Empire Pets

I can’t believe I’ve lived right around the corner from Empire Grooming Boutique for years and just not taken my four legged kids here. I was sitting at home with a gross Golden Pyrenees and a stinky Siberian mix. So many dirty dogs and so little time. I checked into the grooming place I had seen down the street. Thankfully, they were able to get both my babies in promptly. They are now clean, brushed and funk free. The kids seemed happy when I picked them up, but not a ‘get me the h— out of here’ happy, just a regular old happy, so I think they were treated well. I’ll definitely keep going here for muddy paw maintenance.

We’ve been taking our two schnoodles to Terry and her team for just about 9 years and have been very happy with the care and service. A couple years ago there was some turnover but things are stable and the team there is doing a great job. They keep a record of how they are to be groomed for summer and winter and have patiently worked with the dogs when one was fainting and the other can be a little grumpy. Going there is like going to family. And I love how much they give back to the rescue community through grooming.
They are a drop off/​pick up groomer but if your day is flexible, they needn’t stay all day. I’ve been able to pick up as early as 12:30 pm.

This is the 4^th groomer I have used in Kansas City, and I do believe these guys are the outfit I’ll stick with. We adopted a malti-​poo a few months back. At the time we acquired this dog, he looked like an oversized albino rat with a mohawk. A troglodyte in the worst way. We have been letting his hair grow out until finally it was ratty enough that he was ready for a grooming.
We dropped the dog off at 7:30AM. They did a quick on the spot consultation to establish how the dog was to be groomed. I explained that we wanted his coat to grow out and to just trim enough to even it all out and kill the mohawk… nails, ears, beard, anal gland expression, etc.
At 12:30PM we picked up a handsome young devil. He’s not even a smidge of a resemblance to the albino rat we adopted. He’s a lady killer… a stud muffin… the bees knees… a player… a baller… a shot caller. Dude is a straight up pimp, yo!
For real, the quality of service and workmanship we received was off the charts. We asked for a show cut, and they delivered! Our dog looked amazingly picture perfect when we picked him up.
The best part is that the rates are reasonable. $ 40 + tax. Empire Pets is a win all the way around. We are raving fans after just one visit, and we highly recommend getting your beloved companions groomed here!

I’m so disappointed that I have to write this review! I have been getting my dog groomed here for years but today I will be finding somewhere else to go. I scheduled this grooming appointment four days prior. I brought my dog in by 8am. Because my schedule is flexible I am able to be called at any time to pick him up and am usually called by 2pm. Today at 3:15 I called to see when he’d be ready. The girl who answered said «oh he’s next we were swamped today». I continued working and arrived in Merriam at 4:30pm. When I said I wanted to pay and find out how much longer it would be she said «can you give me 30mins?» I asked if he’d even been seen and she said he’s been bathed but not groomed yet… keep in mind this was an hour after she’d told me he via telephone was next! I was going to say «nevermind» and take him but he needed groomed badly! So not only has this disrupted my schedule but my dog has been in a cage for 8 HOURS – and he’s not a kenneled dog! I really hate writing this review but when I walked into the shop today it was chaotic, people were having conversations instead of grooming dogs and everyone else was leaving with their pets but mine happened to be last??? I overhead one person say they’d had a lot of last minute appointments – I scheduled mine four days ago. My suggestion would be don’t overbook but if you must… contact owners and let them decide if they want to leave their dog for what’s now going on 9 hours. Now the cherry on top is that while I waited it took the girl 20 mins to chop an uneven cut! I’m wondering what I paid for? 20 min rushed cut? 8 hrs of kenneling? Ugh! The only reason I’m not giving a 1 star is because I’ve had great experiences here before but one negative experience wipes out the rest when it comes to my pup!

My rescue dog HATES nail trims. I had tried but it always ended up with me clipping one nail then chasing him around the apartment trying to get another one. The people here are so friendly, always remember my dog by name, and do a great job calming him down so he can get all his nails clipped. No appointment needed, $ 10, can’t beat the convenience.

I am impressed with this company. I have a yorkie who can be too playful (1 year), so I always worry about him being too jumpy. When I went to pick him up, he was excited and looked great. They asked me if I had any thoughts or wanted anything corrected while I was there.
I was also in need of a collar, in which they blindly helped me size and pick out. I got home and it was just a little bit too small. I had no problems exchanging it what so ever. They were very helpful again. I like their scheduling recommendations as well. I just automatically schedule for maintenance every 3 weeks. There is no waiting!
One suggestion I would make is if they took the dogs for a bathroom break. Especially if they are there all day. I know they are busy and it can be slightly risky, but I feel bad that my little dog has to go sooo bad when I pick him up.
Overall, they are very welcoming and professional! I would recommend giving them a try.

