ShopRite of Mt. Laurel

When I «shop the sale» here, I always have problems. The items frequently don’t reflect the sale price, they are out of stock, etc. The cashiers, deli, managers give you a hard time. You can get a rain check — but to go to customer service, call the manager, can take 30 min. or more, making it just not worth it. Just an «emergency stop» for me since it is near my house.

terrible customer service. I weighed my produce at the store and their scale was wrong. Then the cashier rescanned my items and I had to pay the difference because of their faulty scale. Left an item in my cart because of being distracted from my sick kid… called 30 minutes later and they said there is nothing they can do for me. Disappointed.

Slow slow slow slow slow slow slow slow slow slow slow slow slow slow slow slow and more slow. One shining point-​had almost everything on my list.

Wasting some time before getting my car inspected in Cherry Hill, thought I’d knock out my small grocery list for dinner tonight. I’ve lived in Maple Shade for a number of years so I’m no complete stranger to this market.
The produce section is amazing. Well stocked and organized. I came in here early in the morning so the hot foods bar and seafood counters weren’t ready for the taking yet. Which was expected. I’m not a sweets girl but honey baby that bakery is awesome. Presentation is everything soooooo their showcase is laid out for you to pass by, come back pass by and buy something for your sweet tooth.
I’ve read some of the reviews and can definitely agree that the layout of this market isn’t very shopper friendly. I’m making lasagna tonight and was looking for Ricotta cheese. This took me about five minutes. Yikes. The dairy section is on the perimeter of the market as in most markets. But the kicker here, is that they aren’t all in one section which sucks. Ricotta cheese is usually near the yogurt, sour cream etc. Nope, not here. It was in a section around the corner next to the shredded cheese. Now I know. Lol.
The chemicals they use for cleaning the floors are nose burning. I do think cleaning should be done overnight, that way my nose hairs aren’t burnt completely off.
Other than that, it was a good shopping experience. Associates were friendly and very helpful.

As far as a grocery stores go it’s fine. I’ve been going to it for probably ten years and have never had a problem. The staff is mostly nice and courteous. I really like that they hire special needs people. I like that they get exotic fruits and veggies sometimes that I always have to try. My only gripe is for the customers from not putting their carts back, but that’s just a pet peeve of mine.

One of the better Shop Rites around with one exception. Their self checkout really stinks. I have used the self checkout multiple time, and I sware, I’ve had a problem with their equipment every time. Why they don’t either get new equipment or overhaul what they have is beyond me.

By far the worst Shoprite in the area actually within walking distance from my house but still rather get in my car and drive to Burlington, Morestown, or Hainesport… Could care less if they closed tomorrow

My Family & I have shopped at this location since it opened up. Never really had an issue with the places till the last 2 years. As the years have passed, it has become the worse one in the area and it truly shows. The place is always deserted as most of the shoppers have stopped shopping there (when there’s more workers then shoppers, you know something is up.) They seem to always be out of lots of their products, and the place always seems to be a mess with items put in wrong locations & many boxes already opened & lots of items still on the shelves with expired expiration dates. Most of the cashiers are rude and push all the grocery’s off to you, for you to pack everything yourself while they stand there and wait till you finished so they can scan more. So Rude! NEVER used to be like that, they always would bag for you & if you wanted to help you could, you were never forced to. Now you have to do their job for them! I can’t even express the looks of their fruit. Their grapes & strawberries are ALWAYS moldy, if they even have any. I pointed out the mold once to a worker who was standing right next to me one day, she laughed, and just left them there, didn’t care at all! They should be reported for selling foods like that! Since then, we no longer buy ANY kind of fruit there, we would make special trips to Wegmans for them! Over the last 2 months the place has gotten even worse, they never seem to have anything really instock anymore, so we finally made the switch! Recently a friend recommend that we try the newer Cherry Hill location, and there is NO comparison to this Mt. L location, it puts the «Super» in a super market! If you still go here, switch a.s.a.p!

Worst Shop Rite in the area, However it is also the closest to me. I will not do my main shopping here as their selection is not great. I will run in and get things as needed. Associates are friendly but not very helpful due to a poor knowledge base of products allegedly available in the store. The deli counter will give me double the amount of what I order UGH. It’s not terrible, but just not that great with all of the other great choices in the area. I wish it was better as I am a big fan of SHopRite.

UPDATE below;
I really like this Shoprite. It’s close to our house, has all the essentials and always had great prices. Being a smaller Shoprite store, sure it could be improved by adding those unique, special items found in the bigger locations.
My only gripe with this location is the malfunctioning self checkout registers. I struggle with scanning my Shoprite price plus card EVERY SINGLE TIME I have made a transaction. It scans the items just fine but always fails to scan the price plus card. Calling for help solves the issue (they key in their special code for «assist mode «) but that’s cumbersome and defeats the purpose of this convenient option.
Management/​corporate should look into fixing these machines.
…
UPDATE
Great tip regarding the hand scanner. They do indeed work soo much better than the built in scanner. Thanks again!

