Moss Bros. Toyota Scion

we had a really really good time buying our car with harold and bret. went in on a rainy day yesterday and they went above and beyond to please us. they were very patient and with us. we got good money for our truck and great deal! process was very smooth and no gimmicks like I see many people complain about
we will tell everybody we no to buy here! Anyone that needs a Toyota ask for harold and bret.

Went in today for service on my 2013 Toyota Tundra 4×4 and was very dissatisfied service took a long time also they did not give me a courtesy wash as I asked the service writer he said that there was a California law prohibiting him to use over 25% of water after I watch them wash every single new car in the lot he lied to me straight to my face saying that they don’t even wash new cars until they’re sold. I am guessing that California must have a lot on electricity because they did not even give me a courtesy to a walk or vacuum my car or wash the windows very very unsatisfied will never come back the biggest problem here was that they said that they did a walk around over the vehicle came in with a burnt out brake light and left with a burnt out brake light
Very unsatisfied customer
Doron u

This is a dishonest dealership and uses unlawful business practices including the old bait and switch. They lured my elderly mother down to their dealership by e-​mailing her an offer on a car that was good for 72 hours. She responded right away and they called several times to ask when she would be arriving. She was told a certain dealer would help her and upon arrival the designated dealer was suddenly unavailable despite her pre-​arranged time. She was then pawned off on Franky after a long wait. She showed him the offer and he immediately began telling her there is no way she can have the car for the price THEY quoted her. She was offered another deal thousands of dollars higher. SHAME ON YOU MOSS BROS. They even parked the same car in the color she wanted right next to her car and proceeded to try to sell her that. Nice try, but my mother is a highly educated professional and did not fall for your deplorable tactics. You give car salesmen a bad name and you will get NO future business from my family. It is a big family who will be in the market for cars for many years to come. Not only will we not be giving you business but I am pretty sure none of our associates will either after hearing her story because people do not like to be deceived when making an important purchase like a vehicle. You also lost a sale as my mother is seriously interested in a Toyota and was ready to purchase then and there, just not to scam artists like you. I am not the first and won’t be the last to write a review like this so public be warned! Car buying should be fun and feel gratifying not stressful and creepy.

Al at Toyota is awesome. He was up front and concise with the diagnosis of my vehicle’s issues and helped me manage them accordingly. I will definitely go back.

I don’t know if Toyota services was understaffed or it is always this busy on Saturdays, but Service was extremely slow. I scheduled my appointment 2 days in advance for Saturday at 10:30am.
I had previously had a problem with my car ceiling interior and pointed it out the last time I was there. The guy that helped my out, Fernando I believe was his name, ordered the part for me me. A few weeks later I received a call saying the part was ready.
So today, when I arrived to the dealer for the 10,000 mile oil change, the appointment line was longer than the non appointment line. I wasn’t attended until thirty minutes later and they still didn’t take my car to the back right away. Robert Cauley got me started and looked up my information. I told him about the interior problem and he said he was going to contact the tech. I was told the wait would be two hours and to wait in the lobby.
The time was now 2pm and I noticed my car parked outside unattended. When I stood up to see if it was ready, Robert was no where near his desk. Then Steve? asked if I needed something. I asked him how much longer was it going to be for my car because it was parked outside. He then looked up my information on his computer and had to contact the tech himself about the interior part because the computer read it was put on «hold». He found my keys on Roberts desk and told me to go check to see if the interior was fixed. I went outside and saw that nothing had been changed. He then told me that the part was sent back and to just hang out in the lobby while Robert showed up. Robert shortly approached me, handed me a receipt and told me «sorry for the wait, it’s Saturday.» Those were the only words he said, he didn’t even bother explaining to me what oil was used on my car or if everything checked was ok.
Overall I was highly disappointed with the service today. Toyota should definitely consider scheduling more people if this is the typical Saturday. They should also consider training their employees to make sure their customers are satisfied.

Came here for my first purchase after New Years and the process couldn’t be easier. A gentlemen helped me out, can’t remember his full name — Raz something. But the process was smooth and we were done faster than I expected. This is a place I would highly recommend for a first time buyer. Everyone is so nice and helpful. Drove home with my new 2016 Camry and couldn’t be happier! Thank you Moss Toyota !!

First of I’d like to start that this is by far the most honest staff, fastest service and the best Toyota and car dealership I’ve ever been to. Art Rodriguez and Robert Kellog made our stay so worth it. They worked hard to get us in our budget and reach all of our expectations. They were very straight forward and thoroughly explain every details and questions we had. I’ve been with Toyota for awhile and was also with another car dealership but this is the first time someone made us feel like at home, comfortable and well respected. Thank you so much Robert and Art for the great customer service! Toyota Moss Bros is so lucky to have staff like them!
P. S. Love their coffee vending machine. Bathroom’s clean. Was able to test drive right away. Didn’t had to wait for hours. Went home with the come we wanted.

