Comfort Inn

Absolutely the worst hotel experience I’ve had in years.
I travel a lot on business and I’ve stayed at hotels, motels and inns all over the country. This is absolutely the worst hotel I’ve stayed at in years.
I arrived at the hotel dead tired — all I wanted to do was check in, unpack, go grab dinner and come back to get some sleep for an early AM meeting. Check in was fine and the room looked clean. I unpacked and was heading out to grab some dinner when the first problem popped up.
The hotel door didn’t lock. As I was leaving the room, I didn’t hear the customary sound of the autolock and fortunately I tested the door. Sure enough, it opened right up. I closed it and reopened it several times to make sure it wasn’t locking. Thankfully I checked before leaving the room with 2 laptops, a bunch of computer parts and $ 600 in cash sitting in my luggage.
I called the front desk and let them know about the problem. Instead of offering me another room, they told me they would send someone up to fix the problem.
It took nearly two hours to get the #$%#@$% door fixed with me sitting there the entire time just wanting to go get dinner and come back to get some sleep. As it turns out, the maintenance man had gone home for the day and they had to call him back. Then he had to come look at the door, make multiple trips back and forth for tools and parts, all the while trying to figure out what was wrong with the door locking mechanism.
So the guy finally finishes and leaves. I go get dinner and come back.
Intro to the next issue. I come back from dinner and go to the sink to wash my hands and realize that the sink stopper is closed. I might not be the brightest guy in the world but I’m also not an idiot. I spent the next 15 minutes trying to figure out how to open the stopper on the sink. I checked everywhere, including under the sink before finally breaking down and calling the front desk. The lady at the front desk said she didn’t know how to open the stopper but she would go look at one in another room and call me back.
She finally called back 15 or 20 minutes later to tell me that in order to open the stopper you have to push down on it and it clicks open. Are you kidding me? So in order to empty a sink of dirty water, you have to stick your hand in it? IMO, whoever picked this out should have the crap beat out of them for buying such an asinine design. Whatever.
And this leads to the coup de grâce of the evening. I get in the shower and within 30 seconds I was standing ankle deep in dirty shower water. It took 30 minutes to take a shower because every 4 – 5 minutes I had to turn the shower off and let the water drain for 1 – 2 minutes. I finally finished my shower and called down the front desk. (BTW the person I kept talking to was Nancy.)
I let her know about the problem in the shower and complained about the repeated problems at the hotel. I asked her to send someone up with some Drano so I could clear the shower drain. She informed me that there was no one else working and she was the only person at the hotel and they didn’t have anything to clear a clog. She also said they were having problems because of renovations — I’m not sure why that’s my concern as a paying customer but she seemed to think that would resolve everything.
At this point I was FINALLY, begrudgingly offered another room to stay in. Unfortunately, it was a little too little, too late as I was already unpacked, showered and all I wanted to do was go to sleep.
Folks…take my advice and stay away. I could excuse all of the issues if the staff had taken a more proactive approach to solving the problems or even if there was some sincere concern showed for the issues. As it stands, I would recommend you find another place to stay — even if you have to stay in a neighboring town.