AT&T

I purchased a galaxy s6 active in sept from them, from the first day I got the phone it did not work properly you could not install Facebook on it. After 5 trips at an hour or more in the store with three or 4 employees working on the phone and 2 hrs on the phone to customer service. I was told by the store it was a defective phone, told by customer service that it was a software problem, I was told by the store to tell them I wanted a new phone they said well send you a refurbished phone, I paid $ 700.00 for a new phone not a refurbished phone .I had a friend stop by my shop told him about the problem, he said let me look at it in 3 minutes he fixed it ‚(you need to turn off the parental controls to add Facebook) so after 7 hrs dealing with this an amateur fixed the phone where there trained employees (monkeys) could not .I will not go into there store again and when my contract is up I will shop elsewhere

Just walked out of this joke for a store. There are 4 employees in the store. 3 of which are with customers. 1 girl was on the phone. Nobody greeted me. Nobody even said hello. I stood around for a bit waiting for someone to give me an ETA of when I would be helped. All I wanted to do is buy a wireless charging base for my phone. THIS is why people shop on Amazon.