This is absolutely the worst Shoprite in the area. The only reason to go there is ease of parking, but that’s because no one wants to shop there. I went there one day looking for 5 things and they were out of 3-​cat food, ginger ale, and Plugra butter, which they had never heard of, even though the other Shoprites carry it. The customer service is horrible. In the frozen seafood department all the boxes were thrown on the shelves so that you couldn’t see what was there. I asked an employee named Lynette about it and she said it was the customers’ fault and said, «What do you want me to do about it?». Well, fix it. It’s in an affluent area and they should do well, but they don’t care. I’ll never go back there again. I don’t need the attitudes and lack of customer service. To the Ravitzs’ — you should really either fix this place or shut it down. There are still other supermarkets we can shop at.

A week ago, early in morning. My wife and I went to the this location to do some shopping. We were at an isle when an empolyee who was stocking can goods and he pushed a loaded cart filled with cans between my wife pregnant stomach and the shelves, leaving about 7 inches. He didn’t say excuses me at all. When I confronted this guy (old guy with long white duck dynasty look a like). He said, but I didn’t hit her.

There’s much to be desired at this location for Shop Rite. It makes me feel depressed. Maybe because it is a smaller store? Why bother going here when Wegans is right down the street.
I prefer the Marlton location or the other Mount Laurel location. I think this location needs improvements on it’s overall appearance.
I will stop here if I need something in area, but not to focus on my main shopping.

I stopped shopping here when wegmans opened. I do the pickup service on occasion, however, when my ankle is giving me a problem. It’s a great program If they call you when there is a question on your online order. One of my items was three 5 oz portions of coho salmon individually wrapped (my instructions went into the comment section). When I got home I immediately took out the fish to freeze the portions. To my dismay the fish was In three pieces, but not individuallly wrapped and it was rancid. It stunk up my whole kitchen I also asked for a pound chunk of jarlesberg. Now I know that it would be a chunk as close to a pound as possible, but was given two chunks weighing almost 1.75 lbs and that is ridiculous. When I examined the rest of my order I saw that my caramels were not there either. I Immediately contacted the Shop at Home department, but they were not helpful at all. They questioned me about the caramels because their list said they were packed. Now why would I lie about a $ 2.79 item when there were expensive things in my order? I transferred to the manager on duty who had an attitude and told me to bring the items back and go to the candy aisle and get the caramels to bring to customer services and they would take care of it. She also made sure to tell me that whatever I brought back gets trashed and they’re out the money. No I’m sorrry — nothing. I ended up throwing out the fish, keeping all the cheese and just writing off the caramels because I will get them at wegmans where customer service is first and foremost. After all, there was a reason i used their service in the first place — I was having issues and couldn’t shop the aisles so why would I come there.
Don’t bother calling the customer service line either. It’s a general line for all shoprites and they do nothing.

For many years, this has been my go-​to grocery store. They’ve gone through multiple renovations and reorganizations, but remain friendly, clean, and easy to navigate.
A bit larger than your average grocery store, this one carries some specialty products that you can’t find elsewhere, plus the variety of brands is huge. I’m especially partial to the pharmacy, which is run by an extremely friendly guy who knows my family by name (and prescription).
Another plus is the parking lot and traffic flow here — it’s never overcrowded or congested, and some side parking makes it really easy to run in and out.

I never thought I would say this, especially about a grocery store, but this place is just too damn big. I mean, it’s huge and nearly impossible to navigate if you don’t know the store very well.
I came here to run in and grab a few things on my way home from work, and I instead found myself constantly running from one end of the store to the other because of the poor layout. This was really a drag because I was exhausted and really just wanted to go home.
I can say that I was impressed with their selection of meats as well as the produce. They had more variety than my local Shop Rite, and everything looked really fresh. Maybe I’ll swing by here again when I have more time to get lost.

Really, really poor customer service.
I waited on the phone to get help with my online order, which wasn’t working properly. They left me on hold for a total of a half hour, I called back because I thought maybe I was on hold permanently. I felt I had to wait because I wanted to complete my online grocery order. Got no help. Ordered from a different store (Cinnaminson), which also had more options in their foods.

I have been coming to this Shop Rite for about 7 years now. We have tried to check out the en vogue ones like Wegmans or Whole Foods, but i always end up coming back here. The staff is friendly and they always have what I need. It is clean and going early in the morning typically means a quick visit. There is just no reason to go anywhere else!

Went to this ShopRite last week and was furious with their lack of customer service. There were several associates in the aisles stocking and putting up prices and although I passed each of them fifteen to twenty times (not exaggerating) while I was trying to find the last item on my list, not one of them offered to assist me. I’ve worked in retail for years and I know that what separates one retail chain store from another is customer service. There are cleaner, cheaper and more convenient grocery stores in the Mt Laurel area and I think ShopRite needs to take that into consideration when training their employees.

Still a chain supermarket, but tied with the Marlton Shop Rite as the best Shop Rite in the area (and in general one of the best supermarkets in the area). Pretty good variety of offerings, bathrooms are working, prices are good for things on sale, etc.
The layout is a little different than some other stores, but nothing too crazy than others. It seems like they have one or two more extra brands than some of the other stores.