Jaguar Land Rover Mission Viejo

I bought a full sized range rover from here and it was a lemon. I constantly had to bring it here for repairs. In so doing, my car was often there for over a month at a time per year for the 7 years I owned the car. I bought it new. In that time frame, one time they had to do the same repair 3 times in a week, one time they put a dent in my hood (not a small one, either) and denied it but I insisted they fix it and they eventually did requiring me to bring it back, I also noticed each time I brought the car in my car had like 50 more miles on it than when I dropped it off. They tried to tell me it was because the mechanics needed to test drive it (which maybe would be like 10 miles) to make sure it was driving correctly then someone admitted they literally take the cars home and use them while they are in for service and I was also told my car was taken to a shop 25 miles away to pick up a part. Are u kidding me?

I am extremely happy with the new car I just leased from Terrry Wilson. He was accommodating, funny and has a great personality. He understood our needs and fought hard to get me into the car of my dreams. I am very happy and thought I should let others know so that if they are considering getting a Land/​Ranch Rover, they should see Mr. Wilson. He would not disappoint you! Thanks again Terry ~

We just leased a new Range Rover Evoque made by Land Rover at Mission Viejo Jaguar/​Land Rover and love it! On top of that, our sales agent, Mr. Robert Shepard, a former Marine was the best we’ve ever had! We met him several months ago when we were considering trading in our 2013 model and went back to find him this time. He patiently spent half of his day with us while we decided which colors we wanted inside and out, while he could’ve been helping other customers… after all was said and done, he professionally and thoroughly went over every detail so we knew how to fully use the car! He also knew the answer to every question without fail and guided us in deciding on the interior color. He was an excellent consultant, not just a salesman! We really appreciated making a new friend, as well!
Lyn and Joe

So who likes car shopping at a dealership? Ugh! I admit that I get defensive just walking through the lot, and being approached by a sales person makes me want to bolt. So It was by the luck of the draw that I got Chris Olivieri. He’s the perfect blend of attentive, confident, and low-​key.
When my mom and I showed up road weary and in need of water, caffeine, and a restroom, it was apparent that this guy could roll with anything! We were cranky and disheveled, but Chris had us watered and caffeinated in minutes without feeling any pressure.
I’d had my eye on the 2017 XE but needed more info before being sold. Chris was extremely knowledgeable about the car, and after taking it for a spin I was certain this was the car I wanted. Making the deal is never fun in my opinion, but never once did I feel pressured into any decisions. This was truly the least stressful car deal I’ve ever experienced, and I ended up driving away in a new Jag! Though I live in Santa Monica, I will return to this location to purchase my next Jag. Of course I’m also betting on Chris to be there to work with me. Seriously there’s no way you couldn’t want to work with this guy.
And a HUGE BONUS: When my mom got into the car we drove there to leave, it wouldn’t start. It was 9:30PM, well after closing, and Chris stayed for another half hour trying to get it started. Though I’m sure he was dying to go home, he never once made us feel like an imposition. We won’t soon forget it. Thanks Chris!!!

From leasing my 2013 Range Rover Sport LUX from this dealership, to my experience with their Service Department, I have been extremely impressed with Land Rover Mission Viejo. When I leased my car from here, I was in-​and-​out in less than an hour. I did all of my negotiation through their internet sales team, and it was so simple! They even picked me up from my home in Irvine, and drove me down to the dealership, to get the car (since I had turned my Porsche in and had no way to get to the dealership). I drove away in my new car, with ZERO down and only a great monthly payment. I would definietly go to this dealership (over Newport) ANY DAY!
Also, as far as service goes, Bennett Bennington, the Service Director, has always been extremely responsive, prompt, and professional. I love that he personally goes out of his way to respond to my emails. He’s jumped through hoops to provide me with an exemplary customer experience. :) It’s made my experience as a LR dealer so awesome. I love how LR always washes your car when you get service, too! :)
Overall, my experience as a LR (RR Sport) owner has been great, and I would definitely consider another lease, based on my original experience with this dealership, and the service here, once my current one expires SOON! :)

We just bought the new F-​Pace last weekend and the service was really outstanding. Steven Truong was our Sales contact — knowledgable about his product and the process and he got us in the car fast. We traded out our older Range Rover and he gave us a fair price and followed up well when the Jaguar’s accessories were ready to get those in the car quick. Brian in finance was a straight shooter and thorough in explanation of all the process. Great experience and an incredible vehicle. This was our second purchase from this dealership — and will buy from them again. Thanks Team.

