Residence Inn Palo Alto Mountain View

This is a great hotel. I’m staying here right now and I have almost only positive things to say!
1. Very friendly staff. I have only met good and friendly staff here, especially the guys at the front desk. I had to do a lot of work through the night so I was in the lounge for hours and they were very friendly.
2. Free wifi without login, the wifi is fast and there is no login required.
3. Good snacks, they have cookies and ice water, coffee, tea etc at the front desk for free, it’s these kind of small things that are great for when you’re working on papers late at night.
4. Clean rooms
5. Good room service, you can cook your own food. I did but I forgot to wash a pan. When I returned to the room I found that they cleaned the room but also the pans and utensils we used.
6. It was very cold in the lounge but they turned down the airconditioning and a little while later they asked if it was a good temperature now. Very attentive.
The only little problem I experienced was the sofa bed. It’s not that comfortable. I’m here on a very busy week so they didn’t have rooms with 2 full beds anymore. That was too bad, but it’s my fault for booking late!
will definitely return here!

So some friends and I stayed here for the weekend, while we attended a concert at the nearby shoreline ampatheater. The room was pretty nice, we had the penthouse suite with a full kitchen. The pool is pretty gross, we didn’t even want to get in. Breakfast was pretty decent, overall our stay was pretty good. Until 2 days after we checked out when they charged my friends card $ 250 for a «deep cleaning» fee, stating that we left urine and vomit on the carpet in our room! I was completely shocked to hear such crazy allegations, I figured they must have the wrong room. But when I called they were rude and insistent that this was true. I even filed a complaint with corporate, they did nothing about it! I usually prefer to stay at Marriott, but I will no longer be staying there or any other Marriott. This is clearly a scam.

I have had things stolen from my suitcase during my stay here. When reported to front desk, they didn’t seem to really proactively care or take actions to rectify the situation.

Just called in to let them know that I was bitten and they claimed the room was clean. As someone who works in the hospitality industry as well, I know that customer complaints are inevitable and customers are not always right. But as staff it’s our job to put the guests at ease. I am thoroughly dissatisfied with their service. Maybe there weren’t bugs. Maybe it was spiders. Who knows? But I was left with an uneasy feeling staying at this establishment. I wasn’t offered anything at all to put my those doubts to rest. And I didn’t want to press the issue or ask for something because that’s not my job. All I know is that I will not be recommending this place to any of my friends or any of the guests at my hotel looking for accommodation nearby. In fact I plan to warn everyone about this matter and advise against staying here in every platform possible.
I’m sure that won’t stop people from staying here. But if you value service, cleanliness, or even just your peace of mind, I suggest you stay elsewhere.

So I am a frequent Marriott traveler. I love being able to rely on the quality of Marriott properties but this is the first property where I have felt unsafe. The first room I was checked in to had a faulty window lock and showed evidence of prior break in. The second room had the same. I am in the third room, the window locks but now I’m actually feeling nervous about the location and lack of upkeep when something like that isn’t kept up to date. Having a pretty room is nice but not at the risk of break in or worse.

I agree with the other 5-​star reviewers here. This hotel is fantastic. We’ve stayed here for 11 nights as our home was being worked on. This hotel really felt like home to us. We took a penthouse suite facing back. It was and felt very roomy, even with our two energetic kids. The suite was well equipped throughout. For instance, we like to cook all of our meals and brought in with us all of our spices stuff, so between the large fridge, large oven/​stove, microwave, and all kitchen utensils, we were able cook pretty much everything we liked. And of course breakfasts are generous and convenient too.
The suite was regularly cleaned, which was very convenient. Between the large windows, A/​C and ceiling fans we were able to control the temperature as needed. The suite has three TVs, so when we put the kids to bed upstairs, we can close the doors to the downstairs bedroom and watch TV there. Very convenient — haven’t had that level of seclusion in other hotels even a lot pricer.
Of course, as the other reviewers here mention, the best features of this hotel are its location — very close to everything you need, and more importantly, exceptionally friendly and helpful staff. And it’s not as if they have to manufacture artificial interest like you see in other hotels; they genuinely are trying to help you all the time, almost like when you are in a resort. For instance, when we walked to the laundromat and were wondering how much coins we need to put in the machines, we ran by a cleaning person who was busy working nearby. We interrupted her and asked, and she said, «I’m not sure, let me go inquire with the reception and I’ll be right back.» And we said, «It’s ok, we can go ask ourselves.» Small example, but indicative in my mind of their level of care.
And to think that I also got Marriott points for staying here — well, that’s the cherry on top.

