AAA Mountain View

They always got my back when I lock my keys in the car.
The insurance packages per year are nearly unbeatable for the services they provide.
Customer support is super thorough if you ever have any issues, questions, or concerns.

I call in advance to get a international driver’s license. The lady who answers in a very rude manner doesn’t even let me finish my question as soon as she hears «driver’s permit» and tells me they only have a few left and tells me «you would need to come right now to get it». Now I work a block away from there so i’m there in less than 5 minutes. I walk in and this lady who’s playing on her cell phone in the rudest manner tells me they are out of permits. She didn’t even let me speak. I will definitely never ever go back here. I have no time to waste and what she did was very unprofessional and extremely rude.

I just transferred seven — count ‘em, seven — insurance policies over to AAA. My new insurance agent is Mark Jackson, and I highly recommend him to anyone with insurance needs.
I had been with my former insurance company for just over 10 years, but in recent years I had gotten the feeling that they were no longer serving my best interests. Despite a clean driving record for over two decades and decreasing number of miles driven, my premiums continued to creep up. That company (Farmers) also kept fudging the estimated number of miles driven without informing me, trying to trick me into paying more than I should. When Farmers said that our estimated annual miles driven for our minivan was going to be 43,800 miles (yes, you read that correctly, forty-​three thousand), that was the last straw. The van is 6.5 years old and has fewer than 30,000 miles on it. How does that translate to 43,800 miles a year? The way I saw it, if they can’t get basic math straight, then how can they possibly be calculating my premiums correctly?
Anyways, I digress. I decide to call Mark Jackson to set up an appointment. He surprised me when I called for the first time, because he actually answered his phone. I had been prepared to leave a message and wait two weeks for a return call. He was with a client at the time, but took my number and promised to call back. Sure enough, within half an hour I was speaking with him and we set up an appointment to meet. I warned him that I had several policies for which I needed quotes, and he asked me to send copies of the various declarations pages from Farmers in advance, so he could load the information into his system and be prepared to efficiently provide the requested numbers.
I ended up meeting with him for nearly 2.5 hours, as there were a lot of things to cover, particularly with regard to the homeowners insurance policy. For the auto policies, he adeptly adjusted the different coverage amounts to find the most cost-​efficient and logical ways to insure the vehicles. He quoted me a great price on a personal umbrella policy, and got me into a much improved earthquake insurance plan compared to what I had with Geovera. This was a bonus for me — I didn’t go into this meeting expecting to address this policy.
Throughout the meeting, Mark was patient with my questions and confusion (and there was plenty on my part). When all the dust had settled, I had seven shiny new AAA insurance policies with far superior coverage, a reduction in premiums of nearly $ 400 a year, and a nifty new Giants stadium blanket.
So, I’m happy. I expect to be with AAA for a long time, and I’m extremely pleased to have Mark Jackson as my insurance agent.

This is the 3^rd time I have gone in this location and received rude, bad attitude service. I went in to book a vacation. The helper «Jasmin» (dark headed) absolutely was not interested in helping. I became unsure if they even did this sort of thing, but I recall seeing an ad that they did and someone else in the place said they did. I had hoped to at least get some ideas about planning even if they didn’t do this. They don’t want to help.
I am giving this 2 star because she did alert me to the complete abysmal ignorance concerning service dogs that should NOT exist in this industry. It should be a #1 training point before being hired. So, this made me realize that there are lots of Jasmines out there who don’t want to do their job and don’t know what they are doing are generally ticked off with the world… and I better prepare for that. She is who I am trying to avoid on this trip and why I want to plan now. So, thanks for pointing out that the training in this field is really poor.
I decide not to waste my time with AAA services and go with American Express and other providers. Everyone I asked after I left while out shopping said that I should use online services. I don’t even mind paying for good help with this. It seems that the «in person» services just don’t exist anymore.
I am not sure we are going to renew our services with AAA. American Express and some others offer the same thing… and it appears better. I won’t go back to this location again. 3 times and you are out.

I left three messages with my name and phone number over a several day period and never got the courtesy of a return call. I finally went in to change my address on my CA Drivers License only to wait in line and then be informed they no longer provide the service. They were uncaring and rather abrupt. After paying their fees for 25+ years and never using their services, I was really disappointed in them. this place out to be shut down and put out of business. Outrageous. Apparently it is rather common as I now read other reviews!!!

I only gave them 1 stars only because I’ve been dealing with Bill for years and has always been pleasant as for there DMV walk in is great but their DMV phone service is the worst! left them a message at 8:30am then again at 12 and still no return call! Horrible customer service because even the real DMV offices return your calls! What’s the point of leaving a message!

