U-Haul of Mountain View

Won’t be going back to this U-​Haul again … the receipt that I received after the rental was completely different than the agreed to fees and charges on the reservation confirmation that I had previously received … I inquired with U-​Haul and was told that someone would call me back … I received the call back today from a female «Supervisor», but then for about the next 5 minutes, I felt like I was talking with a 2^nd grader who could not answer simple questions regarding WHY the amounts that I was charged were DIFFERENT from what I had agreed to and from what had been specified on my reservation receipt … the female «Supervisor» had an attitude of «That’s just how it is — so too bad for you.» … I’ll drive to Santa Clara next time I need to rent a U-​Haul with the hope that the staff there has their brains plugged in and less of an attitude.

Soooo slow!!! They let 15 customers waiting while they are standing there doing nothing for us.

Customer service is terrible. The manager was rude to my husband and very condescending. My hope is the corporate reads these reviews so that it changes management and terminated the current manager. He should really take some HR classes so he can learn how to treat people right.

Availability as a weekend walk-​in was decent; small trucks were all booked up, but the large size ended up working out well for my friends. They had way more than they thought! (Isn’t that always the case… :)) The wait, however, was long. LONG. Goodness.
The store has a lot of packing and moving items, if you’re in need of anything. Boxes, tape, bubblewrap, dollies, etc. can all be found here — at a premium, I’m sure, but my dad always taught me, «Beggars can’t be choosy.»
Also, you can’t leave your car on their lot, but there is street parking one block West on El Camino.

I rented a 15 foot truck at this location. Not only they jammed the parking with their vehicles so I couldnt have a parking space for my car, but also claimed that those vans were returned by customers and they didnt have keys. I had to park my car couple blocks away. Then I rented that truck for moving from my old place to new place. So the trip is: 62 west el camino real, mountainview, CA (Uhaul store) to 2972 sunburst drive, san jose. Then from 2972 sunburst to 2020 southwest expy, san jose then back to 62 west mountain view, CA.
Now you tell me, how come this trip racked up 77 miles? My foolishness is that I trusted this company, didnt take a picture of the mileage. My guess is that you, Uhaul, are scamming customers, after we returned it after hours, you drove it ore rented out then put those extra miles on my tab. Never again Uhaul. Con artists.

Our reservation was for 9:15am and 45 minutes later we are still waiting, not even half way through the line. I wish I had read the Unilocal reviews before coming to this place. The customer service is horrible, not to mention the lack of urgency from any of the employees. This will be the last time I come to this location for anything! Unless you want a horrible experience, you shouldn’t either.

Propane station «call attendant» button doesn’t work, didn’t even apologize for the wait

i had first bad impression with this uhaul pls don’t do a night drop off when returning a truck specially if you have some equipments with it (utility dolly). I returned the truck with their dolly and suddenly they said the dolly wasn’t there inside then they have to charge me which makes me upset because i felt like they’re acussing me for a thing that i didn’t even make it. POOR Customer Service.

Do not rent a truck from this location. I rented a truck that broke down wasted a whole day. Did not get reimbursed for my trouble all I am getting is the run around, no one wants to take responsibility. Never again will iI rent from uhaul.

Aww. Sad to see so many negative reviews.
Went there to get a couple of boxes and packing material for my move. This really sweet, old fella helped out. He pointed me to the right stuff and was patient with my constantly changing requests. He even helped me carry everything to the car!
Don’t hate, people.

