Infiniti of Mission Viejo

First off, I love my G37 convertible and second off I love your Service Department! My service writer Jerry Pagliassotti is fantastic. Over the past five years Jerry has accommodated every appointment request I’ve made. He’s been on-​time, every time and provided very clear communications as to what was wrong with my car, the process for repairing it, the timeframe it’d take and any costs I’d be responsible for. Jerry has demonstrated the utmost professionalism and well represented the Infiniti brand. Because of Jerry (and the entire Service team) I’ll be leasing my third Infiniti convertible next year.
Thanks again Jerry and Team Infiniti for restoring my faith in car dealerships.

I asked the dealership to text me after providing info on the model and features I was looking for. Internet sales manager Bill Blaha responded immediately. He answered all my questions thoroughly and was very forthright.
I scheduled an appointment with him to look at the vehicle and test drive it. Negotiations went quickly and smoothly; Bill asked me what I wanted to pay, which I wrote down on a piece of paper (so old school — love it!). I did my homework beforehand, so I countered on the MSRP and explained my reasoning. Done deal.
Since it had been about 15 years since I last purchased a car, he took me through all the steps of the process and injected his humor along the way. He made the whole experience very positive, which I attribute to several factors: 1) his upfront honesty 2) experience in auto sales 3) affable personality, and 4) kind nature. I think he really wants to make his customers happy, not just satisfied, but genuinely pleased.
The Mission Viejo dealership is very well run. The people who work there (from the front desk to the parts department) are friendly and helpful. The car is great and I look forward to driving it for the next couple of decades.

Thank you Patrick Yamada, Fleet Manager, for all of your fabulous help. I purchased a certified Infiniti back 2 years ago, I recently had a flat tire and discovered my jack tools were missing and lug nut stripped. I emailed Patrick and explained my situation about missing tools. He delivered the tool pouch and lug nut. THANK YOU THANK YOU SO MUCH PATRICK. YOU ROCK! This is not the first time he has been helpful. I will be back to Mission Viejo Infiniti.

I cant say enough good things about Jerry Pagliassotti my service consultant of 9 years and what a wonderful service center Mission Viejo Infinity is. Today I took my employers car into a ford dealership to have a service done and I was just amazed at the amount of unfriendly and unhappy people who worked there, not sure quit who to talk to when I got there at the Ford dealer so I just stood there looking around for a few min .MV Infinity you never wait a second and there is someone waiting to help and direct you what to do, and it wasnt just me there were other customers in the waiting room also talking, When I left there all I wanted to do was tell Jerry how much I appreciate him and MV service center, No comparing the service I would give Infinity a higher rating then A PLUS if there was one.

Bill Blaha in the internet department is great. Not much more you can ask for in a dealership. A beautiful car, at a good price, and no hassles. I was in and out of the dealership in an hour with a new car. I will be back.

I’ve been servicing my car for 5+ years with Jerry as my advisor. There is another Infiniti more conveniently located less than 2 miles from where I live, but the customer experience is so much better here that it makes the extra 10 mile drive to Mission Viejo worth it. Jerry has looked out for me on multiple occasions, big and small. There is a level of trust with him that I have never experienced at any other dealer or mechanic.

I take my 18 year old and ask for honesty,… Typical stereotype of car salesman closing a deal. I’m not saying it’s his fault for purchasing top powerful of a car for my son but honesty would have helped. After the fact one of managers agree that it’s not a car that suits a 18 yr old… He promising to refund some money for extended warranty to help with losses now that I’m try to sell and recoupe the least of losses. He changes his story! Liars! It is only money is what I say to myself as long as my son is safe single mom and son that got taken for dummies.

Bill Blaha, One of the best Internet sales managers i have dealt with in a long time out of all the dealerships I’ve bought cars from. I was back and forth with bill for over a month, he answered all my questions which i had a ton, and once all was settled. He sent me a few offers, we negotiated, and then he had my car ready when i got to the dealership. It was a simple process, and easy process. Bill explain everything, he showed me around the whole dealership, and even gave me some free stuff.
I leased a 2015 Q50, and i will be sure to lease/​purchase more vehicles in the future from him. He’s very upfront which i like, no gimmicks. This is my first Infiniti!
You can believe why this dealership is the best out of any, i drove all the way from san diego to pick up my car.

