Carson Pirie Scott

The manager Joe is very rude and condescending. He is not helpful or friendly. The girl who works in the purse department is exceptionally knowledgeable and helpful.

Excellent customer service. I have to say I’m very pleased with how helpful employees are at this location. Joe the manager took the extra step into assisting us with our questions and concerns. You don’t find many people nowadays who take the time and effort to assist customers. Greatly appreciated and will be returning to this location.

Don’t go to the Clinique counter. Some of the worst customer service I’ve ever had. One of the Clinique girls lied to me in order to try to trick me into signing up for the store credit card. She said I couldn’t buy certain Clinique products without signing up for the Carson’s credit card, which is ridiculous. When I got to talking to another Clinique counter employee, she told me that was absolutely not true! I can only assume the girl wanted the bonus that comes with getting someone to sign up for a card.

It’s not really my favourite department store, but the closest one to my place. I basically came over here because I misplaced my gloves, Marshall’s and TJ Maxx are only carrying M/​L Isotoners touch screen gloves, and I have XS/​S hands.
I ended up buying one other thing here too, though. The service is better at TJ Maxx and, for that matter, Marshall’s. The clerks are not going to say a friendly «hello» like they do at the discounts stores. No one is going to help you pick something out so that’s the same. The prices are a lot higher to about the same. (I find the «sale» merchandise is priced competitively at most department stores, these days.) This store was also just as big, if not more, of a mess on the busy Thanksgiving weekend here, than it was at the discount stores.
The advantage here, at least to some extent, is the selection. Unlike Marshall’s and TJ Maxx, they did have gloves in XS/​S. They were running out of the ones I wanted and so I got two pairs, as the «door buster» price made them reasonable, and I have lost gloves in February, when they are completely out– everywhere. The selection in other items such as coats and dresses was also bigger, although I didn’t find anything, so bigger is not always better. (I ended up buying a jacket at TJ Maxx and I am still looking for a dress.)
Carson’s is not a terrible store, but like a lot of department stores, it’s not what it used to be, by any means, ten years ago. I went to two clerks at TJ Maxx, one at Marshall’s, and two at this Carson’s store in the same day and I don’t understand why the service is a lot friendlier at a discount stores than it is here. It’s strange, but I am glad they had a couple items I could not get at TJ Maxx, in stock, when I needed them.

I’m from Los Angeles and we don’t have these in LA but I felt like I was in a Macy’s when I walked in here. Very nice store with a huge selection. I had to use GPS to track down my wife who was moving around like a fugitive on the run. It’s big and they have a lot of great deals going on. If we lived our here or if we had one in LA, we’d be regulars here.

My husband and I took my sister-​in-​law to Carson ’ Mt. Prospect store to buy a bra
She is a stroke survivor. She was treated very rudeky. There was only one sales person in that dept. Seriously??? With the prices they charge that seemed ridiculous. She was very snooty and snarky. Had to keep chasing her down because she needed to be fitted and other customers seemed to be more important to her. The final corker was when the final selection had been mafe, but we wanted a white bra, not black. The sales person dudn’t even bother too look, casually said they’re against the wall to me and I eventually found one. We brought it to this sane woman to check out and as she began to ring it up I noticed there was make up on it. I said excuse me, you need to find a clean one. Thus ignorant woman looked at me and said well is she wearing make up she could have done it when she tried it on. I was livid. I looked at thus woman and said she isn’t we meaning make up and you know damn well I had to go find it because you couldn’t be bothered. She begrudgingly went and found another. We will never, ever go back there again. Oh and it took almost 2 hours for one lousy bra. I have never personally been a fan of Carson’s, hadn’t set foot in one in over 30 yrs and I guarantee you I will never set foot on one again.

Carson Pirie Scott was always the spot my mother would find good deals when I was child (and where I’d play hide-​n-​seek among the clothing racks). And that’s exactly what I see Carson Pirie Scott as… Old School. The clothing racks especially the sale section is generally disorganized which makes it difficult to find sizes or a specific style.
On the plus side, since it is a newer location the bathrooms are updated and entire store seems pretty clean. Carson’s would be a last minute spot if I couldn’t find what I was looking for elsewhere.

