Holiday Inn Express & Suites Montrose

We just spent 2 nights @ this Holiday Inn! Friendly staff & wonderfully clean room! Breakfast was SUPER! Definitely will stay here again!

Stayed in suite & only had one bar of soap to share between sink & shower. Wow. No shower gel either. For that price I expect normal toiletries. Standard everything else except for breakfast. Reviewed it last year for same issues and those haven’t changed — watery gravy; watered down juice; baking powder tasting biscuits. Gravy is cheap so why water it down? I’m sure a lot of ppl like the chirpy perky breakfast attendant but we found her to be as annoying this year as last. Tends to attach to hip and hover over shoulder and way OVER help. Yes ppl can be TOO ‘helpful’. Carrying my trash to trash can she rushed to take it from me. We kept thinking she was working for tips and we’ve never seen those attendants topped. Wish she could sense ppl who aren’t into morning chatter or ppl hanging on them. The lobby — gone are cookies replaced by a dish of hard candies. Cassie helped us at front desk and she was extremely pleasant. Kudos to her. One breakfast room person nearly mowed us down on her way to make coffee. We exited the elevator to the middle of some drama between some maids who didn’t move or stop their drama. Not what is normally found in Holiday Inn Express hotels. Almost gave a two rating based on these negatives. We’ve stayed at this one every year for several years and can judge that quality has gone down but prices have gone up. Overall disappointed. Plan to stay elsewhere next year.

Most excellent hotel, indoor lap pool, jacuzzi, workout room, and outdoor patio and jacuzzi, great breakfast, free hbo, suites. Flights were cancelled due to snowstorm, lots of frustrated people needing rooms were treated royally by friendly, helpful staff !!
Kudos to the staff here !

I stay here weekly for work. Staff is always friendly and nice. Rooms are always clean. Rarely hear other people in the halls which is a big plus for me having to start work in the middle of the night

No wifi in my room. Signal quality is unsecured and poor strength at best. There is a excellent signal in the lobby.
If I had known I would have paid for a room elsewhere. Will not recommend or be back here.
Not ever been a problem at other HI Express I have frequented. Front desk says to call IT provider. Ha. Be warned. Front desk also says no issues and everything has been fixed. I’m here to tell you that is not correct.

What a relief coming to a Holiday Inn Express and finding the most clean rooms, renovations and HD TV with a guide! Friendly staff — especially Ashley at the front desk.
One complaint is that the walls are very thin — I can hear the people on both sides of my room having a conversation. This didn’t disrupt my sleep or stay, so I keep my score at a 5! :)

Better than expected
We had the 2 room suite. The A/​C worked well, the room was clean and the staff was right on top of things. They were responsive and fast. Yes we would stay there again. We had M/​W and the W/​D were on the same floor.

Awesome staff make this Holiday Inn one step above the rest. The event coordinator here is AWESOME and her dedication and hard work seems to be contagious. Remodeled clean rooms and helpful friendly staff make this one of my favorite places to stay.

Probably would rate higher, but I have had much better experiences at other Holiday Inn Express. The front desk was a little grumpy and didn’t really exude a ‘Happy your here’ type of attitude. Room were OK, but also just remodeled so you would think it would be better. The wifi either didnt work, worked briefly or just became unusable, in the end it was some of the worst wifi I ever experienced so don’t plan on being able to connect for work, have a back up like hotspot from your smartphone. The pool is nice with the ability to do laps and you have a hot tub inside and one outside. However, the ‘health center’ will be a hit or miss because of the lack of equipment, just one treadmill, one bike. So have your hopes up to be able to workout be you could have a ‘line’ to get to use the equipment; I just gave up after 30 minutes of waiting. Might be the best available hotel in Montrose, but not what I would consider a great hotel. So overall, got a decent night sleep at hotel but nothing else really worked well.

I have often stayed at this hotel, but since it has been under new management, it’s a different place. I booked directly with the hotel, over the phone at a rate of $ 79/​night for seven nights. When I checked out, I was presented with a bill that indicated that I had been charged $ 79/​night for four nights, and $ 99 for the other three nights – for the exact same room during the same visit. The GM claimed that this two-​rates for the same room practice is a «pricing strategy.» More like a bait and switch scam.
The GM «met me halfway» by refunding ½ of the overcharge. Had anyone from the hotel told me of the «pricing strategy» either when I booked or when I checked in, I would have been able to make an informed decision about whether to stay at the hotel or not.
The GM had a choice; I was obviously a returning guest with every intention of returning in the future. She could have apologized for the misunderstanding caused by her staff and refunded the full overcharge. Instead she made it quite clear that my business was not welcome in her hotel. I guess the plan is to skimp on staff training and service in order to squeeze out every last penny of profit for the Blue Cougar Investment Group that now owns the place.
There are lots of places to stay in Montrose. Don’t stay in this one.

Pros:
Very large rooms especially the one bedroom suites
Microwave, refrigerator and a bar sink.
Normal Holiday Inn Express breakfast.
Good light from windows
Very nice lap pool and indoor spa.
Good wireless connection
Cons:
No Priority Club gift on check-​in.
No lamps or reading light in either living room or bedroom.
Too much clorine in pool.

This place was amazing. There were 3 of us and the room had 2 sinks~ 1 in with the toilet and shower, and one outside of the bathroom. Genius! We all got ready so fast. The beds were so clean and fresh, including the bed spreads. The room was just really nice all around. The people that worked there were super friendly, and they even had cookies when you walk in the door. The breakfast wasn’t great, but I hate the best of these free hotel breakfasts usually. The food all looks plastic to me. And especially great for the price. We paid $ 40 more in Moab the next night for a dump. Would definitely stay there again!

Surpassed our expectations. Reasonably priced, decent hot breakfast (not just that continental stuff), comfortable beds, and free internet. Oh yeah, they’ll pick you up at the airport and are very friendly. This is definitely top notch for the price.

My review is going to be biased because we ended up with a suite, but I think that aside from flaky/​non-​existent wireless connectivity in the rooms the hotel is pretty awesome. It is spacious, well-​appointed, and has almost a lodge kind of feeling to it. I would highly recommend a stay here.
Times visited: 1