Enterprise Rent-A-Car

I really wanted to give this place 5 stars because Brian (Bryan?) was super courteous and took good care of me! Enterprise always has the best customer service, but I cant give them 5 stars because it was a long wait during busy hours even with a reservation (over an hour) and they gave me a car that’s break pads were going and squeaked super loud. I went to exchange it at a local Enterprise near where I am staying and all the local ones ran out of cars. I could bring it to a local repair shop and they repair it for free but that’s a huge inconvenience. Anyway, I wasn’t super happy about that given I am spending time with family. Wish they didn’t give me a broken car to begin with. No matter how busy they are, they should always check for safety concerns. Five stars for Brian, 1 for my bad experience overall.

Our company rented 3 twelve passenger vans for our event and oh my… they didn’t even have them ready when our employees arrived in the morning. One van had only a quarter tank of gas and was filthy, and the other two vans were at another location! Our time was already limited and for this to happen really pissed me off. Thank God they didn’t charge us for two of the vans. It just goes to show that no matter how prepared you are mishaps can come up. Thanks Enterprise for ruining our company event. Thanks to u everything went out of order. Never coming back here again and I recommend everyone else look elsewhere.

Due to another rental agency’s failure to satisfy our requirements, some colleagues and I needed to rent a car last minute. This branch accommodated us quickly and professionally. They supplied us with a large, 2016 model SUV within minutes of our arrival, at a rate lower than the first rental agency we tried. We will be renting from this agency again in the future.

I really wish I would have done my research on this location before renting a car from them while my car was being repaired. When I made my reservation I told the representative that I would be picking the car up on my lunch break and in a hurry, she assured me that they would have everything ready for me by the time I got there. However, when I arrived I was told all their cars were dirty and I would have to wait. 15 minutes later the gentleman said they needed to fill up the gas tank and then I could go. I told him I was in a hurry and questioned why my car was not ready even though I had a reservation, his excuse was that «Monday’s are their busiest day». I’m not sure how that should be the customers problem? My complaints were not addressed and I left clearly upset. I’ll have to return the car after work so it doesn’t make me late again.

Ive rented from this location primarily since ita relatively close to where I live. Im usually in & out within the hour, even on «busy» days.

I have been using this branch of Enterprise since the day it was open. They have always had great personnel and they’re always Timely on your rental car. They actually do pick you up and drop you off if needed. Everyone is courteous and respectful. Generally when they need a vehicle I asked for it that day. It just happens. They go out of their way to make sure you’re on the road with your rental car in a timely manner. I usually use Enterprise in general but this location is the best of the best. I would strongly recommend anyone in need of a rental car to go to the Moreno Valley location on Sunnymead Boulevard.

Location is very convenient, staff was very friendly and efficient. The manager gave us a better car than we had in mind at the same price. If we ever need to rent a car again, we will definitely return to Enterprise Rent-​A-​Car.

This place is conveniently located for local residents. I came at rush hour and was in and out with my car rental in less than 30 minutes. It helps if you have all your paperwork, drivers license and credit card readily available. Also, you should research and ask all your questions before arriving that way your not spending more time trying to check out. One more thing, walk in with a smile that way you get the customer service you so desire…

I’ve only rented a car at this location once, several years ago, and of course it wasn’t what I thought I had reserved.
My BIGGEST beef about them is how the clog up the WHOLE parking lot with their rentals. My favorite Thai place is right next door and most time I can barely squeeze into a spot. I mean this is ridiculous, 98% of the parking spots in front of the other two businesses are taken up by them!
Move your inventory to the empty other side of the lot…

If I could give less than one star I would. I have received by far the worst customer service of my life at this location. When I initially rented from here I was helped by a woman named Gabriella, who said she was the assistant manager. I made reservations in advance because I was getting my rental through an insurance claim while my vehicle was being repaired. Gabriella was extremely rude when I told her that I had a reservation that she was unable to find. I made it very clear that I had a reservation but instead of being apologetic about the mistake made on there behave, Gabriella was rude, unprofessional, and argumentative. Instead of trying to resolve my issues and concerns, as a manager should, she only further escalated the situation. I finally got a rent, hours later, I was treated rudely when I came back to pick it up, and returned it after 4 days. When I returned the rental I was helped by another woman named Amanda. I gave her a PO Box to mail my deposit to and it has been a month and I still haven’t received my deposit. After calling today I was told it was mailed to the wrong address after I personally asked Amanda to send it to the PO Box. Upon returning my rental I left a parking pass in the window. I have called this location countless time in the past three weeks with no resolution. Every time I call, I’m told I will receive a call back that never comes. I first spoke with Asia and no call was returned. I spoke with Amanda and she also did not return my call. I than spoke with Gabriella, the unprofessional assistant manager, and after expressing my concern due to the lack of communication over two weeks, she also did not return my call like she promised. Finally fed up I called and asked for the manager but I cannot recall his name. He put me on hold promising to finally solve my problem. I was on hold for about 20 minutes and the line disconnected. I called back and was told that he left to lunch. I can not believe that the manager, after hearing the ordeal I had already been through, would leave me on hold than hang up on me and go to lunch. I called back infuriated at this point and I was helped by a man I believed that was named Nel. He was the only employee who treated me with respect and tried to assist me with my concern. It has been 4 day and I still haven’t heard from the manager. I called again today and spoke with Asia who once again didn’t return my call. The whole thing is ridiculous and for this I would never recommend this location or return again. By far the worst customer service a person could receive. I completely understand enterprise is no responsible for my lost parking pass but I hold them completely responsible for there lack of customer concern and service. I’ve been notified after calling again that the car was rerented and no one grabbed my parking pass first. Your telling me after speaking with 6 different employees about this matter that no one when out of there way to check for my parking pass. A month later I haven’t received my deposit, have not been updated regarding my parking pass, and probably never will at this rate.

