LensCrafters

Purchased a pair of frames and 50% off lens, received glasses, lens were out of focus, salesperson tired to convince me my prescription was out of date. I thought it was me getting used to the new lenses, after a week returned them for new pair of lenses and was told the would be ready in about a week, after a week went to check progress and found out they hadn’t been worked on at all.

Picked up my glasses today. First experience with Lenscrafters on Airport in Mobile. Came here after Sears stated they were too busy to see me all day Friday. I was surprised since I was a regular and very good customer. One previous bad experience at Sears where they made 2 identical pair of glasses that were different and I had to get it checked at another optometry shop before they would fix the problem. Anyway… when they would not see me I decided to try LensCrafters. I was serviced by the manager Kay who was fast, efficient and knew her goods, my needs and her art. She is a pro… and it was a pleasure to have her serve me. The whole process took about 30 minutes, and I had ordered 2 pairs of new glasses, one for sports that are virtually indestructible and one for fancy wear (titanium rimless). Both are equipped with progressive bifocal lenses. The bill… about $ 920.00. Today I picked them up… they are perfect and again today the service was professional and quick. Linda also changed the eye pieces on my Sears glasses which had started to rot. This is the place to go. They now have a regular customer. As for Sears… I don’t get it… they seem to be actively discouraging customers.