I was in the market for a Range Rover when I met Ronnie Seeley. The Best experience I have ever had in purchasing a vehicle! From start to finish Ronnie was exceptional :)
It has been a year since my purchase, and still can’t stop thinking about what excellent service he provided for me!

Service Dept: FAIL.
I have been happy with the dealership until very recently. I bought a pre certified car and was told I had new brakes throughout. That was not the case.
Matt & Brandon in service worked with me on pricing because suddenly my brake light is on and without the mileage of wear & tear (gentle suburban driving)-was told both front and rear brakes needed full pad, rotor replacement.
I felt they were fair on price considering the brakes were supposedly «new» when bought and agreed to use their service for the repair, although learned I was sold a car with brakes barely 2″ left– not new.
Just a few months later, brake light is on AGAIN and under 10,000 miles– I am told brakes need to be *replaced again! I since researched finding other local mechanics-​see my reviews– who sell Range Rover parts and GUARANTEE their work and offer a loaner car.
I have owned many SUV’s & luxury vehicles and have never had this problem with Brakes. The minute I had the brake light on, I went to RR service and it feels like a ongoing hustle. I’ve heard every BS explanation they have-​quality brake work and parts should not need to replaced 1x a year.
It hasn’t even been a year! Both front & back brakes were just done!
NO GUARANTEE ON BRAKES and I drive with two kids, no traffic violations, and there is no way I should need new brakes right now. Aside from the fact their pricing is absurd. I asked to pick up my car for a second opinion, and they want $ 200 just to release my car without work done– claim its for «brake evaluation!» What a scam!
Very disappointed and had to update review– the bad reviews on service here are ALL TRUE.
Sadly– I believed I’d have an ongoing, honest relationship with my local dealer but realized you won’t find that service or relationship here.

The sales person (Soheil)) we spend our time with was amazing! Very friendly, very helpful! We came in not knowing much about the vehicles we were interested in. And he explained everything, took us on the off-​road course. He impressed the heck out of us! The only reason we didn’t leave that day with a car was because we wanted to trade our car in, but weren’t getting what we wanted, so we’re going to sale it, and come back to this sales man, and get a deal done!

They seriously need to hire more staff. We waited over an hour to get a salesperson available to assist us. We knew the car we wanted. Finally was able to test drive the car over 4 hours ago. Agreed on the deal and still waiting after 4 hours just to sign the paperwork. Atleast have snacks available for people if they are going to be onsite for hours on end! If we weren’t so limited on time for car shopping we would have walked away hours ago! I don’t have time to spend another weekend car shopping so I hope the car will be worth it after all this. Hire more staff please!

John Dreyer made the process as simple as buying a car can be. I sent in an online offer, he got back to me and we agreed on terms. I handled everything online and John went above and beyond to make sure I was completely satisfied! He even helped me get my car home! If you’re looking for a good experience with an awesome guy AND the best prices around, you should go see John.

So disappointed with this Jaguar Land Rover (Mission Viejo) dealership. My husband and I went twice, ready buy/​leave with a Range Rover and this dealerships’ lack of negotiation sent us home. Robert Shepherd was our salesperson and Timothy Sandquist was the Sales Manager. They have mandatory junk fees (i.e. $ 2195 non-​negotiable paint protection), their MSRP discount (NOT) was only $ 1,000 and their money factor is nearly double what other car manufacturers (like Mercedes Benz) offer. Highly recommend going through Costco instead of using this dealership. They’re offering the same rank/​file vehicle for about $ 200 less/​month. COSTCO: 1 MV LAND ROVER: 0
People need to know — therefore I’m also posting our story on my other FB pages: Residents of Mission Viejo, Residents of Aliso Viejo (almost 5,000 subscribers), Residents of Laguna Niguel, Residents of Rancho Santa Margarita, Residents of Laguna Hills, Residents of Irvine, Residents of Dana Point, Residents of Lake Forest, etc.

