Enterprise Rent-A-Car

Please note these five stars go to Daniel! What started out as a bad situation soon turned into a great situation because Daniel took his time to provide us with great customer service. We reserved a car originally at the Sunnymead location. When we arrived they had canceled our vehicle! We were really upset because we called to reserve the truck with 4 wheel drive to go up to Big Bear for the twins birthday. It was late Friday evening and it was raining! The guys at Sunnymead apologized for the confusion and arranged for us to pick up a vehicle at the other location in the car dealer. When we arrived Daniel notified us that they only accept credit card or debit card with a utility bill and pay stub! Really? This is not what the person in the phone said when I called to reserve the car. After driving to two different locations late Friday evening in the rain, Enterprise was about to lose our business forever! Daniel was able to work with us and was patient and professional and understanding. He got us into an awesome Dodge 1500 with new car smell and all! My only concern is the charge on my credit card shows $ 300 when it was supposed to be $ 240! I called and they said they would credit my account. It’s been a few days now and I still haven’t seen that credit reflected. I hope that goes through soon. Otherwise, Daniel and the staff at this location definitely have our business and our recommendation! Thank you.

Terrible, first they don’t have the car I needed so I get an upgrade to a SUV my husband drives it home. I get in it an hour later and realize it’s FILTHY top to bottom. My white shirt had stuff on it just getting into the vehicle AND I sat in some black gunk on the seat. So I call to return it and I got the sunneymead location, when I explain and they see the vehicle she said she’s seen worse! Really?! It was pretty gross, clearly they do no washing or maintaining of there vehicles whatsoever.

Wish I could give zero stars! Reserved a premium car – Chrysler 300, online two weeks prior. Told to «just wait over there while they bring your car around.» Waited over 45 minutes. When I asked the receptionist how much longer, she said 20 – 30 more minutes. Not acceptable… but wait… the worst was yet to come. When the car finally arrived, it was an old Camry… Are you kidding me? It was such a scam… from the beginning. She said that possibly she could locate something else. An old SUV… dang…we were going to Vegas for my daughters 21^st bday. I left very disappointed and angry that I trusted anyone or anything that came out of that nasty, wicked Moss Bros car lot… bad bad eggs!

Because my car was getting serviced the dealership provided me with a rental car. The guy that was helping me was super helpful. I think his name was Anthony. My only complaint was that after I had left the dealership got a call saying that they looked in the system and said the car was showing up sold, but they would put me in another car. When I came back the car they offered me was a mini-​sized car. The Nissan they had me in barely fit my stroller in the trunk. When the girl brought it out I quickly pointed out to here that the stroller wouldn’t fit. She acknowledge it right away, and told me don’t worry about it and she will inform her supervisor. When I came back they were extremely pleasant and happy.
I would of gave 5 stars if it wasn’t for the lack of variety offered to me.
Customer service deserves the 5 stars though

Such a bait and switch.. . waited for over an hour and a half for a pick up and kept hearing ‘we’re on our way to get you’- instead of just being honest — then they act annoyed that you’re annoyed by their antics!
I informed them the car smelled like someone had smoked in it but it was masked with scent– and representative acted surprised and said she didnt smell anything– later I find Glade air freshner under the front passenger seat-​Enterprise –ughh
Just misrepresentations all around and that 10% off for service that sucks is a joke!