Moss Bros. Chevrolet

Car was scheduled day in advance for 1^st scheduled maintenance. Worked out great. Had shuttle drop me off to work and pick me up as well.
Couple Nuances though:
1. When I was told the shuttle is on its way and to be down at a certain time for pickup — shuttle came nearly 20 minutes after I was downstairs and waiting during my own time. Kinda frustrating
2. After I got to the dealership and signed my paperwork and went outside to pick up my vehicle it took about 20 minutes for my car to come out… I’m not too sure why because it was supposed to be ready.
3. When the vehicle finally did come out I noticed that it was not washed nor vacuumed. Now when I inquired about not getting a complementary wash as all other dealers that I have gone to give it, I got a, and I quote «nah man not this time»
4. While driving over the next day or two I noticed that although the tires were rotated the tire pressure monitoring system was not updated to reflect the new locations of the tires. I know this for a fact because I had a slow leak in my left rear tire which was moved to the front left — My tire pressure monitoring system still shows it in the location of left rear although it is clearly in the front left as I have checked tire pressure.
All in all while I did get an oil change, shuttle drop off, and pick up– I most likely will not be returning to this dealership due to these issues. They might have been simple things and for sure if I come back and they will fix it but why should I have to do that to begin with? I think a little bit more care on their end would’ve gone a lot further with me.

These guys suck. Low balled me on my trade in. Went to sunrise Ford got an extra 2000 dollars on my trade in there. Just became a Ford guy. I will send people there way not to Chevrolet.

Very poor salesman ship especially from the sales manager that came and took over the inquiry about the vehicle I was looking for. The car salesman was doing everything I asked as far as crunching numbers. Then some grease ball douche shows up and asks me if I want a different color interior our something they have on the lot and to put money down before we go any further and actually attempt to find the car I wanted. They didn’t even have the full price of the car which is why I went there in the first place before they stayed too harass me about money. Guess they thought I didn’t have it? Shitty managerial sales ethics, costumer service protocol, and on top of that no apology for the sheer unprofessional that was displayed. I’ve gone with my car finder sales rep at my credit union and have been nothing but pleased and am paying 10,000 less because she’s not worried about a commission and she found me the Car I wanted to my precise specifications with asking for anything down. Thanks but no thanks. Go through your financial institution or other dealerships before you go through these people. They suck, and it’s not even the good kind.

Leased a 2013 Chevy Volt and need to convey how disappointed I am in the level of knowledge of their staff. From the very beginning we were misled about the contract and our rights to the federal refund for the electric car. I am disappointed in the general manager’s lack of responsiveness after the vehicle was leased after multiple attempts to contact him. Upon returning the car 3 years later we followed the instructions by the lessor as well as the dealership but upon arrival we were met with resistance and they tried to push us away because it is a holiday weekend and they could not be bothered. We stayed anyway and they continued to insist that we had not followed instructions, requesting clearance from the lessor and kept us waiting for hours before finally taking the car.

DO NOT BUY FROM HERE
1. The day we purchased the finance department had to rewrite the contract and call me back to the dealership after I left for .24 cents additional dmv charges… really?!?
2. We bought the car alarm which needed to be installed afterwards and the person you make an appointment with is rude!
3. Someone there input our address wrong to the lender and our payment information never made it to us. We called and they said don’t worry about it, it hasn’t been 45 days. Well it’s been 30 days and I should have received something by now.
We have called the dealership numerous times. They don’t return calls. And when we do talk to them they blame others. They never take responsibility. We have sent email messages to the CEO with no response. Today the GM was suppose to call back by 3pm and he called back at 5:30pm.

This issue did not get better, matter of fact it got worse. All I can say is after today, I will be done with this entire group of Moss Bro’s dealerships. Beyond upset, disappointing and flat out frustrated. I am truly sorry that I bought from here and even more sorry I thought they would help a bad car buy become better. AS IS, that’s what I keep hearing. AS IS means the car most likely is a bad buy and they want it off their lots no matter the cost to you the buyer. I am not one to say much, but I do not want anyone to go through what I have been going through for the past 4 months.