Jerry Pagliassotti is the best service advisor I have ever worked with in my 45 some odd years of having cars repaired. I can’t say enough good about him and his technicians.
I have purchased one car there (2004 — still running very well with almost 200,000 miles on it), and recently leased another (2015). In each case, the sales team worked hard to earn my business. Thank you.

In searching for our first luxury car, Larry Merrit at Mission Viejo Infiniti gave us the BEST service experience! There were so many things to be considered in pricing, options, new vs. pre-​owned, etc.
Larry treated us with the utmost respect, acknowledging this was a milestone purhase for us. His knowledge, experience and integrity is off the charts. This was something that was even more appreciated given the thirteen follow-​up calls we received from another salesmn at Tustin Autonation the same afternoon.
If you’re looking for a luxury car dealership with helpful, experienced friendly consultants, Larry Merrit at Mission Viejo Infiniti is your man! He’ll listen to what you’re looking for and offer options that you may or may not have considered to suit your needs and life style.
Thank you Larry!

We purchased our QX 80 from this dealership about a year ago. The salesman was extremely helpful and never made us feel pressured. He followed up with us several weeks later to ensure we were completely satisfied; we were extremely satisfied!
We generally do not use dealerships for service but decided to with the QX80 because we were treated so well there. Again, our expectations were exceeded.
We had a minor issue that was quickly resolved with a phone call to our Service Rep Tom, with the assistance of the Service Manager, Jerry. They were both outstanding and provided exceptional customer service in a situation where they could have just as easy refused service.
The amazing service we have received from everyone at Infinity of Mission Viejo is the reason we will continue driving in from Temecula.
I would highly recommend this dealership to anyone!!!

I bring in my QX56 for service here. Always honest, fast and if you schedule in advance they are willing to give you a rental. Ask for Melissa in service she is the best.

Disappointed with my experience here. E-​mailed one of the sales managers and have not heard back. Next time I will go with AutoNation in Tustin.

Love this dealership!!! We were in the market for a car and did some research online… this is where I met Kyle! He is a rockstar if you don’t want to spend a ton of time in a dealership. Kyle had us in a car, test drive, in the showroom and out the door in 2 hours… he and Tyler are a great team and we thoroughly enjoyed the experience… definitively a customer now and in the future…

I just leased a Q50 today. This dealership has excellent customer service! Purchasing or leasing can be frustrating and a long process. I have to say, this was enjoyable. Karim, my sales associate, is amazing. He wasn’t pushy at all. He made me feel comfortable and he was very patient. The entire staff was more than accommodating. Everyone was friendly. This was by far the best experience I’ve had at a dealership. I would refer, and already have, my friends and family without a doubt. I look forward to enjoying my new car and my future experience with this dealership!

If there were negative stars, that is what I would have rated this dealership. The sales guy knows little to nothing about background information on their used vehicles and will say anything to make you want to buy the car. Don’t finance with them because they are shady as heck, if you decide to buy a «certified» used car, inspect the crap out of it because they will sell you a car that has had body work done on it without disclosing it to you at all, even if you call them out on it. They claim to have a three day money back guarantee but if you take them up on the offer, they throw it in your face and say they are doing you a favor by offering that in the first place.
I like supporting family owned business but this family needs to re-​evaluate their staff, especially in management, and especially someone by the name of Chad. That guy is so rude, lack any professionalism, and does not value any potential customers. Because I was in an unfortunate situation I had to interact with Chad, and for that, I will never purchase a vehicle from this dealership, EVER, let alone recommend it to anyone.
I have never had such a hard time getting a dealership to take my money and give me a car. They promised to have the car ready on a specific day and when that day came, the car was never delivered.
I guess I need to clarify the big issue with this dealership — honesty is not a word in their dictionary. If a bumper of a one year old car had a «scratch» on it which required it to be completely repainted, isn’t that something you would disclose to the buyer, especially if is was not on the carfax report? And if they buyer is questioning why the bumper was repainted, how about telling the truth instead of arguing with the buyer that it was not? And only acknowledging it when the poor workmanship was pointed out. Also, if the car was a service loaner then say it was a service loaner car, not a «demo» car. If you tell the buyer the car will be ready in Monday, shouldn’t it be ready on Monday?

