Audi Mission Viejo

I purchased my new Audi at Mission Viejo Audi and I absolutely love everyone I’ve met there. The service department is wonderful as well.

I had the pleasure of working with Nic Costa and Wow what a great experience compared to the other dealerships I had been to prior. Nic was so helpful, not pushy, very knowledgeable and most importantly easy to deal with! Everyone in the dealership was very accommodating and had a smile on their face, which was awesome! I would buy another vehicle from Audi MV in a heartbeat!

I didn’t even buy a car from Audi Mission Viejo, but that didn’t stop them from giving me stellar customer service. I called a couple of weeks ago about a used vehicle but it had already been sold. Heather said she would keep an eye out for me, but I honestly wasn’t expecting to ever hear from her again. Today she called to check in with me to see how my search was going and I was floored! Kudos kudos, Heather! Thank you so much!

You want the best deal? You want the friendliest and most professional people around to help you with your car buying experience? Then this is the place for you. They treated me like I was family. I drove down from Clovis, CA to check out a car I like. I had been in contact with Karim. This guy was awesome, made the car buying experience easy and effortless. By far one of my best car buying experiences to date. They have a customer for life. I will easily make that drive again for my next Audi purchase. Thank you all at Audi Mission Viejo!

first service: didn’t fix issue with front windows squeaking
second service: bent my front licence plate and ruined the navigation software.
… Needless to say i’ll be going elsewhere.

First time writing a review on a car dealer. In general, it’s car salesman making a living. I get it. BUT… the car I was looking at had head light issues. No biggie. I simply asked that before I put my signature on the dotted line to simply make sure there are no issues. Not everything in life is perfect so I was patient. After almost 48 hours later the problem is NOT resolved and they’re trying to con me into signing the purchase agreement before the lights are fixed. To make matters worse, they insult my intelligence saying for this particular model the lights are suppose to be dim. Uh… barely 10 fight of lighting of headlight? 1. As other comments have been stated, «RUN and don’t STOP here.» 2. Your safety is NOT their concern. If you buy from here and regret it later you deserve every bit of misery. You’ve been warned.

If your looking to buy a car from this place RUN and don’t STOP here. Some of the sales staff tell you anything to make a deal most of which is not correct. Go to Keyes Audi in Los Angeles and ask for Blake!
This is the worst dealership in my opinion to get a car from.

Audi Mission Viejo has very friendly and helpful staff. Nick Cota, in particular, went out of his way to help we find the exact car I am looking for. I Highly recommend this dealership

I first came across Audi Mission Viejo thanks to their YouTube videos when I was searching information for the (then newly released) 2015 Audi A3 sedan, introducing and reviewing the car. Impressed with the amount of attention to detail, professionalism, and thoroughness that was put into the video; I kept in mind that this dealership would be on my list of dealers to check out when I was in the market for the A3.
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My overall experience at Audi Mission Viejo was excellent. From the initial online inquiry to after-​sales follow-​up, Audi Mission Viejo took my business seriously and made a sincere effort to work with me, especially when I was going into the process alone (i.e. without parents’ help, a boyfriend, etc.)
My primary point of contact was Adam Berg, but as he was tied up assisting other clients the day of my initial appointment, Jameil Janbolat showed me the vehicle I was interested in (2016 A3 1.8T Premium.) During the test drive, he filled me in on the features of the car and the leasing process. The first impression of both car and dealer was pleasant, but I still wanted to take some time to sleep on the matter and promised to follow up at a later time when I was sure I wanted to move forward. Over the next few weeks, Jameil had diligently followed up with me via phone to check in with me. After reviewing their online inventory of the 2016 A3s and finding one with the options and color I liked, I scheduled an appointment with Adam. He had the vehicle ready for me to test drive upon arrival and didn’t rush me as I familiarized myself with the cabin features. When we were ready to talk numbers, the process was less stressful than I had imagined as communication was easy. I felt that he genuinely had my best interests in mind. Since that appointment was late in the day and the dealership was about to close for the night, we agreed that it would be best to schedule a future appointment to finalize everything.
Later that week, the final appointment was set up for all the paperwork to be finalized and the car to be delivered. Even though both Adam and Jameil were swamped that day since it was a Sunday, they had the car available for me to take a second look along with the credit application ready to go. Adam also informed me that he included AudiCare in my contract, which is very thoughtful (and practical) of him. I cross-​checked the numbers and was forwarded to the finance department.
I didn’t particularly like the finance manager (also named Adam; I can’t recall his surname) as he digressed one too many times, telling random stories and making comments that I felt were unnecessary to move the matter along. Once all that needed to be signed was signed, Adam B. already had my new A3 detailed awaiting delivery and presented me with my new keys! After a thorough final walk-​through on the features of my new car and a quick Bluetooth pairing setup, I was ready to drive off in my handsome new car.
While it gets busy here and sometimes a little hard to reach the particular salesperson you’re working with, I’ve always received prompt follow-​up. When they first said that they would take care of me, I felt a little dubious as many people claim to do so but almost always fall short of it. That wasn’t the case here as both Adam and Jameil came through with their promise and I am a happy camper! If honest and personable car salesmen actually exist, they’re here at Audi MV and I’d recommend this dealership without hesitation.

