#1 Cochran Cadillac – Monroeville

I had to schedule an appointment due to the airbag recall. I used the website, which was straight forward. I dropped off the car at 8am and I requested that my car be fixed by 1pm that day. When I called at 1pm to check the status, the car was ready. It was nice to know they were able to keep their promised.

Leslie,
Your and your team should review my correspondence with your dealership. You missed, and admittedly I didn’t clearly elaborate on in my review, one of the key failures on Cochran’s part. Dodging my review by misplacing blame on me being in Japan was a nice touch.
That being said, my being in Japan was largely irrelevant. I made it abundantly clear, several times, from the very first time I made contact, that I COULD NOT BE REACHED BY PHONE. I believe I mentioned this at least three times in written messages, and twice by phone (I was able to dial out using Skype). Despite this, one of your salesman, Bruce Auth, tried twice to call my phone but never reached out by email until the 6^th day. My request for the build sheet was not even something that could be relayed by phone. So why was he trying to call anyway?
I also requested a rough trade in value for my Escalade, which I provided a ridiculously in depth description of. I never received that.

We called to ask if they had any red Escalades because we were ready to buy that day. We didn’t want to wait because our other vehicle had broken down beyond reasonable repair. They said yes so we made the 30 min trip to Monroeville. We get there and they try to show us other vehicles. After about 10 minutes, we were told they didn’t have any red Escalades and that it’d have to be ordered. We walked out. Wasted an hour of driving for this crap dealership and service.

Update on my review. Scott the initial salesperson has been in contact with me and will rectify this situation! I recommend #1 Cochran for any future auto needs

If you’re planning on buying a Cadillac, See Lee Plimpton. I just signed the paperwork for my second Cadillac from Lee. I plan on always buying my vehicles from him.