I went in without makeup and not looking… put together. They treated me like garbage. They followed me around as if I was going to shop lift. I was carrying a designer (nicer than the ones they sell) purse! Terrible.
Avoid.

So I barely make the effort to write reviews so this is already a big deal. I’m not one to bash a place, unless it’s so terrible as this one. The variety of the products was fine and typical of a retail store. Also this was my first time at Randhurst mall.
However, I would rate the associates a –10!
Walk in and Lancôme had free gift. I couldn’t understand what the lady was saying at all but attitude is a universal tone. She didn’t seem like she wanted to help ONE BIT and I worked at Lancôme so it irritated me when she was trying to act smart and give us wrong information. I know they work off commission and she wasn’t listening, trying to move on to a wandering customer. Well, we did buy (easy sale) and she STILLLL was talking loud like she was performing at a DJ Tiesto concert. I had to walk away and could still here on the other side of the store
Next went to check out upstairs, bought a Michael Kors jacket. Had one simple question and just because it was a good brand they «assumed» the lint and hair would come off. That was after I repeated my question to three people and they all looked at me like I was speaking a different language. Next, the coupon we tried to use expired but I received an email extending the sale. I KNOW the associates don’t read all the flyers (I worked at Macy’s and wasn’t aware of half the sales). She gave us more attitude and so did the department manager. Also the entire winter wear department was cluttered and unorganized.
Next, went down to watches and AGAIN the lady didn’t want to show me where the Michael Kors watches. Took 10 mins to help me when she wasn’t doing anything and no customers were around. It was funny when she asked me to read an email a customer had listed when singing up for a Carson’s card. Anyways, she ended up being «OKAY» at the end. Killed her with kindness.
Sooo moral of my complaining:
I would rather go to a store and pay DOUBLE than be treated as bad as I was. I wouldn’t ask for help if I didn’t need it!

Okay I am really not into giving reviews but here’s my story. I went to Carsons I knew I had to go to Estee Lauder counter. With saying that I knew I was going to spend at least $ 150 so I was putting it off. Well I was out of all my moisturizers, so it was time. One thing I dread is the ladies behind the counter seem to always have this attitude that they’re better then the rest of us especially at Macy’s so I don’t even go there. So I go to the Estee Lauder counter I am dressed in sweatpants with a dago tee and a blackhawks jacket. So as the ladies behind the counter were ignoring me I can’t blame them I looked under dressed like I had no money. But THEN Vickie approached me from the Estee Lauder counter and she said can I help you? It took a while and it was quite funny because the older women that appeared to have an attitude told Vicky to help me. Lol HUGE mistake on the older women’s part BIG mistake. Ok Vicky I showed her the bottles I needed to purchase as I was all out of then a couple products caught my eye. Vicky did not try to sell me these products I asked her what are they what can they do for me? She answered all my questions and like I said she was not pushy like trying to make a sale. Vicki was very nice and very personable what more can I ask for she met all my needs and I would give her a 10 perfect score. Anyways my intention was to purchase my products I was out of spend $ 150 and get out of there but here I meet Vicky so I spent $ 450 because I want to look younger lol and she was so personable did not have an attitude really liked her!!! So my review overall go see Vicky if you need product at Estee Lauder she’s great! And as for the older women that did not want to wait on me as I said big, huge mistake on their part because Vicky I believe got a real good sale from me. Thank You Vicki wherever you are!