I don’t write reviews often but had too after having the absolute worst service I received in my entire life. Not going to name the salesman because if it was by business I would fire this person immediately.
I came in today with my two kids wanting to see the new 2017 Q7 for my family, I bought my 2012 A6 prestige here and had a good experience so came back to this unfortunate event.
Walked into the store to find one younger man talking to a secretary, an older salesman sitting on his phone. The younger man asked if I had been helped and I replied no, but that I am interested in the Q7 and had been called to come look at one that matched the specs I wanted. The younger man asked the older salesman if he could take care of me because he had a client. This is where it becomes interesting, the older salesman looked me up and down and didn’t say a word, and then pulled his phone back up without even acknowledging me. I stood there for a second and said, really? And the coward didn’t even look up.
Luckily one brand new salesman came and tried to make amends but the damage was pretty much done, hard to ignore that type of treatment.
I guess me having two kids by myself sent the wrong message. I’ll manage to drive to another dealership. I hope other have better luck there than I did.

Bought a used card from this dealership last night. It was the best experience I have ever had at a dealership in my life. Even though we weren’t even buying an Audi, George treated with so much respect and courtesy. I would definitely recommend this dealership to anyone!!!

Good deal. Took some time but I was patient and it paid off. Stick to your price and they will work with you.

I wish if Unilocal would give a zero star I would Audi MV.
On October 28, 2015, our sales person Heather was assigned to call center. Audi MV assigned us with Michael Hale. After meeting him, I just knew we were not going to make a deal with him. From the get go he say it will be impossible to make a deal based on what we talked about. He was rude and prejudice.
He is very unprofessional and not willing to work with us. I mentioned to him about the internet pricing as well as fleet discount. He was just giving excuses and nothing else.
He said you cannot compare Infiniti with Audi. We compare A4 with C-​Class, and BMW 3 Series. So I showed him the deal for BMW 3 Series and he said they may have incentive and we don’t
Michael Hale just want to let you know. We got the deal we were looking for. We have our Audi A4.
I will never shop at Audi MV as long as I live in OC.

I was referred to Audi Mission Viejo and I can honestly say I had the best experience leasing my car through them. Luke and Chris were friendly, knowledgeable and very attentive to every one of my needs. I got the exact car that I was looking for with zero stress. I highly recommend this dealership to anyone looking for a stress free, professional Audi buying experience.

Who says there are no more car salesmen with excellent product knowledge and longevity in the industry?
At this dealer there is at least one and experience and longevity=sales.
After much internet research and a multi-​weekend exhaustive search, helping a Beverly Hills Socialite to find just the right car that included test drives at Mercedes, BMW, Lexus, Infinity, Subaru, Honda, Acura, and Audi we finally met a saleman that knew his stuff, knew the auto industry, and knew how to direct the customer to the right car.
Before stepping foot in this dealership we were discouraged – the auto industry is producing expensive but disappointing products – they are not in touch with their consumers. (We were even at another Audi dealership the prior weeks where the boy salesman was nice, but he could not answer our questions about his cars if his life depended on it – kept on referring us to the «brochure.» That Audi salesman (and his manager that greeted us) did not even know about an Audi model that was right for her.) Had we not come to Audi Mission Viejo, we would have missed it and probably never known about it.
Just a very good shopping experience here – the salesman here directed her to the proper vehicle and made the sale. Had we had not come to this dealership, she may still have been floating in oblivion on what manufacture and car to choose.
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Just an FYI on expensive luxury cars: Can you believe that not every manufacture putting out a car over 40K gives the front passenger a lumbar adjustment? For example: Lexus NX is over 40K and has one of the most uncomfortable passenger seats as a result. Can you believe that Acura RDX at over 40K does not come with a spare tire standard anymore? It’s a $ 500! option if you want it – otherwise you get a pump and can of sealant. Total BS.
Audi: Full Spare and Full electronic seat controls including lumbar for passenger and driver. They are thinking because the driver/​owner is sometimes a passenger. Lexus tries to save a few $$ and leaves it out. Sometimes you are traveling between San Fran and LA and get a flat – a 50 mile max run-​flat will strand you and so will a can of sealant. Have car manufacturers lost their minds?
Many other luxury manufactures do not give the passenger a lumbar adjustment on their electric seats on cars over 40K – only the driver has one. Why not the passenger? Ridiculous.

Great Experience buying the car with sales guy Oscar, awesome guy, but is been 2 weeks since I got my brand new Audi Q7 2015 and already have problems with it. I took my car to the dealer and the guy in the service department was totally rude, GREG IS HIS NAME. He told me wont check my car, go and see ur sells person. WOW! Cant belive it! The sells guy Oscar wasnt there, so now I have to wait until he is there.