Bought my car here 3 days ago. So i saw this range rover online called them up and spoke to John. We agreed on the numbers over the phone and drove 7 hours to get the car. It was John’s day off so he left me with Gabe but good thing he had done all the paper work (thanks John)
We took it for a spin and liked it, finalized the deal everything came out as expected. We finished up with finance manager and she was amazing loved that she wasnt pushy at all. So far 5 star experience. Heres why I am taking a star off…
We were promised it would he detailed and according to Gabe it was but wheels and some parts of interior were still super dirty when I pointed it out to him he said well they are not professional, whatttttt they work at high end dealership and they dont even know how to detail. I wanted to beat traffic so left without saying anything.

What an amazing experience! I can’t thank these guys and gals enough.
After spending few months on trying to find a sports car id love… I ended up driving by this place and seeing the F Type and so my wife and I pulled in where we met Soheil. I can’t thank this guy enough for being so patient with me and let me layout some points just on Soheil alone…
— He patiently waited for me to handle the numerous phone calls id been getting then would continue on where he was without ever seeming annoyed or agitated
— He showed me EVERY detail and cool fact about the F Type before I even test drove it.
— After the drive, I’d really liked the car even though it was just the base model.
— he kept me in the loop of the particular color/​wheel combo I really wanted
— when my dream car appeared on their lot a week later, Soheil wasted no time taking as many pictures possible.
— due to my initial budget constraint, the car that showed up was equipped a little more than I wanted. But Soheil worked his tail off and made us a very great deal for MORE car within in our budget.
This whole experience was painless and enjoyable. I was a huge Porsche fan before… but now a Jag guy because of these guys!

This is my second jag, they’re just freaking awesome. I’m lucky enough to be able to have a fairly wide range of cars to pick from, but the jag f-​type was the only one that put a smile on my face that literally won’t come off. The Audi s5 is technologically amazing, a porsche is a porsche, and I am awash in a sea of BMWs. Each car is great in its own right, but the jag f-​type, it’s just visceral. It’s a car for people who enjoy driving.
That being said, I probably go a bit too far in trying to find the best possible deal. Grant was my sales person, and I think we went through at least 40 different calculations to find the right deal on the car that I truly wanted. He is extremely patient, and straightforward.
While there are plenty of jaguar dealerships to pick from in Orange County, this is the ONLY ONE YOU NEED TO GO TO.

Just FYI, I never Unilocal,and I really dislike it lol :) but!
If you were going to buy a Land Rover\Jaguar, then I would recommend forget looking at dealerships and just call Brian Cameron the salesperson at the Mission Viejo Store.
Nobody likes to buy a car or be inside a car dealership, but Brian makes your experience a great one and you don’t have to worry about everything else. So I highly recommend you to see him, and forget everything else when searching for a car.

I bought a Range Rover here and was provided with excellent customer service with our sales person, Robert Shepherd. He was polite and professional the entire time. He is a former Marine and I’m glad that Land Rover respects the dedication of our military.
The sale itself went quickly even with our trade in. We received a fair price. There was a good amount of inventory to choose from. The dealership is clean and organized. Our car is beautiful and we love it. I would recommend to anyone looking for a Range Rover or Land Rover. Five stars.

Melissa is an amazing!
She will go to batt for you.
# no one does it better-​See Melissa in sales. A++

So last week I reviewed Redondo Beach Land Rover and their crummy way of handling business …
but I’m happy to say that MV did not disappoint!
Ronnie is so great not only to have the exact car, model and color we were looking for, but also making the whole transaction painless and prompt… Thumbs up to fantastic service!!!

We worked with Ronnie Seeley for the most seamless, pleasant car buying experience we have ever had. We went through our fair share of dealerships and sales people to figure out which SUV best suited our needs. We visited about half a dozen dealerships to narrow down the exact vehicle make, model, color, and specifications/​upgrades we wanted. We encountered reps who were aggressive in making a sale to the point of not being entirely honest about the product they were selling — model is limited when indeed it was not.
Ronnie was there to help us find the Land Rover we wanted with the exact specifications we wanted. Even when the vehicle was sold to another customer prior to us coming in, he was diligent in tracking down and getting the same vehicle transferred to us in a timely manner. He was thorough, patient, and always available for us. We never felt pressured to make the sale and we have no regrets with our purchase with Land Rover Mission Viejo and Ronnie Steeley. He genuinely loves what he does and ensures that you are getting exactly what you requested in a vehicle. We know we can count on him to answer future questions and follow-​up about our vehicle.
We highly recommend Land Rover Mission Viejo and specifically working with Ronnie.