#1 Cochran Hyundai of Monroeville

We had already explored the 2016 Sonata at another dealership, but didn’t feel comfortable working with them. We decided to check out Cochran and immediately had a different experience. Charlie greeted us as we were looking at the cars on the lot… There were plenty to check out! His first question wasn’t «How much do you want to spend?» Instead he asked us what we were looking for and informed us on the ins and outs of each vehicle/​package. We took a test drive and WOW what a difference! Instead of test driving a smokey dirty car, we were in a new Sonata that smelled and felt new. Charlie said that he could find one just the way I wanted — color, sorry package, and within the budget. He definitely did!
When we started to crunch numbers, Heather worked with us to keep the car in the budget and get it in the road. I couldn’t find the title to my trade-​in, but Heather told me exactly what I needed to do to have a new one requested so I could leave that night in a new car.
I’m very pleased with my car buying experience at Cochran. I got the car I wanted at a price I couldn’t argue with. Car buying is always an anxiety filled experience for me, but Charlie, Heather, and the Cochran team pit me at ease.

I have now gone 2 different times to buy a brand new car. I really like cadillac and Hyundai. Both times the sales people treated my wife and I like crap. They couldn’t be any more rude or ignorant. I will never go back there again that’s for sure. Both times I left there and went to another cadillac and Hyundai dealership were the price was lower and the sales people were not near as slimy.

NEVER AGAIN
On12/​03/​15, I received a phone call from #1 Cochran Service Center. I was told that my 2011 Hyundai Sonata was ready for pick up. When I arrived at the Hyundai Service Center, Monroeville, PA. I was SURPRISED to find out that no maintenance was performed on my vehicle, «no oil change and no wiring harness replacement.» When I arrived at the Service Center’s front desk, I was ignored for over 5 minutes by service advisors who must have mistaken me for the Invisible Man. #1 Cochran service advisors completely ignored me and acted as thou I was not there. Ten minutes later, I was shock to find out that no one changed the oil in my vehicle. My tail lights on my Sonata were still out and not working. «NOTE…A service advisor from #1 Cochran called me (prior to picking up my vehicle) and told me that my vehicle was done and ready for pick it up.» When I found out that nothing was done to my vehicle, I immediately went to the service manager for help. The service manager had a tech bring my vehicle back into the garage. Two hours later, I left out of #1 Cochran with an oil change, new wiring harness and a freaking headache. The episode at #1 Cochran stressed me out. I was going to buy another Cadillac from them, «I don’t think so.» I will never patronize #1 Cochran again, NEVER AGAIN. I will take my business somewhere else. NOTE. I wrote #1 Cochran’s owner about my bad experience. He has yet to get back with the Invisible Man of Monroeville about my bad experience at one of his Service Centers.

I purchased my Hyundai Azera brand new from this place back in February of 2014 and my experience was enjoyable. This review is for my recent inspection, oil change and tire rotation. I will ONLY go to this dealership to have service done. Months ago I made the tragic mistake of going elsewhere for an oil change and they used the wrong filter which could have destroyed my engine! Thank God that I didn’t drive long at all before bringing it to Cochran to have it fixed. Anyways everything went well when I brought my car in recently for inspection, oil change and tire rotation; I even received a discount. The staff are always friendly and when I come here I can rest assured that they know how to service my car specifically.

I did not want to buy a car. I can’t stress this enough. But the head gasket blew on my 2003 Grand Vitara and it wasn’t worth fixing. So I gave in and began to research cars, even though I pretty much knew I wanted a Hyundai Elantra. I contacted #1 Cochran because they had one of the best prices in the area. The customer care rep scheduled a same day appointment for me via email. However, when I arrived at the dealership, no one knew who I was or why I was there. The sales rep that I had been scheduled to meet with either wasn’t there or was with another customer. Based on this, my first impression wasn’t very good. But it was the last day of the month and they were busy, so I let it slide. It was only a couple of minutes before the manager found an available sales rep to meet with me. Chris P. was fantastic. He asked what I wanted and didn’t try to push me into anything else. We discussed options, looked around the lot a little, I drove a 2016 Elantra and loved it.
Financing was the hard part. I had arrived late in the day, around 7pm, and we weren’t able to get it all figured out that night. Chris sent me on my way at about 8:45 with instructions to fax proof of income, etc. the next day. Chris was off the next day so I worked with Heather C. in financing. We played phone tag since I was at work and the dealership was really busy. But she would leave voicemails and kept me updated on what was happening.
Then I got a call from Chris, saying that everything was ready. I went back in, signed the paperwork, and drove away in my 2016 Hyundai Elantra about an hour later. Even though it took a couple of days, it was kind of nice because I didn’t have to sit at the dealership for hours on end while they got everything worked out.
There are some perks that come with buying from #1 Cochran. Maybe other dealerships offer things like this but I didn’t get them when I bought my Grand Vitara or when I bought my Cavalier. #1 Cochran offers free roadside assistance, free state inspections, every other oil change is free and they rotate your tires and wash the car. And this is for the life of the car. There’s a free car wash on site that you can stop by and use anytime, and even a café that you can hang out at while your car is being serviced. I was pretty impressed.
I had so been dreading buying a car, but Chris, Heather (and Jen J, who did my paperwork) were great. I never felt pressured to buy anything I didn’t want. I couldn’t have asked for a better experience and I’ll be recommending #1 Cochran to everyone I know.

