Stoneridge Dental Group and Orthodontics

I’ve been coming here for years and love the people and service I get. I’ve have a few fellow co-​workers I call friends coming here as well. My Ortho Dr. Carter is great who sees my whole family. (Minus my husband because I can’t drag him in!)As well as my Dr. Chung who takes great pride in her work. It’s hard trying to find good dentist who are not just in it for the money ijs. Ones who really care. All my office staff girls are fantastic especially when it comes to the ever so terrifying FLEXIBLE SPENDING ACCOUNT. Brandi and Jessi have helped me alot throughout the years with that headache. Fyi when you come in for your appointment late don’t get mad when you have to wait. Just smile and sit down or reschedule because that puts the whole schedule behind at any office.

I went in for a check-​up and a cleaning since I had not been to a dentist in a few years. I don’t understand all the negative comments especially the ones that say they waited a long time or hours to be seen. I was scheduled right away by a Jessie when I first called. And I didn’t wait a long time to be seen. But I could understand if a practice has many patients, it’s understandable you’re going to wait a little longer than usual. That’s normal. Anyways, Jessie was awesome! I’m all about great customer service and she gives that! And she even always had a smile on her face. So then I was taken back to have my check-​up and cleaning done and the staff in the back and dentist were great! I was really surprised on the newer technology and machines they have, which was pretty cool I thought. I’ve never seen some of those things before in other offices. And the place was clean, I don’t know what those other people are talking about, come on. –_​– Overall, I was very satisfied with my visit and the staff, everyone really. They all are professional and have great customer service and they got the work done! I will definitely be going back!

I have been going to Dr. Chung since I changed my job and stuck with her since — because of her skills, the latest gadgets, and the general cleanliness of the place. She is approachable like a friend and has taken care of my teeth for the last 5 years. She has helped me overcome my fear of visiting the dentist. I feel comfortable knowing that my teeth and I are in good hands.

I’ve rated this dentistry before meeting the owner of the practice. My wife and I had a serious situation occur that could’ve been worse, good thing it wasnt. The owner called us to talk about what occurred and how we could resolve it. Well, she was very professional and was genuinely concerned about the issue, and we were able to resolve it. I have to say, she has restored my trust in the practice, and I will continue to be a customer here. Mistakes happen because we are human, the difference is how we correct that mistake. great job, and you have our business once again!

It’s taken me years but I’m finished with my review and this office!!!
2012 draft: They cleaned and polished my 2 year old son’s teeth. However when it came to my own I have had several delays. 1^st — they over booked appointments. I took off early from work only to be told they can’t see me even though I had an appointment… seriously? Then they rescheduled me and when I arrived to have my teeth cleaned they state «we’re doing half of your mouth today» What?! why aren’t you cleaning my whole mouth? «The insurance company only allows half on one day and the other Half at a later time… why didn’t you explain this beforehand.
2015 final review:1 star for the front office staff/​receptionists. Otherwise this office is full of it. I will not be returning to this office and neither will my family. They constantly overbook and delay resulting in 3 different visits with 1 – 2 hour waiting in the back and leaving without services being done. My time is not valued and everytime I come I need something else that costs more money. The dentist even used the excuse of my x– rays bring more then 2 years to recommend an inlay even though I had x rays every 5 – 6 months with each exam and cleaning. Plus she ignored the tooth I’m actually having pain in after I’ve complained on 3 different visits just to finally Say you’ll probably need a root canal… not if you would have addressed my issue as initially requested. There are many more concerns but I don’t have the time to write it all out.

The ABSOLUTE WORST dental experience ever! This place was more of a training camp for wannabe dental techs and dentists. If you want 100 X-​rays for one tooth because «it wasn’t readable» & to have your mouth, teeth and gums used for dummy practice go here.