As a lifetime Platinum member of the Marriott program, I have had years of outstanding customer service at their many hotel brands… this property not so!
I had a billing issue from a previous stay that I was told would be resolved and credited on my next cc statement. That didn’t happen and while trying to resolve it on my next visit, I was, basically, told that the scenario I was describing was «impossible»…you’re a liar!
I will not be back at this property even though it is very convenient to my new grandchild’s home! There are other nice options nearby that, I’m sure, will be more reputable.
Just awful communication and follow-​up.

Agreed with Ed. X, room in the back is more quiet :)
The breakfast are nice with choices that you can pick for either hot or cold.
Please appreciate the cook and staff serving breakfast, they have to go up and down the breakfast area to/​from kitchen. Some tips placed in the jar would surely help.
(Which bring me to a question why the breakfast have to be upstairs)
Staff member are friendly, parking is a bit limited, but if you stay for nearby work or visit, this is a recommended spot to crash.

Very comfortable rooms with full sized appliances in the kitchen. Great shower! Discount rates for a variety of programs. Great free breakfast with a free managers reception with food beer and wine each Monday thru Wed. Best part of staying here is the amazing staff. They really are committed to providing the best stay possible for their guests. RECOMMENDED

This is a decent and functional hotel near Mountain View and Palo Alto. There is nothing truly exceptional about it, but the suites are simple and functional.
From the outside, this hotel doesn’t look like much. It is right on El Camino (which can be a little noisy). It is conveniently across the street from Panera, Walgreens, Starbucks, Jamba Juice, etc.
I’ve stayed here multiple times, and the suites always have a clever /​good layout, and a functional bathroom or two. Again, nothing is super high quality or luxurious or anything like that, but everything works well. The beds are fine — nothing to write home about, but nothing to complain about either.
There is a simple but nice breakfast available in the lobby in the morning. There is also a pool, but it is right on El Camino.
Overall, if you are looking for a simple suite near Mountain View and not expecting anything fancy, this will meet your needs.

love this place. love the people at front

BEWARE– BED BUGS!!!
I recently stayed at the Residence Inn Mountain View while undergoing 4 weeks of intensive treatment at Stanford for a critical medical issue that I have been suffering from for the past 20 years. The sole purpose of my stay at the Residence Inn Mountain View was to be in close proximity to my treatment providers. I was accompanied by my husband, our two year old son, and my mother.
Approximately 6 days into our stay at the Residence Inn, I began experiencing hives/​bites all over my hands, wrists, forearms, chest, and ankles. My husband, experienced hives/​bites on his forearm on the same day. At this point he returned home and my mother came to stay with us my son and I. My husband’s rash cleared up over the next couple of days, while mine continued to get worse.
Initially, we thought we had been exposed to an environmental or food allergy. My doctors changed my medication and diet thinking that may have been the source of what was thought to be an allergic reaction. We spent 10+ days trying to determine the source of the issue and my treatment program was derailed to focus on the hives.
When my mother and son began experiencing similar hives/​bites all over her body. We realized that what I was experiencing was not related to my medicine/​diet. We were seen by an infectious disease doctor at El Camino Hospital who suggested bed bugs.
I contacted hotel management (Aubrey Prophet) to inform her of our situation, and suspected bedbug infestation based on ID doctor diagnosis as well as blood and tiny fecal matter on sheets in our bedroom that also suggested bedbugs.
Up until this point, I had spent countless hours researching and losing sleep over what was going on with my body. It was a large setback in my treatment process as we focused on getting my hives/​itchiness under control.
The infestation was so extreme that I had substantial bruising all over my body and profound nose bleeds from the high level of coagulant that was being injected into my blood stream when the bugs would feed.
Aubrey Prophet denied any likelihood of bedbugs, assuring me that they had never had an issue. I demanded to have room checked by professional service for bedbugs. She reluctantly agreed to do so.
That day, bedbugs were CONFIRMED that day by Eco Lab.
Aubrey, downplayed the issue and all that my family and I had been suffering from for the prior 2 weeks of our stay. She offered to relocate us another room at her bug infested hotel??? Why would we ever accept?!
The entire situation was handled so poorly. The company refused to compensate for time stayed at their hotel, clothing/​suitcases/​shoes/​toys that were discarded to prevent further spread of infestation, wasted time and money spent on my treatment process that was derailed to handle this issue, subsequent return trips to Stanford as a result of lost time due to bedbug related health issues, anxiety/​lost sleep/​stress related to fears about future bed bug attacks.
I am appalled by how Marriott handled the situation. All around disgust.

