GNC

Terrible customer service. I’ve been to this location twice. Should’ve known better after the first visit. Both clerks (different guys) were not attentive, did not ask if I needed any help until I stopped roaming around for 10 minutes looking for what I needed. During my second visit (and will be my last visit), the guy was on the phone for almost 10 minutes, watching me aimlessly look for a new product without even letting me know that he’ll be right with me. No head nod, no mouthing of «I’ll be with you in a sec.» Nothing. When he finally got off the phone, I had to ask if he could help me look for a product. Did I mention that I was the only one in the store on both occasions?!

Quest bars sold here.

A positive review of GNC… gasp. How is this possible?
Alas, friends, it is possible. The protein bar gods smiled down on me yesterday… or maybe I just met the sole nice GNC employee in the universe.
I usually avoid all GNC’s like the plague — pushy service, lacking knowledge, and terrible prices. BUT…
The guy (sorry didn’t look at his name tag) hooked me up! I was excited to find some Isopures on sale and a new protein bar I had been meaning to try. He looked at the bar and gave me half off! Score! For once, I walked out of GNC happier than when I walked in.
And…gasp once again. I will be back! This location is conveniently near Whole Foods and 24 so it is in my prime area! It is a smaller GNC location, but they had a good sale so that, to me, is most important!

Jim, the manager, provides great service.
I purchase most of my protein, nitric oxide, and vitamins here.
I like this location way better than the Santa Clara and Cupertino locations — and fortunately, it’s closer to home.

Employees were less than not helpful. Didn’t know anything about the protein powder they sold other than their own brand.
Still found what I was looking for so 2 stars.

When vitamin shoppe doesn’t got the goods…
I come in here to buy the AMP series products. They got the «ripped» line of protein and stuff that recently came out. Totally a fan of that.
Most of the staff at this location has good product knowledge. Seen one of their members answer a question by simply saying… «well let’s take a look at the label.» Sure it was an isolated incident and nobody expects you to know every single product in the store, but it made me remember not to ask any real questions while that individual was working. Very friendly staff here otherwise.
Also, GNC, Member discounts are now available the entire month and not just the first week. Definitely a plus!

Came in during my daily bike ride to pick up a supplement to boost my metabolism and was greeted with a smile by one of the workers upon walking through doors. I told him that I just finished a bottle of Raspberry Ketones and would either like to replace it or kick it up a notch. He was very nice and informative and gave me examples of his own personal experience taking one of the other products he was showing. Definitely friendly and helpful customer service. Will be back in another month for more.

This evening, I went to GNC and experienced great customer benefits. Jasmin, the only coworker this evening, was helping another customer at the time I entered. I was greeted when I entered. I took my time to look around, while she was still another women, and she was quick to come to me when she was finished with the other person. She was kind, knowledgeable and gave great suggestions. What I appreciated the most, was that she was truthful about specific products and gave honest feedback that other customers experienced with it. Kudos to her for the great service, and I will be sure to return. Thank you!

Convenient location next to Chase and Chili’s at the San Antonio Shopping Center.
The staff was really helpful and quick, I just came in to buy some FRS, those little nuggets of energy I will need for my Miami trip. For something quick and convenient, the prices were comparable to the online drug store prices.
I think GNC is more tailored towards weight loss/​weight control/​and muscle building supplements and powders. They have their own line of supplements as well, so going into the store for their knowledge and recs are probably better than shopping by yourself online.
It’s right across the street from Vitamin Shoppe also if you want to do some comparison shopping too!

I’ve gone to vitamin shoppe and GNC, and technically, GNC’s muscle milk 4lb containers are about a dollar cheaper when on sale, which they usually always are.
So I go to GNC for protein powder only, I don’t really buy anything else there. So it fits my needs, nothing more to really say about the staff, I go during work lunch break, so they are always there waiting to answer any questions I have.

I get my fish oil and multiple vitamins here. I know what I want and I can be in and out at times. Once a sales person was distracted helping another customer and I had to wait forever to get rung up!

One of the worst experiences with a supplement business ever. After asking for products that could help me with my skin and added energy, it was clear within 10 seconds that the representatives had no idea what they were talking about. It was a good thing that I did a small amount of preliminary research on what I was looking for beforehand.
Before finalizing the purchase I was pressured several times into purchasing a Gold Card — of which I had little information on at the time so I decided to wait until I got home and do some research on it before making such a decision. (I have had some rather misleading experiences in the past.) It is worth noting that as I insisted no for the third time, she said ‘well sure, okay man if you don’t want to save money…’ which was just outrageous since I don’t like making decisions without being fully informed. I am just glad I was not manipulated into this because…
I was surprised and slightly confused at what I found…
It turns out that their GNC ‘Gold card’ is an incredibly deceptive scam.
Fact:
They raise their prices of the majority (if not all) of their products during the first weeks the ‘Gold card’ is pertinent, then lower the prices back down again later in the month. This is plain dishonest.
The sad thing is that it’s not only this GNC specifically, but these underhanded practices are common throughout their branches.
Verification here:
Also, this may be helpful for others even thinking about shopping here:
Lastly, I imagine that having relatively healthy (not obese) managers/​workers at the store would help to increase their credibility and their understanding of health and wellness. Unfortunately this is definitely not the case with this GNC.
There are many more informed and far more affordable retailers available online, many of which you can find with a simple google search. Be sure to check them with
though!

In my web searching for the Omron pedometer I read that it could be purchased at GNC centers. Went yesterday to this GNC store in the San Antonio Shopping Center to purchase a pedometer only to discover the sign is still posted above the store but the store is no longer in existence long gone baby. Looks like it mustuve turned in to a $ 1 Dollar Store at some point based on the few posted signs on the front door windows. Empty, kaput, adiós, hasta la vista baby.

The cashier tried to get me to renew my goldcard 3 months before it expired. I asked if it would then be valid for 15 months and he told me no. He then tried to trick me into renewing it early anyway when I did not need to. I understand that he gets commission for the sales but I did not appreciate him insisting on trying to pull a fast one on me even though I understood that I would be losing money by renewing early. I will not go back in to that store when Vitamin Shoppe is right across the street.

I had some of the most terrible shopping experiences here. One time, I had to wait half an hour because they couldn’t figure out how to use the cashier. Then another time, I was waiting to pay, and the cashier just kept talking on the phone and ignoring me. I felt so humiliated that I just walked out, and went across the street to the Vitamin Shoppe instead.
Of course, the fact that GNC’s prices are inordinately higher than other places doesn’t help my experience, either.

Typical GNC, and the staff was pretty helpful — eager to give advice concerning our «vitamin regimen.» Don’t need no regimen, just happy with my multivitamin and occasional protein shake.