When given the option of much closer offices I always make the drive to Stoneridge dental! This office is stacked with knowledgeable and friendly staff, and I don’t experience the long wait times that I have at other offices. On a recent visit the specialty coordinator, Amanda, was professional and expeditious in getting me set up for the care I needed. She handled my case with the speed and clerical accuracy that exemplifies my experience at this office. I recommend this location whenever I can. From phenomenal front office staff who always make me feel welcome when I walk through the door, to the back office staff that have never fails to make me feel comfortable during traditionally uncomfortable procedures, Stoneridge Dental sets the standard for what professional dental care should be!

I am not a Unilocaler but my experience at this practice was so good that I had to write this review. Honestly, I was hesitant to go to this office at first because of the some of the reviews but I am SO glad I did! I had Dr. Chung as my dentist and she was excellent! She was very nice, gentle and meticulous and explained everything to me. After Dr. Chung I met their benefits coordinator Brandi who was very nice and thorough in explaining all of my options to me. She told me what Dr. Chung recommends and what are my other options without being pushy. I really felt comfortable with the doctor and staff and I look forward to my visits and recommend this office to everyone.

My experience with Dr. Singh and Office Manager Amy Ho at Stoneridge Dental was awesome! First, Amy accepted my student discount plan even though I am studying out of state and her office had never accepted the plan before. Perhaps more importantly, Dr. Singh and Amy did not try to extract extra money from me by asserting that I needed extra procedures. At several other clinics I visited before Stoneridge, I was told I needed upwards of $ 3,000 in procedures! At Stoneridge, Dr. Singh promised that I did not need anything more than a deep cleaning, and Amy helped process my discount plan with no difficulties.
Although every cleaning I have ever gotten has been a bit painful, Dr. Singh seemed especially careful and considerate in effort to minimize any discomfort. He constantly explained the intricate parts of the process in a simple manner, while creating an amiable atmosphere with light-​hearted humor. Additionally, I did not have to wait for upwards of 30 – 45 minutes in the chair waiting for a doctor to arrive! After the deep cleaning, Dr. Singh carefully outlined how to manage the little bit of pain I had, how to care for my teeth better in the future, and what to expect in the next few days. Lastly, Dr. Singh asked me to give him a call if I needed anything or had any questions (I did not feel the need).
After the procedure, Amy had all of my paperwork prepared for me, and after a few quick signatures I was out the door. The entire staff at Stonebridge was extremely friendly and helpful, and I will be certain to come back in the near future. I highly recommend giving Amy a call and giving Dr. Singh and Stoneridge a try!

Gave them too many chances… Had an appointment and still waited hours to be seen… Way to expensive here. Nice peeps but that makes sense when I’m sitting by myself for an hour.

I came to Stoneridge Dental with a difficult schedule because of work, school and my kids limited schedule. I called and spoke to Brandi I explained to her that I could not be there more than a certain amount of time and needed my kids first dental visit to go perfectly. I have 2 kids who needed to get their cleaning and 1^st check up to go smooth, they were both already VERY nervous at the thought of the Dentist. Brandi, who understood my situation scheduled my 2 kids to come in at a perfect time within our crazy schedule. As soon as I walked in she already had the paperwork ready I needed to complete for the first visit. She promised to have my kids seen at the same time and get the ball rolling quickly so that we could leave on time. The dental assistants were amazing with my kids, the dentist was also thorough and explained things well, everything went PERFECT. To top it off, Brandi had us wrapped up to go EXACTLY on time, to the minute! I was seriously nervous I was going to be late to work and because of Brandi’s quick thinking and arranging I made it to Ontario right on time! Thank you Brandi for coming through and making this a stress free & wonderful first experience for my children. The girls and the amazing Dentist who took care of my kids were very considerate and helped my kids let go of the fear they had. You guys are awesome!

Dirty, Dingy and Unkempt. these are the words i would choose to describe the office and chairs. I had a simple cavity filled and tooth cleaning. I will never return again. what a horrid experience.
My Mouth has been hurting FOR 2 WEEKS!!!
I decided to give this dentist a try since i am new to the area. TAKE YOUR HARD EARNED MONEY TO ANY OTHER DENTIST IN THE AREA. i went to gentle dental afterwards and the dentist was appalled at the use of materials and overall job she did. i feel like i have been swindled out of money and on top of that my new dentist had to remove the old filling.