WOW! The amount of rudeness is NOT WORTH IT at this location. I live on the same street as this AAA, and thought life couldn’t get more convenient. I came in after buying a car and reading about how great the DMV services are here. Like a previous reviewer noted, they will not respond to messages you leave on their phone line, and they will NEVER answer their phone — so stopping by is your only option.
As the buyer of a car, we had a folder of paperwork. The lady behind the desk grabbed it from me and told me I did it «all wrong». I told her these are copies, and the seller went to her AAA who handled it. The lady then proceeded to tell us three or four times that she «isn’t the one that handled it wrong». I was like, ok — I know you didn’t do this, but can you help and tell me what I need to do to fix this? She then starts telling me the papers are copies, and how she can tell these are copies because of the ink. To which I reply, «Yes, these are copies, I’m not claiming they’re originals at all». She was so rude that at one point I couldn’t take it anymore. I finally said to my friend, «I can’t believe I am a paying member of this organization, and I pay for this service. How are the Unilocal reviews good here?!!». Yes, I brought Unilocal into it. Then, she magically became much nicer, but just as unhelpful. She told me that what I needed to do was take a day off work and drive to the seller’s location (hours away) and go to AAA with her where we could jointly solve the issue.
Here’s the best part… the next day (today) I woke early, waited in line at the Santa Clara DMV, and got ALL the answers I needed and then some… car is registered, title transferred. The lady there was SO pleasant and happy to help.
Here is my major qualm with AAA:
They make their money because people really don’t use what they pay for with their membership. Hell, if annual tows rolled over to the next year, I could probably tow my car to work half the time. I’ve even thought about having AAA tow my car home so I don’t have to pay for airport parking while I’m travelling. It’s THAT useless to me and most of us. The AAA hotel discount doesn’t even come close to any internet price. Point being — if I am going to use your service once every three years, but pay every year, it had better be some damn good service.

If I could give this location a negative star I would. I called the office number hoping I could save sometime to get my vehicle registration and skipping the line at DMV. I called about 11:00am and was instructed to leave my name and phone number and someone will call me back. 5 hours later still no call. As I’m writing this review its been 27hours later and yet to receive my call back. Well I finally went to the dmv office and luckily the wait was only 45min.
With this kind of low AAA professionalism I will be moving to ALLSTATE INSURANCE. I think your in better hands with ALLSTATE.
THANKS AAA.

Really rude and unhelpful customer service representatives working the DMV services dept. No different than going to the actual DMV except the DMV doesn’t have annual fees. Wouldn’t recommend this AAA branch.

One of the things you need in life is insurance. Whether for home, or car, you need to have it covered! I’ve been with AAA for over 30 years and whenever I go to compare, and possibly switch, the other companies just don’t stand up. Insurance is boring to talk about but the level of service you get for the price is quite simply the best. If you combine coverage the deals are really good. The towing service is amazing! One 200 mile tow and three 100 mile tows for $ 100! (Plus locksmith services and fuel delivery)
I’m a fan… Thanks AAA!

Unfortunately had to call on AAA road service TWICE in the past 3 weeks, first time hit a curb, damaged sidewall. AAA put on the temporary spare and I was on my way, and then a few days ago, dead battery, they were out in 15 min to get it charged up. I will say there was a bit of an upsell as they told me I am about ‘ready’ for new battery based on some testing they do, price was $ 136 which is pricey, and clearly would pay it if I was stuck, but think I can do better at Sears. So deducted one star for pricey batteries, you would think that their batteries should be cheaper. In any case the service is always professional and polite, they show up on time and do a great job.

Drive here in need of help and drive away happy! This amazing one stop shop handles your DMV Paperwork and drives to you when you are stranded. I highly recommend this place. Why? You and your cars will drive off smiling.

I recently visited the location to make a couple of payments. I walked into the door and I noticed that the lady with wavy black hair that typically sits in the middle on the right when you enter was sitting at the counter right in front of the door. Apparently, she must have been bored as hell or busy as hell because she was playing with her phone (maybe in this place it’s OK to screw around with your phone while on duty).
I walked to the right after following the directions I was given for what I needed to do, talked to a black guy who has helped me before that typically gets the job done but hardly smiles (I think smiling may cause wrinkles so maybe he wants to avoid them). Meanwhile, the guy in the middle was chit-​chatting with a female colleague outside of a cubicle.
All in all I still give this location 4 stars, mostly for what I can get done here but not necessarily for the smiley reception. This place certainly has some laid back atmosphere. I wish I worked in a place like this where I can just chill.

In fairness, I did want to provide an update that the Mountain View branch contacted me finally, and offered me a year of free AAA membership as an apology, and also helped me with a quote. Only issue is that I never did received the free membership as far as I’m aware, but I wanted to up my review since they did finally get in touch.