Let me first say that I haven’t been into a Carson’s since the one on State Street closed several years ago but I had a coupon and I needed a dress. I choose this one because it was down the street from my house and Unilocal reviewers gave this one a higher rating than the in Wilmette. This was my first time at Randhurst Village which was a driving nightmare so my nerves and patience was already low. I Finally find Carson’s and preceded to search for the dress section. When I finally found it, I searched around and noticed that they didn’t have a women’s selection for their dresses. So I waited patiently until a cashier was available for her to basically tell me that if they have any plus size dresses then they’re mixed in with the regular dresses. Great, so now with my 4 year old, I have to search racks and racks of dresses just in hope of finding one in my size. I was not pleased. So after a couple minutes of looking around I realized that I was out of luck and decided to head over to the children’s section to search for some bargains for my daughter.
Luckily, I was able to find some items for her and use my coupon with truly made it a great deal and worth my frustration at the store until I was waiting to pay. I’m standing in line patiently waiting on the cashier who was as slow as molasses deal with a P.I.T.A customer who basically wanted everything for free. After about ten minutes, another cashier comes to her register and instead of her asking for the next customer in line (which was me) she decided to take another lady. I bite my tongue thinking that the cashier that I was waiting for would hurry up. Unfortunately, she didn’t so I decided to go to the other cashier who now had 2 people in front of me. I was truly pissed until a 3^rd cashier came over and took another lady in front of me. I guess that even though my skin was darker than anyone else in the line I was truly invisible to the cashiers and the customers that were behind me. When I spoke up i was ignored by 2 of the cashiers but one did say that she would take me next. Well, yes you will because I’m the next person in your line. duh!!!
Terrible experience. I truly don’t understand these stores that have major sales on during the weekend and have their worse employees or limited staff. I doubt if I will be back! I

Took my Mom in the wheel chair today. Discovered that store is not wheel chair friendly. Curb ramp does not align with handicap door, button for door is hidden, racks too close together hard to maneuver wheel chair.
Rude people on elevator but Carsons can not be held accountable for that.
Did find pants for Mom but couldn’t really shop because of access issues.
Staff who helped us was real sweet.

I came here on Black Friday (late morning) and was very impressed with their organization of their items and lines! It made Black Friday shopping quite stress free!!!
I usually go the to the Schaumburg Carsons, but I came to this location with my mother in law and sis in law. I like ths one as well! Easy to navigate and very well run! Its right in the newer Randhurst shopping center, so there are other stores and nice restaurants to visit while spending the day shopping!
Make sure you check online for coupons that you can print off and use!!!

Here are the main things I come here for — nylons, suit cases, clinique counter and the crystal.
I usually realize last minute that I need a new pair of nylons, and I am so thankful that I have Carson’s within a 10 minute drive since there are absolutely no malls or other department stores within a quick reach. The selection of brands is poor but the ones they have are not too bad.
Their Clinique counter I can go on for ages about! I first started using the brand because it is hypoallergenic and then I discovered how amazing of products they carry! I’ve always just used the green tube normal mascara but I needed something that will withstand heat and sweat and humidity. The clinique girl recommended I purchase their warm-​water mascara in the grey tube and I did, amazing!
I have also now purchased wedding presents for multiple friends here, crystal shots, crystal glasses and a crystal vase. All of them looked beautiful and were worth the price. Btw they do have good sales on crystal from time to time, so check it out.
The clothing department I am not in love with, it might be one of the only store where I just dont even care to look at the clothes! The stuff that I have tried on has always felt very cheap and flimsy. The feeling you get from a fabric that is going to shrink, lose shape and color after the first wash. I have checked out baby’s clothing here and they have carter’s and other popular brands, so it’s not as bad as the adult section.
I have also purchased a fossil purse here about 2.5 years ago, at a very reasonable price, and it is still looking pretty good!
I am fan of their goodwill sale, I always seem to have clothing that I can donate, so it’s great that they give me coupons to apply to new things that I will buy anyways.
The staff doesn’t seem like they want to be there, at all. Last time I needed to be directed to find a department and I had to ask the jewelry counter lady, who was texting when I approached her. Just my presence did not force her to stop texting! When she finally looked up, she gave me this odd look of «may I heeeelp you.» Not very professional… And even though I love clinique those girls try to be very pushy with promotions, take it as a hint to be quiet when you see that I am in a rush and am not interested in singing up to some preview date, after I already said I am not interested.
Compare to the large amount of departments, I only visit a couple because the rest are so low quality. I’ll continue coming here, but only for the few things that are actually good here,

