Johnson County Department of Motor Vehicles

I never thought I would be writing a positive review about the DMV, but JoCo has it going on when it comes to renewing your tags. If you can’t mail your stuff in no worries, the JoCo DMV has you covered. Gone are the days of waiting in line for hours and feeling what seems like years of your life being sucked away by the DMV.
Instead check in online and you will get a text about 20 min before your number is ready to be served. Walk in, wait maybe 3 or 4 minutes, pay your taxes and you’re in and out. It’s almost funny to watch all the people waiting in there that aren’t aware of this glorious system. Free WiFi as well.

This is crazy that I am giving the DMV both a review and a ⁵⁄₅ review! Kind of a double whammy. This location is fantastic! Friendly staff and if you understand how to use a computer, you can get on this thing ppl refer to as «the net» and go to the KS DMV page & you will see a phone number to text that will put you in line and keep you updated! Even allowing you to text back if you are running late. With a simple text like: «M-​15 or M-​10». This would mean you need 15 more minutes or 10 more minutes! You can do this for any rational interval of time. I assume they do not respond to «M-​240». I need four more hours, nope, wait until you are twenty minutes away to start that. Good luck on your tests/​pictures/​and organ donations! Go Kansas DMV! A government facility Unilocaling elitists can count on! Kidding, don’t even need a Unilocal account to go to the DMV; if this is a new concept to you, er… um. I might just walk.:-)

Love then online wait system. Checked in online and received updates. Did not have to wait for more than 10 minutes. Friendly service too!

I called ahead to their automated phone system to «check in» for the wait in line. Their automated system sends periodic text updates to what your estimated wait in line is, so you can gauge your drive time and have a minimal wait. This process worked completely flawlessly for me.
I ordered a vanity plate for my new car, paid all my fees, and was in and out lickety split. This is a wonderful improvement to the usual grueling time eater of dealing with government agencies. I highly recommend using the automated system and spending less time in line and more time tending to other things going on in your life.

I had expired tags for two months. (I forgot about it). During my rushing around getting my documents together, I called to get in line via telephone and it was only a 20 minute wait time. I actually add more time because I couldn’t get there quick enough. So I get there and and was called to the counter in five minutes. The lady that waited on me was as nice as can be. And the remodel job looked very nice. So for my visit I give 5 stars.

I had to change my name and address on my license after a divorce. Used the online check in center 1^st at Olathe (4 hour wait!) and then in mission 1 and ½ hours Yeehaw! ran some other errands always doing my update about 40 minutes before I was set to be called I decided to check one more time and head there to my shock my wait had been pushed back by 2 hours! (Say What???) so I went in asked the lady about it– she looked didn’t find my phone number asked to see my phone– told me I was checked in at Olathe and I said I did mission too see? I’ve left the Olathe line. She then said that must be the problem when you left the Olathe line you left ours too. Bummer summer I didn’t’ know that! However this nice lady put me back in line at the 40 min place! She totally didn’t have to do that and I really appreciated it.
The lady who helped me change everything was nice and helpful– she went ahead a did a 6 year renewal (I mean I paid for it of course) on my license so I didn’t have to come BACK in May when my old one expired and it was super fast. I check in at olathe at 7:01 and Mission at 7:33 and I was out of the Mission DMV by 9:09 am. Good Day.
P.s I wouldn’t recommend the Olathe one to anyone, LONG as wait time, Smaller office and its in the stinky great mall and it just smells in there!

Yes, I know, I’m a weirdo for giving the DMV a 4 star review. It’s ok, I’ve been called worse!
Anyway, after the months of issues, snags, and headaches that other reviewers have mentioned, it seems like the Johnson County DMV has finally (hopefully) gotten things figured out. My husband was able to easily navigate the online system back in July and got his new license and our car registered without any issues. I procrastinated and waited until the day before Thanksgiving to get my new license, and even though the DMV was pretty busy that day, I also had absolutely no trouble. I went through the online system, got my name in the queue, and was notified by text a few minutes before my place in line was due to be called. I made it to the DMV with the necessary documentation in hand in plenty of time, and was in and out with my temporary license in less than half an hour. Honestly, it was really quick and easy. The staff weren’t terribly pleasant or friendly, but by god, they were efficient, and that’s all I care about at a place like this. (Actually, I was shocked at how ruthlessly efficient the guy was who gave me my new license. He was not messing around — it was like he was trying to beat a personal best time or something.)
This past week my husband had to license our new vehicle, and when he checked online, there was no wait! So he made the drive over, and was in, registered, and out in no time. I don’t know if we’ve been ridiculously lucky, or if we just waited long enough for the bugs to be worked out of the new system, but these DMV experiences were the quickest, easiest, and most pleasant I’ve probably ever had. (And hopefully we’ll be all set for a good long time now, and won’t have to test our luck further!)
I do have to say that I think the Kansas «temporary licenses» are pretty much a joke (they look like a freaking receipt!), and I don’t know why they just don’t give you your actual license then and there like most other states do, but other than that, I can’t complain.
4 stars for a DMV. Who would’ve thought?

