally botched everything up from then on.

I love this store because there is never very many customers and close
to home, I was there the night of black Friday in the tool department
(they had more sales people than customers) I asked the tool clerk if
they had any more Porter cable special he said no but I will see if
the Riverside store had any I said no I’m not driving that far, And he
left to go BS with a sales girl. I left the tool department and found
the sale item right in front on the tool department go figure. I go to
this store once or twice a month and know about this store than any
sale clerk they have. DO NOT EXPECT ANY KNOWLEDGE OR HELP FROM ANYONE
IN THIS STORE

I’ve had several interactions with this store (in person and by phone) and the staff is always so helpful. Jason (manager) is my hero always professional and courteous and has gone out of his way to help me even when he is busy. Thank you Jason!

Horribly unhelpful and rude staff. They stand around not wanting to assist anyone. It took about ½ hour to get someone to help me.

I’m a realtor/​investor and I’m always renovating properties. I will only go to this Lowe’s for all my supplies. The staff is amazing and extremely knowledgable. Store manger was wonderful not to mention all her staff… Jason the assistant manager, Armando, Gilbert, Adrian and many more. They go above and beyond to assist me in my projects. Great team!!!

Customer service is the most unprofessional that I have experienced in years, employees not trained properly and managers hiding in back office rather speak with the consumer, which includes the store manager SARA VOIGT. Went to purchase a BIssell steam cleaning machine

Went to get supplies to remodel our kitchen. First we addressed a man that was not helpful at all. He had no idea what he was talking about, when I asked him for a suggestion he just placed something in my hand with no explanation. I was not taking his help so then we flagged someone else down, Eric (plumbing). Although, he looked busy he still came to us answered all the questions and personally walked is to the isle where other things were. He had good suggestions and gave us detailed explanations on any the product he suggested. I am
Grateful for Eric for turning my experience
Around.

After 3 attempts at buying a BBQ from this Lowes we had to go elsewhere. Apparently they don’t know how to deliver one to the customer and twice they tried to deliver one that was totally thrashed! Randy, the manager in charge of this store was extremely unhelpful through the entire process. We will NEVER buy anything from this lowes ever again.

Awful experience with Randy who is supposedly one of the store managers. This jerk was very rude and incompetent. We had a problem with a purchase and upon speaking to Randy, he brushed off my concerns and didn’t offer to help in any way. Customer service is very poor! Note/​tip to the store general manager (Human Resources) at this location: Randy is killing your business!!! Until he is fired, I will never buy anything from your store again and I will make sure my neighbors shop at Home Depot from now on. If you want this store to close down due to lack of customers, then continue to employ Randy…

Customer service – is totally under par. I didn’t even have a return. My items came up over charged… on 2 occasions. When I viewed my receipt it looked off. I went back in and I even rechecked the item to be sure. Then I had to show someone. Then had to wait for some one else to override. Took forever and 20 questions, And you have to be assertive in order to get it done. Their fault. And I’m being hassled? So dissatisfied. They need to step up their C.S. skills. All I have to say is check your receipts. Because if you don’t they may be overcharging you.

I come to this store often and everyone is always courteous and helpful. The store is always clean. I would recommend it to friends and family.

Probably, the most incompetent, unfriendly staff I’ve ever dealt with. There are a few cashiers that are pretty friendly, but most of the employees here (all shifts) don’t want to be there and it shows. I now go out of my way to Home Depot.

12 people in line and they still won’t open a second register. Horrible place. Should have gone to Home Depot across the street.

If you have problems, talk to Juan. Randy says he’ll do something and call you back but he doesn’t then he claims you didn’t talk to him.

After going to multiple home improvement stores, my mom and I stopped by this Lowe’s to look for something to complete the renovation we were doing on my home. We sat in the carpet/​vinyl department for 20 minutes and even after pressing the «Help Button» nobody came to help. This was my first experience with a Lowe’s ever, and I will not be back. The level of customer service cannot even be rated considering that we never even spoke to an employee. I will be going to Home Depot from now on.

Randy you is the worst store manager that you could ever ask for. He is extremely incompetent and rude. The best thing for this Lowes would be for Randy to not show up to work one day and then nobody would even care. In fact, I think they might have a celebration to commemorate the event of Randy going missing. Please shop somewhere else. If you don’t believe me, please come to this Lowe’s and ask to speak with Randy. Within a few minutes, you will notice the incompetence that we see on a daily basis.

This is the best branch ever! The employees are so nice, helpful, reliable and knowledgeable. Although, the store doesn’t have as much variety as before.
This location has the best customer service compared to others. They are very accommodating… All the employees here deserve a pat on a back!