I just purchased my car yesterday. I love it! It was the best experience I have had at a car dealership. I had done my research on the cars they had prior to coming in. I knew exactly what I wanted. The gentleman that helped me and my husband was a new sales person. He was so friendly and explained every step as we went through the process. He was so helpful. He was also very honest. He showed me everything in the car. He told me about the car not coming with a spare tire because the new models have a kit to fix a tired that is better than the donut tire. He said that he wanted to make sure I knew so that I wouldn’t be surprised. He answered all of my questions. He was very knowledgeable about the cars. I walked away purchasing a 2016 Hyundai Elantra. I love it so far! Everyone was so friendly and helpful. I love this car! I had the 2000 model that was given to me for my high school graduation. It was bought brand new by my aunt in 2000 and in 2010 it was still amazing for my first car. It is still running and has been for 15 years. I am so glad to have a Hyundai back in my life! I’d recommend #1 Cochran to anyone!

I purchased my Hyundai here and was very happy with the service I received and have gone to them several times for standard maintenance. They have never tried to upsell me services I didn’t need. I went in for an oil change and got an oil change at a great price. And when they do need to do additional service it is also at a reasonable rate. I’m very happy with the service team here and will continue to take my Hyundai here. Great car from a great dealership that gives excellent service.

We have taken our cars there multiple times for minor repairs and regular maintenance. All of the repair advisors especially Bob and Rex have been great, ensuring that the cost (if not covered by warranty) would reasonable. They even only charged for parts when my wife’s side view mirror was sideswiped when she was parked. It cost way less than what she was quoted at Pep Boys and well below our deductible. The service is really good, even though they are often busy and the waiting area is well kept. I have been to other locations and repair places and this is by far the best for Hyundai service.

Traded my car in on a 2013 Ford from their pre-​owned lot. I worked with Angie in sales and Heather in financing and could not have been more pleased. Angie is a natural problem solver and worked very hard to make sure we arrived at a deal I was comfortable with. She also made the experience very relaxed, fun and enjoyable. Truly a pleasure to work with!
Heather in financing was equally good at her end of the job and had me in and out in no time with no games played and gave me the exact deal we had agreed to on top of being able to squeeze in an excellent warranty.
Most dealerships would have scoffed at the deal I wanted (another dealership in fact DID scoff at the deal), but Cochran Hyundai found a way to make it work. I cannot recommend them enough.
I would recommend #1 Cochran Hyundai in general and Angie in particular.
This was about two months ago. I have since also had my first service done on the car. I live in Moon Township so the Monroeville location is obviously a little out of the way. They were able to get me scheduled at the Robinson location and the Service appointment went almost as well as the original sale. Very happy so far.

My name is J’von and I was a nervous wreck when I came to #1 Cochran. I had dealt with Warren previously but never purchased. I did some research and found the only car I could think about was a newer model Hyundai Sonata.
Because of my «very less than perfect» credit, I knew financing was a gamble. Through the whole process, Warren never made me feel like I should suffer consequences for making mistakes in the past reflected on my credit score today. I shopped at other places and some treated me like I was supposed to feel privileged to be considered, that’s when I knew #1 Cochran was the only place for me.
Jim Powers was honest, straightforward and understanding. I appreciated that more than he’ll ever know. He didn’t try to «sell» me on something, he let me find it. He was patient with me, for this was my first financed vehicle purchase, and he was flexible. The first time around they didn’t have any cars that spoke to me, plus it was a Saturday, which was hectic, and I left feeling overwhelmed. He told me that if I saw the car I wanted at any #1 Cochran location he’d pick it up for me.
I did more research and came back on Monday. Monday was perfect. Jim an Warren were both in. I told him I saw a Sonata at another location but as we searched we found one at the Monroeville Hyundai location. Jim went and found it for me, Warren got me financed (after much nail biting and praying on my end), and they both personally congratulated me.
I drove away in a loaded 2011 Hyundai Sonata with perfect payments.
I could not have asked for a better sales team than these two. I will always recommend them to anyone thinking of buying/​financing a car. So thank you guys, keep up the good work, and I hope many others walk away feeling the same way I did about you two. THANK YOU !!!