I mailed my $ 379 check for our car tag renewal on July 7. The check has cleard the bank over 2 weeks ago, still no decals. Younever get a live person when you call. I was on hold and timed it today for 1 hour 10 mins, still no one ever picked up. i have been trying to call to talk to someone for a week off and on. always holding for more than 30 mins. It is now what July 30, car tags expire tomm. Is there a live person who works at 913−826−1800???

The two stars are for the happy lady who waited on me seven hours after I checked in.
Renew online! That takes a whole three minutes. Unfortunately, I had to transfer my daughter’s car to her name which had to be in person.
So here’s what to do if you are planning to take off work to come here. Check in online or by phone AT 7:30!!! Then plan to actually BE here after noon. I checked in at 7:45 and was not called till 3:15. I actually went there at 1pm because the whack new system kept jostling around minutes till my turn. It would go from 388 to 269 to 411 in a matter of 20 minutes. Whack, I tell you! I hope the State of Kansas sues QLess, the makers of the software, BIG time. This is a disaster.
If you are «up» before you are physically able to be there, it can bump you back a few minutes without losing your place in line.
That is all.

Johnson County installed a new computer system that I thought was to improve the service for customers but my experience was less than impressed. The staff were very nice but the wait time and process is still bad. The only difference the customer will notice is that you can get in line over the phone, but don’t count on the estimated wait time being accurate.
If a person were moving into town from out of state, they will need to visit three different locations. The courthouse at Lamar to get your plates, they will send you to I-​35 and Lamar to get your vehicle inspected, then you will go back to courthouse to get the plate (if you pass inspection). Then you will need to go over to Martway DMV Licensing office to get your driver’s license. Can’t we just have them in the same bldg?
As for the get in line Online system… This could be a good system but I placed my phone call to get in line at 7:38 AM and I was already 60^th in line with an estimated wait time of 110 min. As the wait time decreases you will get a text on your phone 14 min heads-​up. I headed down to the dmv but the next text said I was next up. I was still in route, so I then have the option to tell it how many minutes I need to arrive. I punch 5 min and it estimated I would be 6 mins. I got to the dmv and found a big tv screen with the last 4 digits of phone #. You do not need to take a ticket because you are still in the system and your ticket # is you phone #. That 6 min wait turned out to be another 40 min wait and the waiting room was packed. I wondered if all those people who missed their appointment time got to go next which pushes everyone back even after you have arrived on location. I could have told the system that I wanted to wait 1 min and if I wasn’t onsite by then it will allow me to press 1 min again. I could have pressed 1 min each time I guess.
My entire day to get a drivers license and plate was about 4 hrs at the three different locations.
Bottom line, the system is no different than get there, take a number, and have a seat.
Oh yeah, they don’t take Visa credit or debit.

This is truely the unhappiest place on Earth. The only good thing is you can check in online and they text message you with how long that wait is. I called at 8:09am to check in and the wait was already 247 minutes. 217 minutes went by and I got my text saying only 30 minutes left. I get to the newly remodeled DMV when is just a big room with TV’s hung from the ceiling in the middle. They have two seating areas that just face each other so you are left staring at the other pissed off people waiting there. I waited over 3 hours after my 30 minute wait and they only called 12 numbers. There are 23 windows to service people but that doesn’t matter if there are only 9 people working. Eventually they told everyone in the room to go home because the computers were down. Moral of the story is take the whole day off work if you have to come here. There is no in-​and-​out at this place. Please if you are renewing you plates do it online or mail it in so that those of us that have to come here for something don’t have to wait 4+hours to register our cars.

oh etags how i love you. you let me pay online both property tax and renewal fees dont ridiculously overcharge on online fees for it– and deliver my new tags/​kansas plate/​title reg renewal in less than a week.
no hassle no fuss. no waiting.
the only complaint i have. you changed my plate number when you sent me my sparking new BLUE kansas plate.
exactly HOW am i going to find my car in dark parking lots with a new tag number? yeesh.
snicker. i guess i’ll just have to write it on my hand for awhile.
just a post note– for etags– you do have to have insurance on thier very long list of insurance companies who they accept electronically. me i have Geico which is on there– so its not a deal. i noticed the other bigwigs on the list too. but just something to think about checking. other than that its easy peasy. i’m willing to pay extra state taxes as long as they keep etags and KDOT does thier best to fight the pothole street problems.

My friend and I had to get decals for his car. The place was pretty crowded. Some positives include the waiting system. You can either input your cell number so that you can get a text of how long the wait is and when your turn is… or you can print out a paper ticket and then wait for it to be called. The bad part of it is that waiting times were something in the neighborhood of 2.5−3 hours.
The people at the information area were extremely helpful. Once our number was called, we were done in 5 minutes. The person who helped us was very effficient and pleasant. Can’t complain about that. However, when we left, the waiting area was still jam packed with people. More places should utilize their computerized waiting system though.