I just adopted a senior dog from Unleashed and the staff there recommended Empire when I mentioned I wanted to get him cut down for the summer.
The staff at Empire was very welcoming and friendly when I dropped Bugsy off in the morning and kept him all day while I was at work. They were very eager for any thoughts I had, good or bad on his cut and showed me the very meticulous notes they put in his file.
The price was very reasonable ($ 40 for my raccoon-​looking Pomeranian mix) and with the exception of a few small details that I wasn’t specific about, Bugsy’s cut was exactly what I had asked for.
Pretty nifty feature is it’s noted on the door that they take walk ins for nail trims! Otherwise make an appointment, drop off at 7:30/8a and pick up before 6pm.
The only reason I’m not giving 5 full stars is that they didn’t let him out to relieve himself during the day. (Only basing this off of how badly he had to go after I picked him up)
Over all a great job, friendly and helpful staff, and they boarded him for the day so I didn’t have to leave work!
Will absolutely be returning when it’s time for his next cut!

I created an account just to write this review, because the experience was so bad. I brought my four year old (formerly beautiful!) rough coat collie, Fox, here, only after not being able to make an appointment until the middle of July with our regular groomer.
There were two big red flags I should have paid attention to: 1, that I could make an appointment with less than a week’s notice; and 2, all the pictures on their website were of the various types of little dogs that people like to dress up in frilly pink outfits. There were of course no collie examples, and not even Shelties, either.
Both when I spoke to someone on the phone, and when I dropped Fox off, I clearly explained what we wanted to have done. When I dropped him off, I also showed them a picture of what Fox looked like after his last grooming appointment, for reference. I asked them to give him a shampoo and trim, paying special attention to his back side and rear end area, ears, ruff around his neck, and the feathers on his legs, as those areas are most prone to matting. Prior to the appointment, I had been brushing him regularly once a day for about two weeks. He did not have any mats or other difficult areas, just very much in need of some trimming and shaping up.
Another request I made that was very important was to give them my mom’s phone number in case of any questions, as I would not have my phone available to me again until the end of the day. I said they could feel free to call and leave a message, as long as they knew I would not be able to be in contact with them until after 4:00 p.m. If they had any questions whatsoever, they were to call my mom to get the answers.
First of all, someone called me at about 1 p.m. that day, and left a message asking what I wanted done with Fox’s belly area, as «he was not liking her down there.» No one ever called my mom to ask anything, only to pick him up at the end of the day.
I got a bad feeling as I went over to my mom’s to collect my dog back. I did not even recognize him at first. He was completely shaved down with only about ¼ inch of undercoat left. He looked like a ridiculous imitation of a lion, with only slightly longer fur around his neck and on his tail. His belly area was raw and pink. No wonder he didn’t want her shaving him bare!
Come to find out, my mom too horrified when she picked Fox up to do anything more than pay the $ 86 bill plus tip and leave with my dejected dog. He knows when he doesn’t look his best. Usually when he comes home from the groomer’s, he prances and dances around. Not this time.
I will never use their services again and have been telling everyone that meets Fox while we’re out that Empire Pets was the one that butchered his once beautiful, long coat. The lady at the front asked me when I dropped him off, «So, how much time do you want to spend grooming him?» I should have said our current regimen of brushing 10 – 15 minutes every day or every other day was just perfect; lady, that’s what you sign up for when you get a collie.
This grooming «job,» however, is NOT what I signed up for.

Took my Dog here for a haircut. Excellent groomers. Free nail clippings with each haircut. And it’s $ 5 if you just need the toes done. This was my first visit but I’ll be bringing my dog back.

Wow, friendly, considerate, and talented! All in one groomer! We’ve gone there twice now with our little Yorkie and he always comes home in his usual happy mood, not terrified or skiddish. They have done a great job both times trimming where it needs it, and leaving the length alone! And this time he came home smelling like coconuts! Yum, I couldn’t call him my little stinker anymore!

Recently, I was told by my vet to change dog foods based on the fact that my Golden has a yeast infection in each ear (I know you all wanted to hear that). Anyway, I don’t have a lot of time during the day, so I found Empire Pets close to my work and stopped in over lunch.
The guy that helped me there was very friendly and went over each type of food they offer and asked what I was seeking and why. He didn’t recommend the most expensive product, but rather the one that he thought would work best and was also affordable. He even gave me a handful of samples of other foods that would work for my dog in case I got home and he didn’t like the food I bought.
Overall, great local place with a knowledgeable, friendly staff. I will be buying my dog’s food here from now on!

My Zoe goes for her «day of beauty» every two months or so depending on the weather.
The two women I have the most contact with are super nice. When Zoe was diagnosed with her creaky hip they recommended a shampoo and conditioner made specifically for arthritis. I really think it works. She is perkier for a few days after her appointment. Her haircut looks good too. She comes home with a jaunty bandanna and looking like a new girl.
I like to support local businesses and Empire Pets is one of them. They are good people and care about your pet.