Just wanted to write about the superb service I always receive from Halin Chung, who works with my agent Melanie Yue. She is so efficient and takes care of my auto, home, membership renewal every year. I have auto and membership set up for auto renewal but not home so I call or email her every year during renewal time. She sends me all the docs that I need thru email attachment whenever I ask for them with my payment receipt. She also tries her best to give me promos on membership. She is so nice and so knowledgeable and very accommodating. With service like this, I will never switch to any other insurance (I had Allstate before). There was a glitch in the system last year where I was charge a little extra for membership since I got the promo and she took care of it asap and made sure I got the credit refund. I love working with Halin! What a great asset to AAA. I hope AAA treats her well so that she sticks around, I want to continue working with her every year! Thanks Halin!!!

I was out in 10 minutes for a DMV related thingy. Same stuff would have taken an hour at DMV.

Amazing service at AAA mountain view! My agent Andie was absolutely superb with helping me understand all my options and gave me objective knowledgeable advice. Make sure you go to Andie — she’s amazing and went above and beyond to help me sort out my auto and renters insurance!

Well organized location, with clear easy labels for various points of interest. The DMV services are right in the front. Parking can get tight.
DMV service was excellent. I came around 2:00pm on a Wednesday and there was zero line. Was in and out in less than 10 minutes.
BIG CAVEAT: DMV services accept only cash, or check, so be prepared for that.

The worst service ever… Saturday night I call at 12:45am battery died it’s 2:36am and I’m still waiting in the cold.

DMV screwed up my registration. I showed up here and got it fixed in 10 minutes and left with stickers in hand. Awesome. I didn’t even need an appointment.

After waiting in line I found this location doesn’t do license renewal in dmv services. Frustrated and on my way out I decided to ask the receptionist a few questions.
This was the good part: the front receptionist when you directly enter the building was kind, answered my questions and seemed empathetic for me.
Shes a good employee because despite my obvious irritation she did her best to help me in a friendly way.

I read some reviews on Unilocal and asked Mark Jackson for a quote for my auto insurance and renters insurance. He replied very quickly for the quote and worked on it immediately. I got a fair price from AAA for my insurances. And Mark Jackson is a responsible guy to do business with! He explained me everything in details over the phone about my auto insurance and renters insurance. And he was very patient to repeat many details and answer my questions. It took him an hour on the phone until he had to leave for the office. He even tried to use a different coupon code to lower the rate.
Get quotes from multiple companies and try Mark Jackson from AAA. If his quote is fair enough and do business with him, you shouldn’t be wrong!

I tried using the call center 800 number and thought everything was going great but apparently not. The call center didn’t properly cancel an older policy and couldn’t refund my money and didn’t even know where my money was.
Frustrated, I went to the AAA office and instantly and thoroughly everything was quickly and efficiently resolved. I was even able to get my costs reduced and increase my coverage.
For any future changes, I will definitely go to the office and save the online/​phone service for simple payments.

This review is for Bill William Miller. Thank you for helping us sort out the mess that was done by our previous consultant. Our previous consultant singed us up for a home insurance policy that was not needed since we were already insured by the builder. We tried to get it cancelled for the longest time but there was no response from our agent in SF. I went into the AAA mnt view office and got help from Bill Miller. He helped me sorted it out within 10 mins. Also he also helped me fine tune my auto insurance policy to better fit my budget + renew it 4 months later. Keep in mind, Bill did all of this without getting any commission nor credit. This review is for that. We are trying to transfer to the mntview office for our primary location instead. Their customer service here is awesome.

Rude staff. I got an international license here, which only took like 5 min — and it shouldn’t have been this unpleasant. I got a international license last year at a different location, and they were much nicer.

Came in here to utilize their DMV service to renew my car registration so that I could obtain a sticker right then and there earlier this morning before the lunch rush began. The employee began to process my transaction and informed me that they only take cash or checks for payments. Who in their right mind uses checks these days except for mortgage/​rent payments, and transactions between businesses? This is ridiculous! They should have put a note on their web site to warn customers that they only take cash and checks for payments.
So I returned to work and renewed my registration online and placed the confirmation print out in my car till the sticker and registration arrive in the mail.

Im prep for a trip to Europe where I will be driving a lot, I picked u pan International Driver’s license. The last time I did this was at the AAA in Seacaucus NJ before hitting Spain. The lady helping me was friendly fast and efficient. cant say the line to pay however was fast or efficient, Though they were friendly. There’s some crazy construction going on outside so it looks a bit like a warzone. However I got what I needed and got the heck outta there

AAA