I just waited over 6 minutes to even be greeted by an employee in the Chevy service department. While I was standing in front of 4 employees, standing at their stations on the computer, not with any clients. Wow poor customer service. I’m here bc they did a free oil change on my vehicle and it’s leaking oil all over the place. And to top it off I was considering purchasing another vehicle. but not now. customer service should be 110% especially when your selling something you can go anywhere and buy!

The guys are just joking around hanging out and staring at women picking their noses I’m telling you there’s gotta be another way to sell a car

Came in for an oil change. They recommended I get a 30k service that cost $ 300. After talking about the service they convinced me that it was necessary. After getting the service I checked the maintenance book that came with my truck and it didn’t recommend the service until 150k miles. I spoke with them about it and got the run around but in the end decided to move on. Jon was professional about it and that is why I didn’t write a poor review right away.
Now I’ve been back two additional times because my check engine light keeps coming on… both occurred soon after leaving the dealership. So now I’ve spent over 5 hours sitting in the dealership wasting time. It’s one thing to pay for a service that wasn’t actually needed but it’s another to have to return two more times.
Reply: thanks for the reply Amer. Jon is always pleasant and he’s the reason I go for service. He explained that the service is recommended via your online GM connect portal based on my vehicle type. Although this doesn’t match anything in my Owners Manual. He also informed me that I had a 36k mile mark where certain components warranty expire. He rationalized that this was the reason for the service. My only problem with that is the service was not specific to those components expiring at 36k miles. Not to mention that an inspection might have sufficed versus a complete service. Do you have more insight on those services that were recommended and why? I’m still left with ambiguity.

Everything was done right they check everything that would kept the car running and they fix what needed to be fixed within an hour and that’s great I feel safe while driving my Chevy Cruze.

Horrible service!!! Not even worthy of a star!!!
Cant believe this happened at a DEALERSHIP. I scheduled an appointment for 3:30pm on a Monday for a oil pan change out on my Chevy 1500. I got off work early to get there at that scheduled time just to be told that they wouldn’t be able to finish by 6pm. I had to reschedule for Friday 7am and dropped my truck off. At around 3:45pm Friday, 8hrs later, they called to tell me that they messed up on the install, my truck was leaking oil and had to re-​do it. So I had to leave it one more day.
Saturday I had to call them around 4pm to ask what was going on with my truck. Might I remind you that they now had spent about 20hrs on my oil pan change out! 20HRS!!!
When I showed up at around 4:15pm Saturday, they still hadn’t finished and left me to wait an extra 30 – 45 min. After they «finished» the job they told me that my truck had a now constant oil leak and now needed a rear main seal.
They gave me a price for that as well.
$ 900 for a drain pan replacement and
$ 1250 for rear main seal.
Can you say rip off?!
I felt over all scammed, ripped off and as if my truck was damaged due to carelessness and or inexperience.
Will never go there again!

One of the more friendlier dealerships. They recommended an AWD Equinox after I told them I was looking for a car that’s good in snow and where I don’t need to chain up all the time (I live in Lake Arrowhead). The Car was great and only had 38,000 miles. The haggle process was more than fair In the end, I had a monthly payment that ended up being 30 bucks less than what I budgeted for. Lo, the guy that made the deal with me was awesome. Would recommened this place.

Updated review. Took my car for an oil change, they informed me of a recall. Jason was great. Took excellent care of us. When we picked up the car. Ty was awesome. He was helpful, friendly, and hilarious! Thanks guys! This is my second 5 star review

I would like to thank the General Manager Amer Ali for his professionalism and for helping get my situation handle quickly. Thank you again

Many people have many different experiences as these ratings show, but all I’ve ever known coming here since buying my car here, is great customer service and a great experience
always. I take my car here for its servicing needs, (oil changes, maintenance. etc etc)
and the service person (one of the managers i believe) Jonathan Pena has always made me feel special and always gives me the right suggestions when dealing with my car.
The service area is always clean and all the people that work there have always been nice as well. I will continue to come here since I’ve enjoyed my experiences so far and hope that the awesome service continues.

