Moss Bros. Chrysler Dodge Jeep Ram Moreno Valley

Only giving one star because I have to… Service Dept is a huge disappointment. Took truck in for repair and upon arrival to pick it up, now it doesn’t run! They killed our battery… Assume they left something on allll wknd and killed it. Had to jump it after they said they wouldn’t take care of it… Not their problem. Had to go to Walmart and purchase a battery! Service mgr is also not kind to women… Don’t go to Moss MoVal

Previously I could have rated this dealership high. But now not so much. Read your contract thoroughly and ask if there is a penalty for your trade in that has not been paid in full by you. The table top computer version that you sign electronically I would not recommended signing without first reviewing a printed copy. Prior to your contact due your research then come in to negoitiate the sale. We have purchased three cars from Moss. I believed we had a reciprocal honest relationship with them. We were not told that there was a penalty for our trade in. We’ve learned a valuable lesson. Due to this i am not able to rate them favorably.

There was a wait but to be expected after a holiday. Faisal always does his best to help get me in and out and address any issues. Thank you

If you come here, ask for Brian Harvey in the service department. First class service. He helped me work through mistakes another dealership had made, and also showed me mistakes that were made from previous warranty work at this location. I had to have a rear axle replaced, and the prior technicians didn’t clean the grease off of the undercarriage and wheel. I wouldn’t have ever known or seen it. He pulled me to the back and showed me and had his technicians clean it all of and wash my car. Most people would try to hide previous mistakes their service shop had made, not Brian. Thank you Brian and I will be sure to be back again due to your help and service.

Buying a car is fun. Dealing with service is never fun. It’s so much worse here. Do yourself a favor buy a car from somewhere else, so that you never have to deal with the headaches of this place.
If your patient you can find an even better deal somewhere else. A place that won’t make you wait 2 hours for an oil change that takes 15mins! They used to wash your car before leaving the shop, and I guess they don’t do that anymore so I’m not sure why it takes so long. A simple A/​C check up requires me to leave it overnight? Come on that’s crazy!
Not to mention the fact that everyone lies to you when purchasing the car, you’ll find that out when you need to go to service… I purchased an extended warranty that basically does nothing for us, it’s more expensive to pay for their warranty costs than going to a regular mechanic. This place is a disappointment.

I was greeted by the service personnel promptly, given choices for service coming due soon and waited a very short time for my service to be completed. I was shown how to identify the wear on my tires and offered a great deal on tire purchase. The service department has it going on. I left a happy customer!

If your looking for a car & you want excellent customer service go to Moss Brothers. They answer your questions without trying to persuade you into buying a car.

So it is now late Tuesday and finally got my car back. I know they don’t wash cars but could you at least wipe off all the oil and grease hand prints on my chrome bumper and and grill. They didn’t do anything to compensate me for having it for 6 days. No rental car or loaner ever offered. They just shrugged their shoulders and asked for the money. I see how my friends are treated at other dealerships so now I know customer service still exists at dealerships. Adiós Moss bros. You won’t get another dime from me.