I was there to have my ’04 Santa Fe serviced for a recall and would like to give kudos to Connor, my service advisor, who kept me up to date on the happenings in my car, was able to check on another issue I was having and uncovered some significant concerns on my car. He brought me in to show me everything going on underneath my car and allowed me to make my own decisions on where to proceed. I knew things were starting to fail in my 11 yr old car, but this was able to solidify my need for a new vehicle… not that I wanted a car payment, but Connor definitely provided excellent customer service!

Great experience buying my new car here. Everyone was very friendly and helpful. I got exactly what I wanted for the price I wanted. No one tried to push me into anything I didn’t want. I drove in with my old car and a few hours later left with my new car.

I test drove a Hyundai Elantra 5 days before I planned to purchase it. I got a copy of the credit application and got insurance for the car before returning to purchase, expecting the turn around time to be quick.
Unfortunately, the store manager and the finance team got greedy and tried to manipulate me into financing the car in my name alone (without a co-​signer) so they could use a higher interest rate. I had to get on the phone with the South Hills Hyundai dealer (since Monroevile Cochran wanted to play games) before the manager even showed his face. The manager’s first sentence was «why aren’t you satisfied?»
I wasn’t prepared to waste 5 hours of my Saturday simultaneously fighting the greed of a smug, insincere manager and feeling pity for my salesman Ron W. who did his best to strike a deal with me.
I won’t buy another car at this dealership. I’ll go somewhere that appreciates my money and operates with honesty and a desire for customer satisfaction.

Total joke. Don’t let them get your email address on their mailing lists, because they will continuously spam you and try to sell you a car you were never interested in at the first place (claiming «updated pricing» and the like).
I tried to trade in a car here with autotrader, and they sent me emails (and phone calls) from a customer service specialist saying that they have an excellent trade in program that will do an inspection with you on site detailing exactly why your quote is the way it is, with comparison to blue book estimates. It sounded great, but this place is all talk.
What I got instead when I showed up were grumpy people who had no idea my appointment existed, who gave me a ridiculously lowball offer (seriously, I could’ve crashed that car into a concrete barrier, called somebody, and gotten them to tow it away for scrap for more money than they offered), and offered absolutely no justification for why there were deductions taken off the estimate (in fact, the emails from them indicated that they were willing to buy for higher than the estimate).
My experience with their trade-​in wing is definitely indicative of their other services, because seriously? They hire «customer service specialists» to lie about what their processes are so they can get your foot into the dealership? I certainly would not buy a car here.

I’ve purchased 2 vehicles from this dealership and (prior to my second purchase) turned my parents and friend onto this dealership (and both of them purchased from the same dealer @ this dearlership).
The shopping process is what it is… a P.I.T.A…
For me, It’s not so much the dealership aspect as it is the service department.
PROS:
*Friendly staff;
*My appointments tend to run on time;
*Free guest WIFI (but it is filtered).
CONS:
*Service dept hours!
They maintain the craziest (and most slim) service hours of which I have ever heard.
They have no hours after approx 4pm!
Don’t people have to work???
This is absolutely infuriating to me and was never the case with any of my other cars.
*They Nickel & Dime you for everything outside of your warranty, but ALL dealerships do this.
If they want to be in/​of a better score/​range, IMO… they’re going to need to open up those service hours for folks who have to work for a living!

So myself, wife and daughter pull up to this dealership in her Hyundai Sonata which she LOVES and was also her first Hyundai to check out and test drive the new Hyundai Genesis when it first came out.
Not only did no one came out to greet us while we walked around and looked at the Genesis’s parked outside. But once we went inside grabbed a brochure, looked around the inside and sat in the car (which is very very nice by the way!) still no one asked to help us and we were completely ignored!
You sell Hyundai’s not Bentley’s! Mind you there were two other customers in the whole dealership and six salesman. Four of which were just sitting around!
We left without any service at all.
I’ve had better service at Bentley of Pittsburgh! Not that I can afford one. LOL!
Cochran, you are defiantly NOT #1!