Edible Arrangements

Very unsatisfied customer. I placed an order Thursday morning for an arrangement to be delivered to Morristown Memorial Hospital that day for my best friend who just had a baby boy. When placing my order through a representative on the phone I had specifically asked if any arrangements had something to do with ducks. I love ducks and I wanted the arrangement to be personal & since my best friend knows I love ducks it would have been appropriate. The arrangement she recommended was the Rock-​a-​buy bouquet which had a duck as the stand once i saw it on the website it was perfect! I added a boy balloon and had it shipped. Later that day when i arrived at the hospital I saw my arrangement and instead of a duck with fruit it was a blue bear with fruit. I was furious. I called the 1800 number immediately after leaving and she filed a formal complaint with the store that it was shipped from. Joel or Joelle the manager called me back Friday, and informed me that the duck was no longer available and that it was discontinued and what she can do is either refund for the bank or send chocolate covered strawberries. When I asked why i was not contacted if what I ordered was not available her response was, «since you chose a duck bank and the balloon was for a boy, we just picked the blue bear,» well that’s the most ridiculous thing I have heard. I would have not left my contact information if it wasn’t going to be used. If i wanted Edible Arrangements to use their discretion on choosing my arrangement I would have done that from he beginning. Considering the fact i didn’t order the arrangement based on the bank and I ordered it based on the duck, if contacted i would have ordered a COMPLETELY different arrangement. I chose to send the strawberries to my friend but she then informed me that she couldn’t guarantee delivery that day. My friend was being discharged Saturday, pointless to have them sent and no one receive them. I then told her to refund the whopping 10 dollars on the card, she didn’t have the card information so i told her i would call her after work and give her the information. When i called her at 5pm i was told she already left for the day and that she wouldn’t be back in until Sunday. If she was so concerned on making THEIR mistake correct and as a Manager, she would have asked me around what time I would be calling her or informed me of the time she leaves for the day. I left a message for her to call me back. Sunday comes around no call. It is now Monday she called me and I called her again when I got out of work. I was AGAIN informed she was done for the day. She is in from 8 – 4 each day. As a Manager it would be her responsibility to inform me of her hours, not an employee. I am done playing phone tag. I just now will NEVER order ANYTHING from here again, and I will be sure to pass the word that the 100% satisfaction guarantee as well as each arrangement is made to order is FALSE.