Jiffy Lube

Worse service
I used to go to the one in Palo Alto and was just fine, however I needed to go to this one in MV and they had a very bad service! They filled up my oil and left the compartment open, I was driving and a bad smell was inside the car, the car was licking oil under and through the headlight and I was feeling afraid to catch fire or something. I opened the first part and I saw that the thing was open, and was oil everywhere, I took again to the same jiffy lube and they filled up for free, when I got home I noticed the water tank was also left open. Just to share my experience and tell everyone to open the car just to check if nothing was left open.

They did a good job overall. A bit pricey and they tried to upsell me on a couple things I didn’t need. They did get me in and out quickly though and had good customer service

I was impressed with the level of service and professionalism of the Staff. Nothing was overlooked. True value for the price. Highly recommend and I will be a return customer.

Not recommended at all. It’s not worth risking your car to this company, I say this after having been a customer for years then due to their incompetence they caused my wife’s car to leak badly and catch fire when the oil contacted the hot catalytic converter and engulfed can the car in flames. She got out safely but the car was totaled and Jiffy Lube management told me on the phone that they have an army of lawyers and can defeat any lawsuit for their negligence.
We have documentation of everything in this post, police and fire reports, insurance company investigation and we even had the dealership thoroughly examine the vehicle and verify that Jiffy Lube was completely at fault.
(The last time I checked, no car dealership I know has an army of lawyers and they don’t wreck any of our cars.)
The long story is that I brought my wife’s car here regularly because she was helping to open a new set of stores and was working very odd, extended hours for a few years. Every six months like clockwork I would find a moment where I could get her car away from her and run it to this Jiffy Lube for a quick oil and filter change.
This last visit I took her car there in the afternoon, they came out and told me that they looked up «the records» and found that the fuel filter had not been changed according to Toyota guidelines (this is not true, modern Toyotas do not have a regularly scheduled fuel filter change because modern gas is clean), I fell for it and told them to change the filter.
They then came out and told me that the transmission fluid was burned and needed to be replaced along with its filter (I found out later that this was nearly impossibly because I had it changed not that long ago) once again they seemed so sincere and knowledgeable that I fell for it and approved the transmission oil to be changed (yes that fluid is a type of oil).
I noticed that a lot of other customers came and went and my wife’s car was still in there being worked on. I spoke to the lead guy and he said he was struggling with the fuel filter (a task I have done on my other cars in two minutes) and I couldn’t have the car back because it wouldn’t start right now (true). I noticed that all the boxes of fuel filters were on the floor and there were new filters out of the box on the filter floor (the dirt and grime was obvious when I got up close).
I told the lead person/​manager that it was a bad idea to have filters on the ground because the dirt could get inside them and be bad for the engine (absolutely true), he realized his mistake and picked them up but not before shooing me out of the service area.
He insisted that customers could not be in the service area, I told him something was obviously wrong and I wanted to watch. He refused to give me access and said I had to look through the window (which is positioned so you can’t actually see any details of what they are doing.
They closed the shop but were still working on my wife’s car for another hour, struggling with the transmission oil and it’s filter.
He finally finished and couldn’t get the car started. I went into the service area and got it started (it had always started on the first try and had been perfectly reliable) but the engine ran very roughly. He apologized and told me that they aren’t really mechanics, just people they hire off the street and show them how to sell the customers, then incidentally they are shown how to barely get the service done.
He apologized some more and said he was surprised that he still worked there because it was the sixth car that he ruined that year. He wrote an 800 telephone number on my receipt, he signed it alongside the number and told me the folks at the 800 would pay my dealer to fix my wife’s car correctly.
I believed him but to be honest I should have walked away and left the car there.
I had lost my job several months earlier and sold my car so I didn’t have to keep making payments. My wife’s very modest salary was the only income we had at the time so the next day I took her car to the dealership where they said that dirt had clogged four of the six injectors (obviously from Jiffy Lubes mishandling of the filters), the repair cost $ 2,000 which I had to put on a credit card.
I called the 800 number to tell them
That the car was in the shop but they said they don’t take responsibility for customer’s cars unless they are stuck in their shop overnight.
My wife takes the car to work, at 11PM I get a call that the car had caught fire. The fire department examined the car and said there was no doubt that jiffy lube left the transmission pan bolts loose and the transmission oil sprayed the catalytic converter and burned the car to the ground. After two years of battling, I gave up because I ran out of money. Jiffy Lube’s army of lawyers won.
Beware! Jiffy Lube is owned by PennzOil, who sells a lot of oil this way and who also told me they were not going to make this right and that they never lost a lawsuit. Beware!

I came in to inquire about battery change. The employee said it would be $ 10 once I buy it from OREILLY. I bought and brought back the battery and then they told me it would be $ 40 after making me wait for a long time.