I have been thinking all day about what to do with this post. In one hand I feel that it took me writing a Unilocal review to get some action but on the other hand I feel that there was simply a break in communication. I cannot find fault in a break in communication because everyone makes mistakes. As a person in charge of a service organization with over 100 employees I can understand how these kind of things can happen.
I felt the need to update my review because I would only hope that if a breakdown in communication happened within my organization and I took the time to sit down and talk with the customer like Mr. Steve King (Service Director) did with me that the customer would see that I am trying to make things right just like he is.
I changed and updated my star rating as well because I believe that the breakdown in communication is something that will be worked on and corrected from this point forward.
I will continue to do business with Moss Bros. and hope that I can provide more positive feedback in the near future.

I went in looking to testdrive an Equinox two days ago. I wasn’t sure which vehicle I wanted to purchase so I was doing my homework. After compareing the Equinox to other makes and models I decided the Chevy was for me. I went in yesterday to crunch numbers on a new 2016. I loved the vehicle. I told the finance guy my situation, how much I had down, what I wanted to pay per month, and that I had a trade. We then started the back and forth negotiations. I kept telling him I needed a lower payment, my wife would not sign off on a payment of over 400. After talking for a while, he came to realize I was a sole provider for my family, and my wife was a stay at home mother. When he got the payment down, I told him I still needed to contact my wife for an ok. She had told me to go for it, but I still wanted a lower payment. I told him my wife still said no. He told me I needed to put my foot down to my wife because I make the money and should be able to spend what I want. I told him thats not the problem, the family budget is. After he explained that I should just do it and deal with the fact that my wife would only be a bitch for a little while and she would get over it, I WALKED OUT! Could not believe he insinuated my wife was a bitch.
Needless to say, I drove home got my wife, drove to a Chevy dealership in Hemet, and I am now the owner of a brand new Equinox with the payment I wanted and needed. I will NEVER set foot on a Moss Bros. dealership again in my life!

I wont be specific about why this place sucks, to avoid being harassed until I remove my Unilocal review by the people working there but 1 star is being generous.

I came back to Moss after all the problems I’ve had with them because it’s close by my house and Glen Moss had apologized and told me mgmt. Had changed.
They are still NOT GIVING GOOD CUSTOMER SERVICE.
I got my oil changed and a few days later there was oil on my driveway. I took it in and they said sorry, we didn’t tighten the filter properly. They tightened it this time. For my trouble I got a sorry, That’s it, sorry!
I went ahead and had them change oil when due again. My wife just walked in an said there is oil under your truck again!
I tried to talk to Mr. Moss but got the GEN. Mgr. 9Amar) And he can’t take care of it today, so I have to let it drip till Monday (I’ll take it in instead of going to work!).
Do a lot of people have problems with Moss, or am I just one of the unlucky few?
UPDATE 9-​21-​2015: I submitted a complaint on the Moss website about the latest mess up. So I got 2 phone calls and 3 emails wanting to sell me a car.
I guess after reading Unilocal the Svc. Mgr. Steve Called Saturday to ask me to come in so he could check it out. He had the oil cleaned
UPdate 9-​21-​2015: I got 4 emails and 3 phone calls from salespeople replying to my complaint on the Moss website. No mention of my complaint! They were asking what car I’m interested in buying!!!
Amar (gen. mgr.) could only tell me its been too long since my last oil change and to come in monday.
Saturday, 9-​19-​2015 The sales Mgr. Steve called and asked me to bring my truck in and he would look at it. He looked at it and said the oil drain plug was tight, but leaking and filter may not be the problem (but look at pic of leak I posted). He had oil changed, replaced oil filter and plug, and cleaned it up.
I’m not increasing the star level for now. I just want them to take care of my truck with good, professional customer service without the «sorry, we will do better next time».
I never got a response to asking if they could clean up the mess they made in my driveway. Thats a laugh.

January 27 picked up my car at 8. They say it has no problems and that nothing happens to them I drive to del taco and car still stalls out. This would be the 4^th time now and again the check engine light came on for the 3^rd time! In 9 days. Horrible they can’t get anything done correctly. I posted videos and pictures to back my reviews up. I don’t go around Unilocaling bad reviews but this place does not need to be a place to go to if you are considering buying a car.
This is ridiculous.