Stanton Optical

They never have cute designer frames. I have gone in several times because they keep saying they get them in, but I have tried stopping by 5 – 6 times and nothing. The people are nice and ready to help. I was happy to hear they have buy one get one FREE. It would be a great deal if they had cute frames. They also are out of network for VSP. How could a chain eye place not be network for VSP?!

I just can not believe how much trouble this place has caused me! After thinking it was going to be a great experience from the nice doctor, I was wrong. THIS IS WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. They lost my glasses 3x! They kept blaming their lab, then the lab at Pensacola, then each office worker blamed each other. I received no phone call ever and had to keep calling for updates after weeks passed. Then there was the debacle with my contacts. 1800Contacts could not get a reply from anyone at Stanton Optical for a WEEK. They finally got in touch only to say they couldn’t complete my order because Stanton Optical would not give 1800Contacts via phone, and COULD NOT VIA FAX DUE TO THE FAX MACHINE BEING BROKEN. When they eventually DID fax my prescription, THEY FAXED THE WRONG PERSCRIPTION AND STARTED BLAMING EACH OTHER AGAIN.
Please do not be fooled by any promotion they have going on to get you in the door! I walked out of there paying $ 400 for non-​designer eyeglasses and an eye exam. I still haven’t gotten my glasses!!!