First of all this is in regards to the service department. My only dealing with the sales department was over 10 years ago. So please understand this is for the service department only.
Back in September I took my truck to the dealer for their diagnostic service as my truck was having intermittent shut down issues. After paying there $ 100 service charge for diagnostic and waiting a few days they told me it was due to a crankshaft sensor, which I had previously replaced. They said it had to be the Mopar part not one from AutoZone. I bought the $ 100 part and it still had the same problem. Then they said to replace the computer, a pricey repair. But I thought hey its the dealer. Well it didnt matter same problem. I argued to get my money back because of a mis diagnosis and they did after some hassle with calling and emailing the owner Glen Moss. I replaced the spark plugs with stock copper instead of the platinum ones I had in it and the problem improved. Fast Forward to March of this year. My engine failed and had to be rebuilt. The mechanic noticed the intermittent shut down which was way worse now and took it to the dealer after his attempts to track it down. He informed the dealer there was a problem with the Computer, either reprogramming or replacement. We had Snap On and several others already do the diagnostic. Moss Bros instead of initially checking the computer said that there was an electrical short they had to find. They had my truck for 2 ½ weeks before telling me the computer was bad again. It was still under warranty so I got a replacement. Same problem the computer didnt work. The result they tell me to get a new computer but they cant get one so I need to come get my truck. They said that it works on another computer but not mine and that they cant figure it out and dont know where the problem is but they are guessing at a computer. The bill $ 480.00. $ 480 for what. You didnt fix anything and you didnt find the problem, plus I have been without a truck for 3 weeks now for you to tell me you cant do anything. I spoke to the Service Manager who told me he doesnt know whats going on so he wouldnt talk to me. As the service manager you should know whats going on in your own shop. I wrote an email to the owner via their web site and it was ignored. This is crazy and ridiculous and I dont know how they can even stay in business. Twice they mis diagnosed the problem and they are just giving up and wants to get paid. Stay away at all costs. Now the tech I talked to was a decent tech I just dont feel they wanted to spend the time. They want $ 480 for tracing an electrical fault that wasnt there and they did not fix anything. I asked them if they are sure that the computer is the problem and they said its only a guess. I dont understand arent you supposed to be the best of the best? The service tech even told me to stop throwing money at the truck and dont get a Dodge again!!! Most horrible experience I have ever had.
UPDATE 4÷26÷16
Here is an update 4÷26÷16
After Mr. Benoit left his response I messaged him as well as left him a voicemail but with no response. You must be the judge. I filed a claim with Dodge Chrysler Corp. in regards to this service at the Moss Bros Dealership. Then I faxed in my bill from the dealership. The next day they called me back and told me that after reviewing the documentation they decided that I am due a refund of all monies paid. They said that they had my truck for nearly a month and didnt do anything and then charged me $ 480 (later negotiated down to $ 299) and refused to repair my truck. They understood that I did not voluntarily refuse service but in fact was told by the dealership they couldn’t order the parts and that they would no longer look at my truck. She said all the dealer did was plug a different computer on and see ok that works so your old one is broken and that should not have taken as long as it did. So they refunded me everything and advised me to visit a different dealership not associated with Moss in the future. At least Dodge has good customer service.

Highly recommended to anyone who’s looking to buy or lease a car. Great customer service! Walked out w. a good deal, 2015 Camry, got a call a day later saying they were able to get my monthly payments dropped & a lower interest rate.

I was impressed by the service I received. I thought my appointment was at 7 am but it was actually at 9:00 am. Instead of making me wait, they had my oil changed and recall notice taken care of and I was out by 8 am. thank you

Their sales manager Mike followed us outside to argue and continue their song and dance being rude. There was no need for all that.

Love my new car! Thank u Moss for taking care of my family!

Update 5÷28÷16
After trying to get my vehicle serviced out of this dealership countless times, the vehicle was transferred to another toyota dealership who was able to determine the vehicle needed repair. Finally got it back and the vehicle still had the same problem. Contacted an attorney and it was determined that with the amount of repair orders and negligence on Moss Bros part it was actually a lemon. On 5÷21÷2016 I met with ISG a company that handles buy backs. They asked we meet at the Moss Bros and sign paperwork to release the vehicle back to Chrysler. If anybody has issues with any dealership don’t be afraid to do your research or contact an attorney. All I have to say is that I will never buy a car from Moss Bros again, not because I feel they are at fault only because they knew the problem and we’re negligent to my family safety. By the way we now own a toyota.
Mario’s post — Regarding Moreno Valley Moss Bros Dodge and Chrysler.
This is our message we sent out to Glen Moss Sr regarding the issue we have with our car and the bad service given by Moss Bros Moreno Valley. You think he’ll respond?
Hello Glen,
Sorry we had to contact you this way for something that could’ve been handled at the dealership. My wife and I purchased a 2014 Dodge Dart from Moreno Valley Moss Bros dealership. Currently the car is at the dealership due to it excessively burning oil causing it to stall. We have brought the car several times into the dealership for the same issue. But every time we get ridiculed and belittled by the service advisors. My wife and I don’t feel safe in that vehicle since it’s safety issue for us when the vehicle stalls. I have read about a class action lawsuit regarding a similar situation online. Here is the information
. But honestly we have tried everything to get the issue resolved with the dealership and also with Chrysler. Currently the vehicle is at the dealership and there is a open case with Chrysler. Honestly this has caused my wife and I emotional distress. We tried to get it fixed with the dealer but they have failed to provide us with the stellar customer service your company advertises. At this point we just want out money our back. Feel free to contact us.
Update 2÷17÷16 via Paola
Update
So the General manager of Moss Bros Dodge and Chrysler Moreno Valley called me and said unless I remove all my post my car WILL not get worked on. I think they are trying to intimate me. But like I told him as a business they should try to make things right.
But no he said take your car And go. Chrysler has given them authorization to fix my car are now they are refusing service!
I’VE BEEN TRYING TO GET THIS RESOLVED FOR MORE THAN 1 YR.
#joke At Moss your the boss YEAH RIGHT!!!
And he said to return the rental. … Ummmm excuse me but I thought Chrysler was the one providing us with the rental not Moss… but either way we didn’t get the rental. We are struggling
To get around because their sales reps gave us a hard time giving us the rental info.
Update 2÷18÷16 they tried to remove my review had to post again.
Moss Bros-​you should put yourself in the shoes of your customer, take accountability for the fact that you sold them a lemon. Of course you won’t ever admit that because that just translates to more money out of your deep pockets but there are laws governing these types of unfair situations. How would you like it if a brand new car with little miles is needing repair work almost every month since you got it. No one, no matter how sane, patient or reasonable likes being inconvenienced by a vehicle that is supposed to be new. You want to get what you paid for. You are not trying to really find a solution, you just want to sell cars and meet numbers but when the proverbial «shit» hits the fan you want to wash your hands. It is ok, you aren’t the only dishonorable car company and you won’t be the last. There’s a thing called the law and justice and truth and no matter how much you try to cover it up and turn the tables and bluff your hand, the truth always wins. Luckily these folks have their constitutional right to voice their experience through platforms like Unilocal to warn other consumers to not fall trap. As far as I am concerned the BBB, Unilocal,the news and many other platforms should be made aware, especially since tax season is among us and we all know how much people love to buy cars around this time. So far just on facebook there have been about 10 people coming forward saying they suffered a bad experience as a result of a bad purchase. Maybe we can organize peacefully in front of your locations, that is also our right according to the constitution. This may not get their car fixed or a refund issued but a lawsuit will give them a chance. Have a nice day and try not to trip over your audacity today.