My Dad LOVES this store… mostly for their yellow dot sale. I personally am not a big fan. I can’t really find what I like here. I did come here to get my make-​up done at Lancome (you can make an appointment to get it done, no charge and no minimum purchase). The make-​up looked great, and I do like the quality of their products. But the girls were not very friendly. The staff here in general is not really friendly. I was greeted by 3 people who looked miserable handing out coupons. I felt bad for them… but at least smile! It was odd?

So, I used to work here. When I worked here, I really liked the store. It was always busy, had a great selection, and lots of great coupons and sales. Carson’s still has great coupons and sales. You pretty much shouldn’t buy anything here without a coupon. I came here last night in a quest to find a black sweater and so many clothing items were 75% off (I was so tempted to buy a pair of boots I’ve been eyeing all winter but decided not to).
But… things have really seemed to change since I left. The renovation is really nice (the store is brightly lit without hurting my eyes anymore) and the people who work in the jewelry department are very friendly. There are a handful of friendly employees throughout the store. However, there are also a handful of employees that seem to care more about chatting with each other than helping customers. And the racks? One of my pet peeves is disorganized clothing racks where they stick out at all angles. The yellow dot items always seem to be like this, especially in the women’s department. I just didn’t even want to try to look for a sweater in that mess. I took pride in keeping racks clean and organized while I was there; I wish the other employees were the same way. Chat with each other while you’re cleaning! Just do it. Ah, oh well.
Carson’s, you may be good for the occasional formal dress or bath towel, but I’m shopping somewhere else for my clothes. I still have a gift card to use, so you’ll see me here again, but probably for a household item.

I really want to give this Carson 0 star but I can’t. You can only get service here if you are white. If you are Asian like me, forget it.
Last week I went to Carson Woodfield and they didn’t have my shade of Lancome foundation so they sent me to the one Mount Prospect. They call in advance and told the Lancome counter in Mount prospect that I will be coming and told them the shade that I need. I arrived and they rang me up. I got home and realize that was not the right shade. The cashier never put my receipt in the bag like she said she did. Called the store and was informed that I need a receipt. So now i’m stuck with a wrong product.
Today I went back because I want to use up my Goodwill coupons. I put my clothes on the counter and was ready to pay. The cashier looked at me and she walked away pretended like she was putting clothes away on the rack. I know she saw me because she looked at me while she was helping a white customer and again right before she leave the counter. All 3 cashiers were pretending like they didn’t see me even tho they were constantly looking back at the counter. One of them was actually right there by the counter. When another customer (white) walked up to the counter and stood right next to me, one of them ran up to the counter and greeted her asap. I said something to the cashier and even the lady that was there after me confirmed that I was there before her. The cashier claimed that she didn’t see me. I left everything on the counter and just walked away.
Never again.

Their selections are limited. People only shop here b/​c its one of the only stores left from Randhurst Days. They are now remodeling and I’m sure about ready to jack up the prices. They do have good coupons, but there isnt anything ever worth buying. Their selection of clothes, shoes, and everything else pretty much sucks, but I always find myself wondering around hoping to one day find that perfect shirt. Don’t think it will happen, but I can always hope.
Besides the jewelry dept, their service sucks. No one ever greets you. they clothes are always a mess, and everyone just acts as though they hate their job. I also once had a pair of socks that I was holding around while looking for other things – and security was secretly following me around watching me thinking I was going to steal a 5 dollar pair of socks. Its like GET Real! I finally paid for them and told the lady at the counter that they can tell securrity to stop following around now… ugh

This is a good store to get stuff for your entire family. They have all things like clothes, shoes, perfumes, and more. I like this store and I always find good deals here.

The selection of women’s clothes is okay here, but overall not as good as other locations. They have some of the best jewelry sales though!