STAY AWAY… far away. If you need propane or a rental maybe thats ok… but do NOT get hitch work done here. The fucktard that did my work didnt know what the hell he was doing. The hitch installation was a nightmare. It wasnt fitting correctly, the idiot guy tried to fit it in and ended up damaging a wire on the underside of my van! I called the manager who never returned my call ! I finally contacted customer service who in turn made the manager call me back. the manager said come in on Saturday. So yet another saturday wasted. he didnt even look at my van! He handed me the same 1800 number i had already called, then he hopped in his car and left for the day! i was like wtf?
So not only did i not get my hitch, they damaged my car. He had the nerve to say… oh well there’s no proof. BUTafter the installation i knew there was damage and i called the manager that very moment and left him a voicemail… also. the guy that worked on my car ended up getting fired by the manager what does that tell you… also the 2 hour installation process ended up taking almost 6 hours… that OBVIOUSLY tells you too that something wasnt fitting right and the idiot boy didnt know what he was doing. Oh, and my exhaust pipe was rattling after my service there as well. Idiot boy didnt even remember to tighten the screws. lol geez
STILL TO THIS MOMENT NO ONE HAS APOLOGIZED. during my 6 hour stay at uhaul there was not one seat to sit in (inside or outside). It was a very hot day and my kids were just burning up and ended up sitting on the oil slicked curb of the pavement.
That bitch ass manager didnt do shit or even apologize for the hitch not fitting and my wasting two saturdays. How is his role as a manager differentiate himself from any of the other employees there? He handled nothing. He did NO JUSTICE to the reputable UHAUL company.
This manager does a disservice to this company. And it just goes to show no matter how familiar a company is and how long they have been around… it all really comes down to the staff… and how experienced and knowledgable they are… and a lil customer service wouldnt hurt either.
I sware. Now no other comanies want to install a hitch because they dont want to be responsible for the damage that Uhaul did. They need that fixed first by Uhaul. So no travel trailer camping as planned.
Bless me Father and keep me sane because i would just looove to report this c experience on the front page of MV Voice. *Taking a deep breath*.
PS…there should be a Zero star option here
‘RSP‘

Awful customer service. They have completely understaffed the front desk. But not many options available so you’re probably stuck with this place.

My reservation was set at 10am… I arrived early and proceeded to wait in line. After not moving for 15 minutes I started talking to the other people in this ridiculous line. Turns out some of them had reservations at 9am and were still waiting. I have no idea who is in charge of scheduling workers. But if you are one of the only UHauls open on a Saturday then you should be fully staffed because waiting in line for over an hour to get your rental is ridiculous.

Zero stars if I could. Today I went there to get a propane tank filled. It’s one of the new small ones, steel, wrapped in plastic. They won’t do it. They are afraid it will rupture. Idiots! Tanks are rated for 5 years, and will last many years past that. Never go there. Take your money elsewhere. I hope they go out of business.

Terrible customer service. I made an phone appt for hitch installation. You cant call the local store so of course when I arrive for my appt they tell me (rudely) «there’s no way we can do that today».
So I installed it myself and avoided giving them $ 500.
But they do have a near monopoly so fast forward 2 weeks. I am standing in line with 7 other customers. It has not moved in 20min. There is a single employee handling everything from the register to hiking the trucks
Go anywhere else.

I was very pleased with the service I received at U-​Haul. The truck was clean and the people there processed me through as fast as they could. My only reservation was the long line I had to stand in before my turn came up. Granted, I came on a Saturday evening when it was very crowded. I am grateful for U-​Haul. Otherwise how would I get things moved from Point A to Point B.

Well, the boxes are nice and they will refund any you don’t use. But when I went to buy the boxes I had to wait for the cashier, who was out with his buddy doing something in his car. I have no idea what was going on.

Great service! Did a day of rental for a cargo van, you know the ones that say $ 19.99 on the side.
Phone app for early checkin and I was in and out within 10 minutes.
Only note: read the fine print! It is a $ 19.99 charge but after you add in mileage fees (about $ 1 per mile) and insurance if you choose, the rental can quickly add up to $ 40-​$ 50+

I called the local number and made an appointment for a hitch installation at 8am the following day. I received an email confirmation of the appointment with all of the part details.
My daughter went at 8am and the Mt View center (managed by Joseph who I spoke to) had no record of any appointment, did not have the part in stock and stated they could not do it. They said it was not their fault that «probably a guy in his house in New York was making appointments for them»
What? U-​haul has call centers making appointments without communicating with the local office? Is this a public company because if so I’m afraid it’s time to sell the stock.

If I could give them ZERO stars I would. We dropped off two uboxes for delivery to the east coast on Saturday, June 22^nd. They gave us an estimated delivery date of July 3^rd.
It’s now July 23^rd. Our uboxes are MISSING and not one person at this company appears to give a shit. Joseph actually said to me, «It’s not our responsibility, we delivered them to the trucker.» After I corrected him that it IS their responsibility since we paid THEM, he tracked down the trucker. Trucker claims to have delivered the boxes to Providence on JULY 9^th! Providence claims to have no record of them. Nobody seems to be following up.
I am absolutely appalled at the utter lack of concern or urgency. Still waiting for resolution. Not holding my breath. I will never use them again and will tell absolutely everyone I know about this horrible experience.