This location wins the award for the longest time to issue a receipt. Two weeks to be exact! And, on top of that, they overcharged me for my one-​week rental and never issued me the refund I was promised by Mark, the manager at this location. I finally had to file a dispute with American Express and escalate this matter to Enterprise’s consumer relations department for resolution. Hands down, my worst rental car experience ever. Not exactly sure how they manage to stay in business treating customers the way they do.

I couldn’t be more pleased with the service I received this morning. Gabriella was extremely professional and informative when I was in dire need. Her calm demeanor completely changed my bad attitude and turned what began as a bad day into a very pleasant day. Furthermore, I was delighted to be assisted to the car by Mr. Jesus Valdivino. He did the walk around with me, very professional, no pressure on purchasing extra insurance, which I purchased anyways because he explained theirs versus my own. I decided to keep the car an extra day and the extension of the day with no hassel. Overall, I am extremely satisfied with the excellent customer service. I will be returning in the future.

Loved the Kia Soul, but phone service needs improvement. I needed to rent a car back in April. I made a reservation for 11:00am on a Wednesday. When I called to request pick-​up service, they said I had to check back after 1:00 because they didn’t have any intermediate-​sized cars available. Called at 1:00. Still nothing. I didn’t get a car until 3:30pm. I got a Ford Focus which was ok. Acceleration was a bit slow to respond after a couple of days, but what can you expect from a Ford? Then, that following Saturday, I was ready to leave the house only to find that one of the tires was flat. I called Enterprise to ask if I could change the car for something else. But guess what? They never answered. I called and called and called. No answer. And yes, I called during business hours. Finally got a hold of someone…2 DAYS LATER! I was able to trade the car in for a Kia Soul, which I absolutely loved! So the only thing I liked about my experience was the Kia.

this place is like a emotional roller coaster. One day you will have good service and the next visit will leave you shaking your head in disbelief. I have had a confirmed rental, only to show up and not have any car available. I waited around for over 1 ½ hour only to drive to riverside to get a car. The latest was the wonderful green Kia Soul, a.k.a. «The Boogie». Its ugly, and the inside was dirty. i lifted the floor mats to discover the car was filthy, trash under the seats and stains on the seats. I contacted Enterprise directly, and they were receptive to what i was saying. They didn’t refund my money, but they did offer a weekend rental that i happily accepted…

My husband and I made an appointment 4 days prior to renting. I was skeptical about renting because of all the bad reviews. Needless to say our appointment was for today ⁷⁄₂₅ @2pm. We literally walked in and walked out. The gentleman that helped up was nice and professional. Thank you for how quick and easy you made our visit!

The Enterprise on Sunnymead blvd sucks! Just trying to talk to a customer service person at this location and was disconnected 3 times, just being on hold. I rented my car from the Moss Motors area off Moreno Beach dr, such quick and pleasant service.

Unfortunately, the vast majority of negative reviews for this location in mo. valley are accurate, as I can attest to from a recent experience.
Before arriving at the facility for car rental, i received conflicting information from 3 different representatives, including the Assistant Manager, Gabrielle.
At the end of the day, my basic car rental needs were not met, a simple apology was never uttered, and the wait-​time was unlike any visit to other Enterprise locations. (I waited almost an hour.)
In contrast, last week, the tiny Enterprise office at SMF airport had keys in my hand in about 90 seconds)
If you are okay with gross incompetence and a lengthy wait, Enterprise Rent a Car on Sunnymead Blvd. is the location for you!

Had a horrible experience here. Tried renting a car a week in advanced and they told me I had the right documents. The day of my rental there was some miscommunication between staff and manager because apparently I needed further documentation. I dealt with the main manager and she was condescending and very unprofessional. I’m kind of shocked as why they would hire someone so incompetent… Never coming here ever again.

I figured this would be easier than going all the way to the airport.
Service was slow and staff seemed to not know what was going on.
Exit walk around was funny and more extensive than before I drove it off the lot. I never have abused my rentals but I had the walk away insurance… lol
Car was not what we wanted. seems like you get what they got and you will like it. — But no im not going to be like the lady who demanded a Cadillac.
No parking for your own car if your being dropped off or waiting for someone.
Lot area is sketchy
Good if desperate for a car. And have lots of time.
Service can improve and does need improvement.

I had a 9:00 am appointment this Saturday. I did not receive my car until 9:53 am. I had a reservation and didn’t have any credit card issues like some of the other people that needed references and gas bills and all that other mess.
When I went to check in, they told me they had no more cars available for the Intermediate Car Reservation I had made. Instead, they told me I could drive a Bug (no) or wait for them to get a car washed. After waiting nearly an hour! This consistently happens with this branch. They allow walk ins and do not honor reservations. They are overcrowded and my car, which I eventually received (after receiving an upgrade to a standard vehicle after telling the woman helping me that I shouldn’t be required to wait for a clean car) smelled like cigarette smoke.
The only reason I use this location is because it’s close to home. I would never recommend this place to anyone.