Do not consider this Dental Clinic is at this time what I would say;
until they work out their bugs, they are too confused-​billings, procedures, scheduling, etc… It is a beautiful clinic-​state of the art, hope they work it out before they lose all their business. I will say the staff is friendly, but they are just not competent.

My last dental appointment was excellent! First of all I was welcomed by a very friendly staff! I was taken back to see the hygienist at the exact time of my appointment. My hygienist was also very friendly and made me feel very comfortable during my cleaning. It is so nice to have a reliable dentist that I can count on and trust.

Went to this place for an emergency toothache. I had a sudden toothache and this place was just right around the corner of my friend’s place. They immediately filled me into a time slot on the same day. The staff and dentist were all very friendly and nice! I will come back for my teeth check up again.

Everything was great !! The dental assistant was funny and kind. The dentist was really nice and didn’t try to sell me anything I didn’t need. Everything was new and clean. My son is scared because every time he goes to the dentist he gets a shot. They did a great job of showing him everything they where going to do and use, they took their time and spoke on his level. I will be conning back here in the future.

I’ve been going to stoneridge for about a year now, and all they want is your MONEY! Most recently while at stoneridge, the dentist and I were going over filling options for my cavity. I explained that I wanted the silver one since my insurance covered it and you wouldn’t be able to see it in the back of my mouth anyway! She began to argue with me and still sent someone to talk to me about getting the white filling and making payments. (100 dollars per tooth!!) And then she suggested I he Lazer surgery on my teeth! (300 dollars!!) I’d never even heard of that before! She definitely kept trying to push the most expensive things on me! To be completely honest, I wish I’d researched a family practice… stoneridge has been nothing but a headache!!! ALL THEY WANT IS YOUR MONEY!

I started going here last year before my wedding. Staff was super friendly and it wasn’t very busy in the waiting room which I loved. Dr Chris is awesome and treated both my husband James and I to make sure we had our best smiles for the wedding :)
I’ll def continue to go to them. Thank you to Amanda who has been so helpful there!

If I can I would give this dental office –5 due to their extremely unprofessional Ortho Staff!!!
This is like the worst Dental office I’ve been to. Their Ortho staff, most especially the dentist… terribly unprofessional!!! So disappointed… after 2 appointments including the consultation… they didn’t bother disclose a very important detail on my daughter’s treatment. So extremely unprofessional! Did I say disappointed? Yes… but now it’s too late cause they already got the payments and all!!! Good business for them… nice one!

JUST LIKE VR,
1. First visit, refused the deep cleaning, also.
2. Returned 2 years later for A CLEANING to save gas, giving them the benefit of the doubt. Got there and NEVER GOT THE CLEANING, instead spent close to 3 hours preparing for a crown that was suppose to be done in 2 hours.
3, Gave me an estimate stating no co-​pay, then was told later that I had zero benefits. My dental provider confirmed that 2 people from office had verified I had zero benefits before I signed the agreement (swindled).
4. I waiting until I had benefits to return to the office. Upon my return, the manager said they were not setup to finish my crown, and they wanted to work on another tooth. GET THIS… to work on the other tooth would exhaust all my benefits for 2013. Of course I told them I was not there for that. He literally was upset at me because I didn’t allow him to swindle me again.
5. Now I am being harassed because I don’t want to come back. I feel so violated. Just the mention of there name gives me anxiety. I had to secure an attorney to help me because they are literally threatening to charge me for a full procedure if I don’t come back and let them violate me some more. My dental provider has abandoned me, siding with them. Stating I abandoned the procedure. When actually the dental office refused to finish the procedure on 01÷03÷13 stating they were, «Not setup» for the procedure that day.
SAVE YOURSELVES!!! DO NOT SIT IN THEIR CHAIR. They only have an appearance of professionalism, they are ruthless. They will suggest procedures you don’t need, they will ask you many questions about your personal life, which I think is to ascertain if you are worth swindling.