Purchasing my car was a smooth process. The sales rep I had was great. But when it came to Oil Change «Lifetime Warranty» it’s not accurate at all. Why advertise on billboards all through out the city, if it isn’t a true statement ?
$ 120 for an air filter just so I can continue a lifetime warranty you promised from the beginning? False advertisement. Service does their best to trick women into thinking they need something they dont. Good thing I came in knowing about cars. I will make sure NOT to reference anyone I know to Moss Bros. any longer.

5 star service everything I come here I been bring both my cars here for years for the services and. I will continue to come

If you want a Toyota or scion go to another dealer. I went in to trade in a car to get a Corolla and after negotiating I managed to kinda get a good deal and after 7 days they called me to sign another contract now with a higher interest rate and I know I have great credit it wasn’t my first time buying a new car so they tried to do «yo-​yo scam» they thought because I’m young they can rip me off and get more money out of me. So I went somewhere else and got the car with a better deal. they try to rip you off they never tell you what’s the lowest apr you can get.

Pretty large waste of time. Found a car online, applied, spoke through email, and was told we had a deal, included down payment etc. Was told what to bring in the next day and did so. This is where things changed. The car isn’t the online advertised price because when you arrive, there’s a «dealer prep fee» of $ 600 and a «smog and safety fee» of $ 400. This being on a used car, too (See Arthur’s review for the same situation). The man in finance was a jerk to say the least. Now it became more money down, and his attitude towards us made me get up and leave. His words when giving us the monthly payment were «and that includes gap insurance as well». Not once did I even ASK for that. It’s all bait and switch tactics, that’s the Moss way as we’ve learned. Shady shady shady.

Wow — I just called and spoke to Al Brown who told me:
1. They won’t honor a quote that I got from them over the phone.
and
2. «WE’RE TOO BUSY RIGHT NOW TO DEAL WITH YOU!»
Must be nice to be selling too many cars for new customers! This is my 4^th new car purchase and NEVER have I been turned away from driving down to the dealership!

This review is for the service department.
I brought my car in for the oil consumption test, which I was notified about in the mail due to a Toyota recall. I have always had a problem with my car consuming oil. Before my oil change would be due, my oil would be so low the low oil light would come on. I would just take it in early or add oil to top it off for the time being.
After driving my car for 1135 miles, I brought my car in on December 26^th, the day after Christmas. The weather was terrible and super windy, dust and tumble weeds blowing everywhere. I had an 9am appointment and when I got there no one greeted me. I asked the gentlemen the who appeared to be waiting as well if he had been helped. He told me he had not and not sure how the line works. There were a total of roughly 5 – 6 employees but only 3 stationed at the computers. Not a soul greeted us or even acknowledged there were customers waiting. I finally approached someone who was free and he told me to go see someone else and left me waiting there.
I’m from LA and customer service is much better I only come to Moss Bros because it’s near my parents home, when I come out to visit them.
Long story short, I eventually got helped. I did receive a call when my car was finished, I sadly got the employee who handed me off the first time. He said my car passed the consumption test, which I was shocked. He then called for someone to grab my car, but I already saw it parked out front with the window wide open. He called again, no one came, so I said its parked right there, may I take it. He gave me my keys and I got in and left.
The weather was absolutely terrible. There were high winds kicking up dust, but they decided to leave the drivers side window wide open and parked out front. I got in and my steering wheel was all dusty and dirty. This was such a terrible experience, and I will never give Moss Brothers anymore business. I will even go out of my way to make sure none of my friends or family will give them any business.
Luckily, my brother did not buy his new Prius from them. My parents are in the market for a new car, and we will never be shopping there ever again!

Let’s see started about 8:00am called to get a quote on some brakes! After being on hold for 10 minutes operator comes back and says all advisors are busy ask for my number someone will call back shortly ! Nobody calls ! I call back at 1:00pm ! All advisors still busy! I call at 440 placed on hold as I write this at 5:09pm I’m still on hold and now just got sent back to the operator! I’m trying to spend money with them such a shame I had a problem
Before with this place I tried to give it another chance and was disappointed again

My husband and I had the best experience here today! Harry was such a wonderful sales person and made getting our new car so much better! I recommend this place to everyone and anyone just ask for Harry. He even let me put the big red bow on our car and took our picture. Heads down amazing customer service!