We couldn’t of been happier with our stay. Started with great staff checking us in. Viktor was beyond helpful and patient with us. We were a large group, 9 rooms total, 28 people and he was so pleasant. We even had a good luck letter to our team in each of the rooms. We were there for a cross country invite and they knew this and made us feel so welcomed.

Poor service. So many things not working in the room– lights, A/​C, etc. Front desk not helpful. I reserved for a penthouse suite, which was confirmed but when I arrived it is not available– they gave it to another guest.
Staff do not understand and cannot communicate in English, only Spanish! This is difficult because the breakfast counter is so inefficient– the toaster not working, the waffle maker is filthy, the TV goes on and off, the milk is out of stock. The hotel is a mess!

Our stay at the Residence Inn was truly memorable. Prior to this experience, I did not know about the whole homey concept of the Residence Inn. Clearly, I’ve been missing out because I loved every single second of the stay.
Our room looked like a beautifully decorated studio space and I really did feel like I was home right away. The space is very comfortably laid out, the kitchen is well-​stocked and there was plenty of sleeping room. There is a sofa bed that pulls out into a queen-​size and extra blankets available in the closet (although I had to make two additional requests because they were very thin).
Everything was very convenient and right around the corner. CVS, Walgreen’s, In-​n-​Out, Jack-​in-​the-​Box, etc … EVERYTHING. Their morning breakfast was also pretty good, providing more options than the regular continental breakfast. Would easily choose to stay at a Residence Inn next time I’m searching for a lodging option.

Rooms are okayed.
The employee seems overworked!
Buffet breakfast offered, but no food if you go there around 0840! Not even coffee, cups nor utensils! The servers ignored you as if we weren’t even there. Both of the hotel employees seemed we were bothering what they were about to do — ready to close the area!
Very unprofessional!!!
Need training, training in service industry.

I stayed here this past memorial day weekend and I was very impressed. I got a senior rate because my mom was with me and only paid $ 84 a night. The rooms were very clean, full kitchen it was like a studio apartment. The staff was great as well. Plus they give you free breakfast in the mornings (eggs, sausage, waffles ect…) I’ve stayed at alot of hotels but this was by far one of the best.

I try to stay in Marriott properties when I travel, but I had never stayed at Residence Inn before. Somehow it never seemed relevant. But when a Residence Inn was the closest Marriott property to my location I gave it a try.
Well it was great. I felt like I was staying in a condo. My trip lasted a couple of days and having a kitchen was handy. The maid service was just as good as a hotel ans the room was a lot more quieter than at a hotel. I will try one again.

Seriously overpriced and I was on a corporate rate!
It was clean and all but real low-​end 1970s building and such. All the linens and such were lo-​end too. The towels were pretty nice, I was a bit surprised since everything else was one step up from Motel 6.
It was $ 100 per night more than the Marriott in downtown San Jose… and that is a high-​end place.
I’ll never stay here again… and it was not even my money that paid!

The folks working the desk — super nice. They were some of the most friendly hotel staff I’ve encountered in almost two months of travel.
The little chalet-​esque separated buildings with little fake courtyards and fountains — a nice touch in lieu of what could have been an ugly apartment-​building layout.
However… while I appreciate the desire to be energy efficient, the motion sensors on all of the lights made me NUTS! The vanity lights over the bathroom sink would turn on in the middle of the night if I rolled over in bed a certain way. Just walking to one part of the room to grab something would turn on lights that you then had to walk across the room to turn off again.
The broken drain plugs in both the bathroom sink and the tub didn’t help, either.
Still, decent high-​speed internet service that’s included in the room rate (simplifies my expense reports, which is always welcome). A fridge to store some drinkies and an ice-​maker in the freezer is a plus even for a stay of only a few days, especially if you’re doing laptop-​ranger duty on the kitchen island and like to keep a cold beverage at hand.
All in all, averages out to about 3 stars, but I don’t know if I’d pick this location again.