«FAMILY OWNED» was what Chad told me. They can’t negotiate the pricing but will deliver awesome customer service. I went in bought a used car. When they finished getting the car ready and I was literally going to drive away I noticed right away I was missing my driver car mat. I quickly told let the car salesman Josh that it was missing. He went and grabbed a dirty beat up up mat that wasn’t for my car model but «promised» me a new one in no more then a couple months. I’m sitting here now several emails, several phone calls to Josh the salesman and Chad the manager who was coaching him thorough out the transaction 6 months later with no call backs and empty promises. I thought this was going to be a great new relationship for future car purchases but just turned out to be the same old car dealership treatment.

Bill Blaha, the Internet Sales Manger was awesome… In my opinion he went above and beyond. Yesterday I took possession of my Q50Sport it’s my 6 Infiniti, my previous 5 were bought and/​or leased through Tustin Infiniti.
Before I submitted this review, I read several reviews, good and not so good reviews on Infiniti Mission Viejo. I had a lot of love for Unilocal before, now not so much anymore… I now take everything I read with a grain of salt. I have found we all have different wants and needs, and being that I am in the service industry as well, I know you cannot always satisfy everyone.
My point is, go and make your own opinion on whomever you choose to work with.
I can tell you, that I gave Bill Blaha very specific search criteria. I asked him for this, and I want that and this and that… He delivered exactly all my wants and needs. Super responsive via text or phone calls. Just a real cool down to earth human being… I have been working with Bill for several months now, I wasn’t ready to take the car until yesterday, and he was always there when I needed questions answered… I am so happy he took me away from Tustin Infiniti… Thanks for hooking my up Bill…
Oh and by the way, I believe there office is really nice, clean and modern.

The dealership is overall, good, clean and does what I need done on my vehicle.
Wendy, in customer service, needs some customer service training. You know how people mess up and then don’t apologize «on behalf of the company». Sheesh, some people should not be a CSR. You’re not saying that you actually caused the problem and it’s no skin off your back to say «Sorry».

I leased a Q50 from Infiniti of Mission Viejo this week! It’s fun to drive and has a lot of POWER!
About a week ago I attended a YEE ( Unilocal Elite Event) at Infiniti of Mission Viejo. They had some specials going on for attendees to the event. A Q40 for $ 999 down, 24 month lease, and $ 199 a month. There was a Q50 for $ 999 down, 39 month lease and $ 269 a month. I wasn’t even looking to get car nor did I know what a Q40 was nor a Q50. So after the event I decided to do some research online and looked up the vehicles, and they both seemed pretty impressive. The styling on the Q50 was a bit better/​newer than the Q40. Apparently the Q40 is the G37 model, after Infiniti decided to renumber models. I then came in on the weekend and met with Josh and test drove the Q40, Q50, and the QX80 (large SUV). All of them are great vehicles. I have been driving an SUV for 10 years from a competitor and have had no issues or problems with it and wanted to replace it in the near future as I wanted to get something newer and different. Unfortunately I haven’t been too impressed with any of the SUVs out there. Either the styling hasn’t changed in 7 or 8 years, they are too expensive, the fuel mileage is poor, or some combination of all of these reasons. Out of all the large SUVs out there, I liked the QX80 the best. I’m just concerned about the gas mileage and want to see how the market reacts in the next 2 or 3 years before making the plunge and changing my SUV. While a minivan might be more practical and economical, I’m no soccer mom, LOL! I’m a dude that loves to have a cool ride.
So in the mean time, I figured I could keep my older SUV and get a nice luxurious sporty sedan. It has better gas mileage and is fun to drive. Although the Q40 is an incredible deal, I opted with the Q50, just because it had better styling and some newer technology features. Overall I am pleased with my lease. Everything went smooth transaction wise except that there was a $ 700 charge for a lease acquisition fee. It made the deal a little less sweet and I wish the dealership had disclosed that in the pricing on their flyer and on the whiteboard at the event.
Still I am thrilled that I got a good deal, courtesy of being at the YEE! However, the deal is not limited to elite members. Anyone can get the deal. Although I live in the area, I hadn’t seen any advertisements from this dealership, so it surprised me they had deals. In the past, when I purchase or lease a car, I usually only go to large dealerships as they have a lot of vehicles in stock and need to move things out as fast as possible. So they are willing to negotiate more. But from now on I intend to expand my horizons and consider not just large dealerships.
I will definitely look to Infiniti of Mission Viejo the next time I need to lease/​purchase a vehicle.