The UPS Store

WARNING DO NOT USE THIS STORE! Complete worst customer service I have ever experienced! Received damage goods (damage caused by UPS shipping) vendor emailed me shipping label to return item at no cost to me. They would not take my label because it had no bar code. While in the store I called vendor & they agreed to email me another label. Asked clerk if vendor could email to them so we could print new label with barcode. They «REFUSED» to give me there email, only to tell me I could logon to their computer (which they charge for) & print (which they charge for). What a rip-​off to make a buck! I urge you to go to another store, perhaps with no customers they will go out of business & perhaps the new owner will bring back good customer service.

Terrible service. I needed a package overnighted to arrive TUESDAY! I paid for overnight service. Come to find they labeled it and it didn’t arrive until two days after it was suppose to arrive! Poor service, doesn’t represent the excellence of UPS. Use another location!

This ups store helped me with my notary, faxing and making copies today. They were very helpful and fast.

The worst store possible. Shipped a speakers worth $ 7000 and paid $ 350 shipping and insurance item got lost .UPS took 3 months to reimburse for the insurance amount. The owner gets the money and gives me the run around. Stay away. Thief and scoundrel. Ripoff

I called this UPS Store when i was about to move to the area and told the man who answered I needed information about renting a post office box. I had to pull information out of him, including the monthly rate. He gave me a rate for 6 months and I was trying to quickly calculate what that was monthly since I had just gotten a monthly rate from Postal Annex and wanted to compare. I had to ask him three times before he finally gave me a number, which was far more than Postal Annex. I told him thank you and he hung up on me without another word. I couldn’t believe how rude he was. Even if their rates weren’t sky high I wouldn’t give them my business. The owner at Postal Annex, on the other hand, was quite friendly and immediately offered me all the information I needed without any hassle. She helped me figure out the complication of getting a post office box from out of town so I could give a forwarding address where needed before my move. And she didn’t hang up on me when we finished the conversation.

i was in need of a notary pubic, was charged $ 10 per signature, no problem, when i went back to get two more i missed approx. two weeks later the same lady said it would be $ 20 per signature asked why the increase she gave me a foul look and said thats just the way it was, since i didnt care for her answer mostly her attitude i took my forms and left and found the Signtech on Vineyard next to La Pooch, super nice guy took care of me, this was last March. Recently i needed to ship a package, and was talking to friend about the package i needed to ship and he told me about the UPS store, i told him about my recent experience there and he said he had just used that store and it was a man running the place. figuring that lady was no longer there i went in and sure enough a man was there to help me, gave him the item i needed sent, he proceeded to put it on the scale and got on his computer and started taking my information for pricing, as he was doing this, from out of the back of the store came the lady who i had dealt with previously, she bent over and whispered something in his ear, his eyes got wide and in a low voice asked her if she was sure she whispered something else he told her OK, he then proceeded to tell me my cost would be $ 161 i thought that was crazy and asked him how much for shipping and how long before delivery, said it was $ 101 for shipping (with a one week delivery time) and $ 60 for packaging. I took my package and went to Signtech where i was charged $ 31 also with a one week delivery time… i will never step foot in the UPS store @ #305 Vineyard town center… i would not give them any stars but apparently i need to give at least one to post

I was very disappointed with how my issues were handled at this particular store. Customer service was slow and appeared uncaring. The box that was provided was HUGE for the items that needed to be packed. When asked if there was a small piece of tape I could use, she said I needed to buy a roll, which was $ 6. The box itself cost as much as the item I needed to be shipped! WHAT A RIPOFF. Usually, I have had little problems with UPS shipping to my house, but from what I experienced today, I WILL NOT BE HEADING TO THIS UPS STORE AGAIN.

Lacked necessary free supplies (ground envelopes) then insisted on charging me for a plain envelope– I had a prepaid label, should have been a simple in and out free interaction, instead cost me $ 1.74– not good

Went in for a passport photo, big mistake, walls are filthy, not really white, the owner did not know how to use the camera. I found out that the post office is much cheaper, and they are very aware of the requirements. My photo may not work and I may loose a very expensive trip because they are not doing the correct job. I also asked for one copy, he made two and was utterly confused about the void showing up (birth certificates can not be copied – how you can be in the passport business and not know this is beyond me) I will pray they did not ruin my trip. Don’t let them ruin yours. Did not get a sense of real competence.

Super fast, affordable & convenient notary services. I’ll be back for sure!

The lady who usually works here is slow. She lacks necessary urgency most times and can be rude.

I always use the US postal office. The one time I use the UPS store {as post office was closed} they lose a package I was sending to a client. Now I have to repurchase items to re-​send to client. Thanks :/

Needed to receive and send a fax. I called ahead and was ok with the info i got on the phone. The place is in a shopping mall so there is lots of parking and easy to get to. Upon entering to do my business I did notice all the services they offered. Since I waa a little flustered i just requested my business done. Boy was I wrong in doing so. I realized after everything was done, that there was no place nor was it offered to me how much a fax would cost. When all done, 3 pages plus cover page cost me $ 5.00. Geeezzz so I paid since I had no choice then he just took the money and put it in the drawer. No receipt no cash register tape. One can only assume I’m not the first with unreported sales. Watch your self if you go to this place or better yet go someplace else.

I am a current customer of UPS Store, as I am renting a mailbox there. Since I am living overseas, I needed them to handle my mailbox while I am away.
Although my mail seems to be delivered on time, getting them to do anything extra from afar is a hassle. They never respond to emails, which is quite frustrating. When I call to ask if they receive my email, they tell me they got it but don’t give any explanation as to why they did not respond.
Since I am overseas, I am a bit disappointed in their service, and am thinking of taking my business elsewhere unless they can be more responsive to their remote customers such as myself.

I went there to ship a box, they will push you to ship through ups even though I request usps which they also serve US postal service. Lady says 20 bucks to ship with UPS and when I ask how about USPS lady quotes me 65 dollars for the same bucks. When was the last time usps charhed 3 times more than ups. They are liars and I wolked out. Dont bother goinf to this store. Use usps or fedex on cochrane

Very very poor customer service. With a no we cant do that attitude. What can brown do for me… not much apparently.

I went to the UPS store to get a Passport picture since it was listed as having this service. Very unprofessional and the picture was awful. I do not recommend this location for your passport picture!

Great ups store… Very helpful people. I love small business like this that provide great service.

I don’t really have a need very often to ship large things but I recently sold a large item on Ebay. I found this place on Unilocal looking for a UPS store to ship UPS ground. The lady was nice and after a short wait behind another customer she weighted and measured my package.
The only thing I might mention is I think this is a private store not run by UPS so I was worried that the price might have been surcharged. The price actually ended up being less than I had calculated on line thru the UPS web site!
Highly recommended and will use again!

Since it is located in a huge plaza, the store is a little hard to find, but it is across from McD’s and next to Eric’s Deli.
I had to return a textbook to
and have never used ups before, but the staff were very friendly and helpful! This store is clean and organized with all sorts of envelops and boxes for you to pick out. I just paid for my box, and the guy said that he will take care of the rest… which he did (I just tracked my return online, and everything is on schedule)!!