The UPS Store

I had an awesome experience at this location. I can’t remember the guy’s name who helped me, but I had wonderful service and he even pointed out a cheaper option than what I had asked for.

The team at the UPS Store is amazing!!! They are so kind and always very helpful. Thank you, Blake and the team member at the UPS store in Montecito

I found The UPS Store after relocating to Santa Barbara in 2006. After searching for
a place to receive forwarded mail, I chose this location due to their wonderful assistance with every aspect of a being a new customer. Immediately, I felt at home, In the midst of an adjustment to living in a new town, this was a grounding experience. I no longer had to worry about my important mail floating somewhere
out there~lost in the world! What I am most impressed with is the attention to their customer’s needs. Often, in the midst of assisting another person, I have seen them briefly greet someone as they enter, always with a polite and friendly «I’ll be with you in a moment!» This is welcoming as well as reassuring. Over the years, I have witnessed numerous interactions with customers~some in a hurry, unhappy with cost of a package or delivery time, etc., each handled with genuine care and respect for the customer’s needs.
This is what sets The UPS Store/​Montecito apart from other shipping/​mail establishments; the customer is a person who matters, not just a box number or another package shipment. I am confident that with the leadership of manager,
Saima Bari, she and each employee will not only deepen their commitment to creating excellence~in every way possible via a myriad of services available~but
by building the spirit of a great store!

Although I have a UPS account the UPS store does not carry the correct forms or airbills for account holders to actually ship anything. I was told to go outside and wait as a UPS truck would surely drive by and then I could ask the driver for the correct form. The employee walked me outside however there were no UPS trucks around. They told me to log on to their computer and I could download the form from the UPS website. Easy, right? After sliding my credit card to get access to the internet I was unable to find the form that I needed as I did not have my username and password to log on to the UPS website via my personal account. I paid a little over $ 6 to use their internet service for nothing else but confusion and slight frustration. Both employees must have noticed the confusion on my face when they told me that «the UPS store is not actually a UPS store». Silly me… Instead I went to Montecito Executive Services in the upper village. They handle both fed ex and UPS and have all the forms one needs.