Chase Bank

Slowest service I’ve ever experienced at a Chase branch. We waited literally an hour to be served by the lone banker on duty, even though we were the next customer to be served (and were told to expect a 15 min wait). This branch seems woefully understaffed and under-​trained. You’d be much better off going to one of the other branches in the area.

Oh dear.
I came in here wanting to change my coins to bills.
I asked if they had a coin counter. The woman at the teller instantly told me that I needed to have everything rolled. That’s fine, and I expected that answer. Then she tells me that Safeway has a coin counter, giving me the impression that she didn’t want to help me at all.
I had to ask her to give me the paper rollers so I can roll the coins. I asked her for at least $ 8 in penny wrappers, and some of everything else. I end up not getting enough for pennies and none for nickels. No explanation on why she didn’t give me enough.
When I finished rolling up my coins, I saw that the line was heading out the door and didn’t feel like bothering the teller for more coin wrappers. I took my business to the Chase bank down the street, who took my business with grace and didn’t make me feel like I was bothering them.
I felt incredibly unwelcome here. What a shame.

By far the longest time I have ever spent in a «Chase» bank I am so so glad this isn’t my regular branch or a regular branch I go to. I must have been in line for 20 minutes for some change and a simple deposit. It reminded me of being at the DMV…

It’s Friday and of course almost everyone is getting paid today and I came in to make a payment and by the time I stood in line I turned around and there was a line almost out the door! There was ONLY ONE bank teller on duty. Like where is everyone else? A bank manager? Anyone? This is ridiculous to be honest how does an financial establishment can operate with just ONE person processing everyone’s payments etc. ESPECIALLY when each person may take longer than the next! I hope they plan for better staffing the next time around or else they’ll just start complaining about it.

Baaaaad customer service… 1 teller 8 people waiting in line and when I get to the front of the line they want to see my photo ID for any deposit. The cash part of my deposit is less than $ 20. I give permission for anyone wanting to deposit cash in my account to go ahead. Why do I have to show photo ID at my home bank??? Thinking of changing my Morgage with this company not really feeling like a valued customer. Times are changing… Now I know what everyone is complaining about…

Had a fraud alert and this branch took care of my case and correct several mistakes that caused more inconvience to my from prior branch interactions at the beginning my account was limited and debit card canceled by mountain veiw branch off Castro st & el camino blvd they managed to set this case right for my accounts wellbeing and took the time to get it right Jesus was awesome he gave his attention and took time for me and many issuse and had great customer service skills their were 2 others that are 5 star employees and didn’t get their names but the teller is very short asian w braces like very cute gal and other was a manager with a gangster like vocabulary w lil attitude but for real too me it’s my kind of people REAL EVERYDAY PEOPLE THAT ARE WORKING CASE AND HAS COMPASSION RESPECT AND UNDERSTANDING STILL just because its a bank its nice to see they employ everyday life people that have same background ethics and homeboy roots
And still very professional
FYI THIS BRANCH IS IN PALO ALTO NOT MOUNTAIN VIEW ITS NEAR SHOWERS /​SAN ANTOIO INFRONT OF WALMART SHOPPING CENTER

I opened my first bank account with Washington Mutual, and when WaMu became Chase, they said the change wouldn’t affect me. Instead, they changed my debit card’s PIN number without telling me and, after an embarrassing meal for which they had to decline credit, I found out the hard way that I wouldn’t have access to the card until my newly issued PIN number was sent through the mail.
I was young, I’d never had another bank, and so I just went with it at the time.
Now my grandmother passed away leaving me a really unexpectedly large check. It’s supposed to be a nice surprise if something like that happens, right?
I deposited it in person, without withdrawing any money, and they froze my debit card, letting me find out the hard way – again – at Costco where I can’t use another credit card to save face. (SO embarrassing!)
It has been a week now of calling them and visiting the branch where suddenly they treated me like a suspicious con artist because the amount of money – which was verified as cleared from its Wells Fargo source – was too large to be «in character» for my account.
So ONLY BECAUSE I was always poor and usually only kept a balance under 10K in my and my husband’s combined accounts, they treated us absolutely unforgivably.
I brought with me a photo I had taken of the check which included all the routing numbers, etc., (I wanted to show the check to my husband since it was the largest check we will probably ever see) as well as the official letter from my Aunt requesting that I deposit it as soon as possible to wrap up estate business, as well as the receipt from the branch where I deposited it in person. They also had my Driver’s license and (useless) bank card spread before them.
I appealed to their logic and asked them to explain the safety measure behind their policy so that I could understand how to resolve, this and use my card again soon, and the bank rep as well as her completely dismissive manager said that my check needed to be verified directly by my Aunt, the executer of my grandmother’s will, and her just calling Wells Fargo would not be enough verification «because of the size of the check».
You’d think it was a million dollars or something! It wasn’t. It was just «out of character» for my financially struggling family.
Because I work 14 hour days during the week it was only with tremendous effort I could make it in person to the bank at all but they wanted me to condone harassing my Aunt as though she, too, were a ‘suspect’. Even though I explained she was preparing for a surgery and could she please just verify with her bank – Wells Fargo – at her convenience and have this handled by the banks? they turned deaf ears.
They then froze my account completely, disallowing access to my own balance BEFORE having made the deposit. I burst into tears. They said they’d call me and tried to get me out of the office. I guess I was embarrassing THEM. I asked for the manager’s business card to follow up with her. She reached down, pulled out another (maybe ex-employee’s card?) wrote only her first name «Johana» on it and did not include any other numbers or email that would give me any direct access to her. It was unbelievably poor service and poor regained for a fellow human being, in general.
Needless to say I can’t see myself a Chase customer ever again. I may have had a relatively small balance but I’ve never given them any trouble and have truly been an undemanding customer that it would not have been hard to keep if they had just explained why they were doing what they were doing with my debit card instead of further freezing my account and treating me – a loyal customer since I was a teenager – like a con artist trying to pull a fast one.
Credit Unions here I come, I guess…

Oh, this branch. It’s like building it and staffing it was a practice run for the branch a little further down El Camino.
The staff are less knowledgeable, there are always some interesting characters hanging around outside. Their coffee tastes terrible.
But the worst part is definitely that they are ill-​informed about the various situations they might encounter, and try to pass on that misinformation to the customer. I brought in some American Express gift cheques, which function like traveler’s checks (the receiver signs the top, then signs the bottom when he/​she cashes them), and they told me that I had to bring them back to whoever had given them to me and have that person sign the bottom.
«That person» is Google. The company. So no.
The cheques had instructions that came with them, which I gave to the teller, but he was either unable to read them or understand them, and had to ask for help. My cheques got cashed, eventually, but not before he managed to write the wrong amount on the deposit slip. Oy ayoy.

i’ve been a happy, satisfied chase customer for years. i have to say, the customer service has remained top notch, and i’ve always been very pleased with their staff and handling of customers’ issues.
this location, while convenient for me, and generally in a high traffic area, always seems to be on the empty side. i’ve never had to wait for a personal banker to help me, and i’ve never waited more than a few minutes in line for a teller.
parking has also never been an issue for me, although the number of dedicated parking spaces for this branch is a bit sparse.