So the General manager of Moss bros called me and said unless I remove all my post my car WILL not get worked on. I think they are trying to intimate me. But like I told him as a business they should try to make things right.
But no he said take your car And go. Chrysler has given them authorization to fix my car are now they are refusing service!
I’VE BEEN TRYING TO GET THIS RESOLVED FOR MORE THAN 1 YR.
#joke At Moss your the boss YEAH RIGHT!!!
And he said to return the rental. … Ummmm excuse me but I thought Chrysler was the one providing us with the rental not Moss… but either way we didn’t get the rental. We are struggling
To get around because their sales reps gave us a hard time giving us the rental info.

At Moss you will be at Loss!!!
The sales manager & service manager are full of lies. This is the worst in terms of ethics and lies. Don’t believe anything they tell you. Read & re-​read and then ask for clarification and then ask what is their interpretation of the lies they are giving you. They don’t stand by the cars. The car started having the check engine light come on 1 wk after we bought it. So far their service dept look for reasons not to honor the warranty. Like I said they don’t stand by their product.

Took our jeep in this evening for the oil change and rotation for our appointment that was set for tomorrow. Upon arrival Fred informed us that it could be done this evening along with the factory recall. An hour later we got a call that it was ready to be picked up. Now that’s quick customer service. From the purchase of our new jeep in may to the lifetime oil changes through service, we are happy customers. Fast, no haggle and Fred was a great service manager. Will continue to bring my business to moval jeep Chrysler. Thank you guys.

I was a little hesitant to go to Moss given the mixed Unilocal reviews. I decided to take the risk given the proximity to my home. I called and spoke to Alan and explained I needed my work car serviced, but couldn’t make it until after they closed. He said they had a night drop and explained what to do.
The next morning I received a call and my car was done by 900. They came and picked me up at my house about 30 minutes later. It was great.
Since, I take all of my cars there. Alan always explains things to me in general terms because I dont speak «car.»

BEST SERVICES I HAVE EVER HAD! Dave Oley, Scott Larson, Richard Chew were all so very helpful! My partner and I came in with a plan for a vehicle and they far exceeded our expectations. They showed us sever cars that were affordable, never pressured us unto purchasing things we didn’t want.
They we’re above and beyond in every aspect of customer service. They’ve gained 2 loyal customers for life.
I will also be referring everyone to this dealership! Thank you for making car shopping the best it’s ever been for us! You guys rock!

My dad bought a Jeep Unlimited six months ago from here. I fell in love with it, and had my heart set out to find a matching car to his for myself.
After a lot of researching and a couple test drives. I realized a Jeep Cherokee was more my style.
Anyways. After the help of Joanie being patient with me while I looked at every single car, as well as Huan, I was able to get myself into my 2015 Jeep Limited! So perffff!
Also! The dude working in the retail portion of the store was also extremely helpful I believe his name started with an M!
Customer service was great! I left satisfied! What more could I ask for? :)
Thanks guys!
I’ll definitely be recommending this place to my friends.