They left the O2 sensor unplugged so my car stalled after 10 feet. They said they topped off the power steering fluid but it was very low. They wrote in the notes that the transmission fluid was low and they were out but didn’t verbally tell me. I would not be surprised if they didn’t change the oil. I won’t go back.

I came here for oil and filter change during lunch hours. There were only 2 more customers ahead of me so they told me to wait in the lobby.
No one showed for almost 20 mins. The guys ahead of me had to stand at the cashier as he was handed some paperwork but the cashier left.
They are pretty poor with customer service as the workers kept chatting among themselves but did not attend the customers

Was my first time bringing car for service, I have zero knowledge. Thanks for the service and patience!

This is the worst station ever. I took our VW Jetta for an oil change not only one of the techs was rude to another customer, but the techs also stripped the drain plug, the CS Rep, says that they didn’t do it, but I never had any issues like this with my cars until I tried Jiffy Lube. I ended up having to replace the whole pan ($ 450). I do not recommend this place and I will never go back to any Jiffy Lube station.

Avoid this place like the plague! I brought my car to this place last Tuesday for an oil change. They lost my car keys and claim no responsibilities. I had to tow my hybrid highlander to the dealer for them to produce a new key. In addition to loosing my key, they did a horrible job that needed to be cleaned up.
Avoid Avoid Avoid!!!
If I could give them 0 stars, I would!

Wow! Great Service! Today was my first time at Jiffy Lube.
Great group of guys! Professional, friendly, efficient. Clean facility. I just noticed that they even vacuumed the driver side floor… WHAT? I cannot say enough great stuff about them. Go here to get your car serviced!

Next time actually change the oil filter. If you can’t get it off notify me. Don’t sell me an oil change when the most important part isn’t done. Terrible service and short tempered manager (maybe that’s why he has no hair).

I enjoyed visiting this Jiffy Lube. At first, I wasn’t very pleased with their customer service over the phone, but when I visited they immediately took my car and began the oil change. Very quick, attentive, and I was in and out within 25 minutes.

The price was kinda steep for an oil change but it’s only place that would take me the moment I rolled in. The repairmen were friendly and the service was normal times. I will definitely return again!

I took my car in for a service. the speed of the service was okay, staff relatively friendly — nothing exceptional. More importantly, after having taken my car out for a drive my engine started smoking as they neglected to put the oil cap back on. Not happy

Every time I go here I’m satisfied with the service and pricing. They don’t try to oversell you and they are honest. The employees here are very polite and straight forward. I think their 2014 Best of Mountain View for Oil Changes reflects their work ethic here.

Terrible service station. I went in for a standard oil change. Regretfully I didn’t check their work before I left the station. I soon smelt burning oil as I drove and checked under the hood. I saw that there was oil splashed all about my engine block, covering the spark plug wires and smoking on my exhaust shield. I cleaned up their mess and soon found that my car was often overheating. I took it to a second service station and found that the oil had damaged a number of system components in my car. The cost to get everything repaired was $ 575.00. I thought I was saving a few dollars going to a Jiffy Lube shop with a coupon in order to maintain my car, that cost me so much more. Avoid at all costs.

Went in on Monday 09/​01/​2014 around 6:00pm for a oil change with a friend David, there were two other customer ahead, but there was three working station, and three technician. It took the technician about 40min to complete the task.
Next morning 09/​02/​2014, when driving the car out of the drive way there are a puddle of motor oil about slightly more than half quart, and because of work my friend David wasn’t able to return to this place to have them fix the issue.
Morning of 09/​03/​2014, David had to go to work and since I have time I drove the car back to this Jiffy Lube to get it check. The technician said the bolt wasn’t screw back tight, and was about to send me out when I ask if they refilled the motor oil, they then unhappily refill the motor oil.
My reason of complaint:
1. It took the technician about 30min, which was a reasonable work time, but how they screw up something they do every day.
2. Jiffy Lube should of have come and clean the drive way, because now there is a permanent stain on the property.
3. The extra time that I have to take from my personal time to go back to this place.
4. I went back and told them what happened, and they found the source of leak because one of their guy don’t know how to do their job. However what disappointed me the most is I had to ask to have them refill the motor oil that was lost due to their skilled technician.
This is the worst place to go for oil change, and if anyone want leaking motor oil on their drive way or garage come here.

Love this place. Guys here are friendly and quick. They vacuum my car and clean my windows. Who does that!!! Your also able to find coupons online which they accept. Will Definently be my primary go to oil service.

These guys are awesome. I called in on Sunday morning around 9am, got there at 9:15am and was done at 9:30am. Oh and the best part of this is that they did not charge me a dime. I went there because I accidentally added too much oil in the car, and wanted the excess to be drained. The guys who looked at the car took the time to chat with me regarding what happens when you have a little bit too much oil.
They did not try to up sell me as I have read in many other comments. They did not even charge me! Frankly, these guys are fast, knowledgeable, friendly, and honest. I will go there again for sure.