Petco

A good selection of products but everything is way overpriced. You can get things like litter, pet shampoo, pill pockets and many other things cheaper at PetSmart for identical items. I like that there is a decent selection of premium pet foods here and the store has a relatively generous exchange policy. The store has a «Whole Foods» for pets feel to it and the prices reflect it. Considering it’s just as easy to get a much wider selection of premium pet food at small local pet shops, I have no particular need to come in here anymore.

I come here literally all the time for vaccinations and nail trims for my 2 labs. Today will be the last after one of your employees with the worst attitude and smirk in the world came up to us for no reason at all telling us what to do with our dog. Corporate handled the situation well but you shouldn’t have employees with awful attitudes bringing down the image of your store.
I’ll be moving on to a different location after this experience, even though every other employee there is great.

Resident of Slavery H. called the employees at the Trabuco Hills Petco Animal Nazi’s and takes their job too seriously. I know it was a tongue in cheek review however; I have a couple things to add to this assessment.
First, I don’t want to buy an animal or food from a place that doesn’t take it seriously. I want to make sure I’m getting a fish, and Guinea Pigs, that have been taken care of properly and are not disease ridden.
Secondly, I’m glad he/​she misspelled ‘Nazi’s’. That shows unfamiliarity with the organization which is a good thing.
Lastly, I’ve found the employees and honest, knowledgeable and tell me about specials when available. I’m there a lot and they recognize my dogs and remember what kind of food and treats they eat. That is the kind of customer service you don’t get very often, especially from a big corporation.

My mother and I came in here in search for healthier grain free dog food and toothpaste. Our dogs are very picky so we’ve had a very difficult time trying to get the right feeding for them etc… Danielle helped us and wow! She was so educated and honest I will definitely be going back, I now feel so confident in making a better life for my dogs ! Thank you so much Danielle ! You have a calling for animals ! As well as everyone that helped us was very personable and friendly! Thank u!

Bought a light bulb for my 125 gallon aquarium. Paid cash and like an idiot lost the receipt. Returned it the next day. Met with resistance at the cashier. Manager lady barged in and found the transaction on their computer and promptly refunded my money. Very cool, no gimmicks no baloney, only top shelf customer care. Thank you Petco and Petco manager chick.

Routinely out of what I need. Management is not customer friendly or focused. Their process’ make it very difficult for customers. Had more than one dissatisfying experience at this store. Highly encourage all to shop across the street at the local pet food store, Pet Stop Warehouse… way more friendly and will do anything for their customers.

The gals in their grooming department are so wonderful! My dog got a bath, extra brushing, and a nail trim with buffing — she came back smelling SO good, and her nails were short and smooth… and they did a great job with de-​shedding her that she didn’t shed for a good while. And they even put a cute pink bandana around her neck when she was done. Good stuff!

This review is for Danielle H. in the grooming department!!! She is AMAZING and hands down the sweetest person in every sense of the word! Her passion for animals is transparent and she provides the best customer service I have ever experienced. My maltese «pitbull» ADORES her and refers to her as Auntie Danielle! He does not trust anyone with shears or a comb unless it’s Danielle! 100% recommend! Trust me, I’m totally the first to complain about wretched service!

Danielle in grooming is the best thing to happen to this place. She is my go to groomer. We drive all the way down from Anaheim. My girls love her and she treats them so well. Even when ella gets a little rambunctious. Poodles what are you going to do… They come out absolutely gleaming. Perfect…

Many employees here lack major passion.
GROOMING:
(I’ve had my dog groomed here many times)
— They put my dog in a crate with his leash. What do dogs do when they’re waiting for hours? Chew on things! So my fiancé had to buy a leash because the lack of common sense the employees had.
— They didn’t immediately call us after he was done. So he pooped in his crate and got all messy. I guess that was their karma for not being on top of things because they had to rebathe him! :D good boy! Now they know to call me immediately when he’s done instead of keeping him there for an unnecessary amount of time.
— Every time I come, they’re behind so my dog «will be ready in about 3 – 4 hours» for ONE dog? What’s the point of an appointment?
— The first time we came, we were charged over $ 60 for a 13lb dog to be bathed and have a trim. The following time, someone else assisted us and informed us that the previous person had listed my 13lb dog as a large dog resulting in an overcharge. They didn’t say sorry or offered anything to compensate for their mistake. Now when I bring him it’s about $ 38.
— Danielle and Tiffany in the grooming salon are the only decent employees at this location. Everyone else I’ve encountered has been extremely rude!
FISH:
— The times I’ve bought fish, the people drag their feet on her way there making it obvious that they doesn’t wanna help people buying fish because obviously it’s hell catching them.
I bought 5 of the same fish for my new fish tank. Had to return one because it died. The woman «helping» me made it seem like it died because of me. «Just make sure your replacement fish stays alive» The other 4 survived just fine, except that one. And it was the smallest one. But yeah it was definitely my fault. *sarcasm*
Most of the employees are clueless and definitely need better training. I wouldn’t come if it wasn’t half a block away and if they didn’t have a good rewards system. Every $ 100 you spend, you get $ 10 in rewards! Other than that, the employees are usually terrible

KJ was so helpful with my boys finding and goosing their new fish family. Thank you KJ!

Every time I’ve brought my puppy in for grooming they’ve always been welcoming. It’s nice to be greeted by name when I come in to buy my pup’s essentials.
I was so glad when they opened this location so I didn’t have to keep driving to Petco that was farther away. It’s in a retail space which makes it easier to run errands to other places in the center.
Four stars for consistently good service, a clean store, and the location.

I had my dog groomed there last week. They clipped his nails on 3 of his 4 paws. Not sure if they forgot about the other one. But it was strange. Everything else was good as far as grooming goes.

Petco is a large chain pet store that carries a variety of pet food and pet supplies for small animals including dogs, cats, rabbits and birds as well as some exotics such as turtles, lizards and snakes. Grooming and dog training services are also available.
This is a clean, nicely organized store conveniently located off of Santa Margarita Parkway in the same shopping center as Party City and Pizza Hut. My family and I recently wandered through the store while waiting for our pizza to be made from Pizza Hut. We checked out their variety of pet foods and aquarium fish for sale. We were grateful to see that they carried both of our pet’s Hill’s Science Diet foods, but seemed to be a bit on the pricey side in comparison to our local pet store and Pet Smart. Otherwise they are a good back-​up if our local pet stores and Veterinarians are out of the food.
#30 /​100
Unilocal 100 Review Challenge 2014

I figured out the skin condition was scabbing probably from combing too hard. The scabs grew out with their fur. Will never go back.