I should have read the reviews before visiting Moss Bros. Toyota it would have prevented me from wasting my time. I hope my review will help others from making the same mistake.
Having just sold my car, I visited the TrueCar website for a quote on the vehicle I was looking to purchase (a 2016 Toyota 4Runner 4WD TRD Pro SUV). After submitting the inquiry I immediately received an exact price from Juan Guzman (the «Internet Manager» at Moss Bros.) with a price for this vehicle of $ 41,116. (TrueCar quoted me an average selling price for this vehicle as $ 39,305. Close enough I assumed and was ready to buy).
With a substantial down payment in hand I took the 45 minute drive to Moss Bros. Toyota. On arrival, I was greeted by a salesman who showed me the vehicle and took me on a test drive. We then proceeded to discuss price for which he quoted me $ 48,820. I then notified him I was just given a quote of $ 41,116 and proceeded to show him my personalized quote from the Internet Manager Juan. The salesman walked off to talk to a «Manager» and returned to advise me that my quote was wrong and they would not be honoring it. (Classic bait and switch!) I’m appalled that a business would conduct themselves in such an unprofessional manner.
As a
dealer (allegedly) they are supposed to be as transparent as possible when providing a sales price/​guaranteed price certificate. Providing prospective customers one price and then adjusting it only hours later is not only dishonest but feels like a ploy to get customers through the door. The idea behind Truecar pricing is to have a no-​haggle car buying experience. The dealership provided a half hearted apology claiming the Internet Manager made an error.
This dealership treats its (potential) customers like idiots. There are far too many Toyota Dealerships out there that work for your business. Why deal with one that operates using deceptive business practices? Take your business elsewhere!

The whole team that helped us out was awesome! Especially Mr Ramon Barragan! WE have purchased 4 cars from him in the past 7 years and am very happy.
Thank you Moss Bros!!!

If I could rate them with no stars I would. Moss Bros Toyota sucks big time when it comes to buying a car. I brought my car exactly on 6÷16÷15 I ended up leaving work to do this deal because I was looking for a commuter car without any payments and they had the perfect deal for under 5k. I ended up buying a car that they NEVER smogged and then had the audacity to call me and say that they DMV lost the smog certificate. LIARS LIARS LIARS LIARS, everything is done electronically so how the hell can the DMV lose the smog certificate. DUMB PEOPLE I SWEAR!
How do you lie to someone who has brought numerous cars brand new and used? When you smog a car and one is selling it at dealership you have to place a SMOG OK sticker in the window, yep my car did not have this. It is now 9÷2÷15 and I have not received my title or the registration in the mail. This is the worse car buying experience I have had and I would not recommend my dog to Moss Bros if he could drive a car. I ended calling the dealership to address my concern with the GM, who by the way sucks just as much as the dealership does. His customer service is awful and I do not see how he can be a GM. This bad experience will be told to any and everyone I know. I would highly recommend any other Toyota dealership then Moss Bros Toyota.
Kick rocks!

UPDATE:
After posting this review, we received a call from the manager of the dealership. We had a very fruitful conversation with him, and arranged to purchase the vehicle in question. They apologized for the manner in which we have been treated, and when we returned, they could not have been nicer, more professional, or more cooperative. It was a good resolution of this customer service issue, which we appreciated.
— — — -
TrueCar dealer (allegedly). After we got the TrueCar certificate, my wife got a call from Javier, a salesman at Moss. He quoted her an exact price on a specific vehicle of $ 29,603.60. (The TrueCar certificate was for $ 28,847 but was one trim level below).
We had our own financing in place, planned to put a substantial amount down in cash with no trade-​in, and we were ready to buy.
On arrival, salesperson Rigo (nice young fellow) took us for the test drive of the described vehicle and was knowledgeable about the car.
As soon as we started to talk price and discussed the quote we received he started trying to back out, suggesting the paint job added to the price. They then added a $ 369 documentation fee, and $ 595 in «preparation charges» and he went off to speak to his manager.
Over an hour of waiting later, the manager «Jun» came out, now with a price over $ 31,000, $ 1400 higher than the quoted price. First, he claimed that he had not raised the price, and eventually admitted it, but said that the quoted price was inaccurate or unreliable.
Quoted price was $ 29,603.60.
Both the salesman and the manager questioned where we got the quoted price, and tried to suggest that it was not real. We had the name of the sales person and the exact color of the car.
Jun went off to «see if he could find out about the quote.»
At that point, we walked out. It’s one thing to try and sneak $ 900 in phony costs into the deal, another to then see if you can slip an extra $ 1400 in just for laughs.
We did not receive any further communication from the dealer. We had been encouraged to use this dealer by a personal friend, who contacted the manager, giving him our number, and we never received a call.
I have purchased at least 10 Toyotas in the last 25 years, and I certainly will not buy one from this dealership, now or ever. The idea of true car pricing or Internet pricing is no haggle experience. This dealership treats you like a chump. There are dozens of Toyota dealerships in Southern California. Take your business to one of them, and steer clear of Moss.

We love our New 2015 Toyota 4Runner Premium! If any is looking to purchase a vehicle from Moss Bros Toyota, you need to see David Kim!
David Kim is a no haggle Salesman!
See David Kim if you are looking for a new vehicle to purchase. He will work for you like family, not a potential new vehicle buyer.