My husband and I just bought 2 new cars here with Jameil and we couldn’t be happier with how the entire process went. Jameil is awesome. If you’re in the market for an Audi, he’s the guy you want to work with. He stuck with us for over a month and helped find the deals we needed to fit our budget and got us the cars we wanted. A million thanks to Jameil and the rest of the crew at Audi MV (who I actually never even met because Jameil took care of everything because he’s just awesome like that)!!
I’ve used their service department in the past for our old Q5 and they always took care of us. Even though we bought that one at a different dealer, we went to Audi MV because their service department was way better.

I bought a used car from this dealership today. Adam showed me the car and guided me through the test drive. He was very helpful.
When it came time to talk about price, it was very simple as they had a no haggle price already set. I had seen the price online and thought it was a good deal, but I was worried they might try to add bogus fees to bump up the price. Fortunately, this place does not do that. They honored the price that was listed online and after doing the paperwork I drove off in my new (used) car.
Overall it was a great experience. I wouldn’t hesitate to recommend this dealership to anyone. One more thing, they sent me off with a full tank of gas. Who does that?! Thanks guys, I appreciate the great service.

I have been a VW driver for almost my entire adult life. I’ve purchased 3 VWs from Commonwealth in Santa Ana. I was in a terrible accident in our CC, and that car saved my life, so I decided to stay in the VW family. Don’t get me wrong, I loved my Jetta TDI. It’s a little workhorse. I optioned it exactly as I wanted it, and it has been good to me. I was perfectly happy to drive the Jetta into the sunset, until I got it stuck in my head that a Jetta is a teenage girl’s car. I have no idea where that little seed came from, but every time I saw another Jetta on the road, it had a little girl behind the wheel. I would have stayed in my teenage girl car if I hadn’t spotted an A3 TDI on the road. It was time for a grown-​up car.
I decided to check out Audi MV, because my mother in law just purchased a car from this dealership, and she had a good experience… that being said, she is not a bargain shopper, and I’m pretty sure there was no haggling involved since her car was ordered from the Audi mothership, or wherever a shiny new Audi comes from…
My husband emailed the sales manager that my MIL had worked with, asking some questions about financing, trading in my Jetta, etc. Nothing… we heard nothing for over a week. Although this lack of communication gave me some reservations (maybe he was on vacation), I decided to stop by the dealership on my day off to look at the A3 up close. I was not interested in a test drive, and made that very clear up front. I was also informed that the sales manager we attempted to contact had been working all week (and I guess just ignored our email), and I happened to stop in on his only day off.
The salesman that approached me was initially very aggressive, and in my personal space, which was a huge turn off. When he walked away for a moment, I asked the receptionist if she could pair me up with a less aggressive salesman. She just looked at me, like the lights were totally out inside of her head, and let the same salesman come back over to me without any intervention whatsoever. Seriously? I felt like a steak being thrown into a lion’s cage… not a sales tactic that has ever worked with me. I’m leaving his name out, because this man makes his money by selling cars, and maybe some people like to feel like a piece of meat thrown to wild animals.
I looked in a few cars, and my salesman kept telling me what an advantage a TDI was, although I had reminded him numerous times that I currently drive a TDI and am familiar with the savings in fuel. He then tried to talk me into an A4 (which does not come as a TDI), after I had made it quite clear that I was specifically looking for a TDI.
I had them run some numbers, so that I had a point of reference, and they missed some of the promotional discounts the first time around. I left, thinking I would return that Saturday for a test drive, feeling like maybe an Audi wasn’t in the cards for me (between the price and the overall sales experience). The hubs and I both got really sick the weekend I was going to go for a test drive, and then went on vacation the following week. I thought I had talked myself out of an Audi…
Two days ago, I went to check out Commonwealth Audi, to test drive a car. The salesman was so nice, and unassuming, and really listened to what my needs were. I spend a lot of time in my car, and he told me that the black car (super loaded with options) was a bad idea because I would roast in the summer. I didn’t feel like he was slobbering all over me to sell whatever car he could. Lucky for me, they had a light silver one with the same options. I ended up purchasing a car from Commonwealth after my test drive (which is my early birthday present to myself). The car I purchased has more options than the Audi MV car I was pricing (premium plus, sport package, doo dads, bells, whistles, etc), and the payments are way lower than Audi MV quoted me (nav was the only upgrade in that car).
Do yourself a favor and shop around. This is my 4^th car purchase with Commonwealth. I should have just gone there in the first place.

I just bought my 3^rd car from Audi Mission Viejo over the last 4 years. This time, I picked up a CPO S4 and am absolutely loving the car! The people at Audi Mission Viejo are great to deal with. Over the years, I’ve dealt with different Service Techs, Sales Reps, and Finance Managers. I’ve never had a bad experience. I bought the S4 from Jameil Janbolat. I met him during previous visits. He’s an absolute car enthusiast. It was a pleasure talking shop and what mods to do to reach the S4’s true potential. He made the purchase a no brainier! I bought the car within 5 minutes of seeing it! I was originally looking at the S3!
I will definitely be back to get my wife the Q3 and myself the R8! See you guys soon!