Health Scan Imaging

This place is incredibly unprofessional. My first compliant is when you walk in they have 5 places to sit and about 8 people in the office so people are left just standing around. Although it’s a little irritating, I can deal with a packed waiting room. My biggest problem is the front staff. While the girl who was checking people in was polite, everyone else is unprofessional. They have signs posted everywhere not to be on your cell phones, but if you do get a call to be courteous to others and take it outside. Apparently this does not apply to the staff because there was a girl sitting in a back office talking INCREDIBLY loud to someone on the phone, and whoever she is talking to is on speaker phone. So not only do we have to listen to her, but we have to listen to whoever she’s talking to about their personal life. When this girl wasn’t on the phone, her and the entire staff are talking about their weekend plans. While I’m not one to bash talking about your personal life to your coworkers, I do believe that there is an appropriate time and place to discuss your outside life.
Secondly, this office had an upset patient storm out because he was not able to be seen for what he went there for. Again, the woman in the front was polite about the situation and didn’t say much, but the guy sitting to the left of her kept talking about how rude the patient was. He turned to the woman and said «I bet that guy doesn’t even have anything wrong with him. Half the people who come in this place never have anything wrong with them.» I work retail and I’ve dealt with some pretty outrageous customers in my day, and I’m not above venting about it to my coworkers, but again, I don’t blatantly saying rude comments about them in earshot of every other patient in the room.
Lastly, this same guy who was talking badly about patients was the one who did my x-​ray and he seemed like he had absolutely no idea what he was doing. He walked up to me with my referral paper that was given to me by my doctor and pointed at a certain word written on the paper and said «what does this mean?» That was comforting knowing the person doing my x-​ray couldn’t even understand what was written on the paper. After he figured out what the word meant, he had me lay down on a table to do my x-​ray, which I was super hesitant about doing because I noticed that neither the table nor the pillow had any type of paper or plastic covering on it. It just creeped me out thinking about how many other people had had their bodies on that table and their heads on that pillow. Was it not absolutely necessary for me to get my x-​ray, I would’ve walked out of that place.

Im telling you hands up. the Health Scan Imaging Centers are the best in the IE. I had a CT here and was treated with the utmost respect and Professionalism. The male tech was caring and so sincere. He explained the procedure thoroughly and he was just kind. The front desk admins were pleasant. It was a wonderful experience. Bravo!

The staff in the front office are very unprofessional, I’ve been here 3 times in the last 2 months and while waiting on my wife, I watched and listen to how rude and abrupt the front staff are. Next time we will go to a different location.

My dad had to get rescheduled twice. That’s not so bad, but after taking off of work for the morning, they told him THAT day that his appointment was canceled when he went in. This place is the absolute worst. Someone should shut them down. Never go here if you can find anywhere else.

They need to change the morbid video they have playing in their waiting room in suite #101. Animals killing each other is not pleasant to watch while waiting. Note: it is also on a 55−60″ flat screen television, oh and the sound is great. I really enjoy the sounds of animals screaming as they are being mauled to death.
The service is great, my complaint is just about the video, at least give the receptionist the ability to change it. They have no way of changing the channel or video.

I made an apt for an mri on my knee for 5:15pm. I was told over the phone to come about 10 mins early to fill out paperwork. I arrived at 4:55pm and was told by the receptionist that I arrived very early. I was told they were running 30 mins late and they were not sure if they could complete my apt that day since they were backed up. I decided to wait, seeing as it will only be 30 mins.
After the clock turned 6:00 pm my husband asked the receptionist how much longer since it has now been 45 mins after my apt. My husband was told by the receptionist that I would be next, to give the tech a few mins. The tech walked out at 6:10 and took back another girl first. So my husband asked again, and without apologizing, the receptionist told him it was going to be another 30 mins, she thought he was asking about another lady the last time??? The other lady’s name was no where near my name??? I finally got taken back at 6:40pm.
The tech was extremely informative and patient. He is the reason for an extra star.
If you have to come to this location I highly suggest you making it a day at the office.

Very unorganized and understaffed. I called ahead and told them I would be there in 5 minutes, I get there and they tell me to come back in to 2 hrs.

My sister just called sobbing. She had an appointment for an MRI and after it got started she suddenly got claustrophobic and was unable to complete it. A doctor by the name of Mangano, came bursting out of his office screaming and verbally abusing her. She kept asking him why he was screaming at her. No one has ever talked to her like that in her entire life. He was belligerent and out of control. Talked to her like a dog because she was unable to stay enclosed in the MRI machine. This so called doctor should be reported to the Medical Board. A patient should not be abused during a medical procedure. DO NO HARM???

The only way you should go to this business is if you are out of time and have no other options. I went here because I thought it would be convenient. It might be in the area but they are the worst at customer service you will ever get. Also they are in the 1990s with their billing systems. You can do nothing online and when you send them a check they hold it till the end of the month and then send you a collection notice. Its just not worth it! Find a professional company.

Came here for a pelvic ultrasound 2 years ago and came in recently to accompany my mom for her appointment. The woman who did my ultrasound 2 years ago was PHENOMENAL. I was really nervous and uneasy, but she made me comfortable and was very gentle. However, what I did notice that remained the same was the front desk. On both occasions, the receptionists always come off really snooty and kind of rude. That’s a huge turn off, but at least the medical service you’re coming in for is really great. That’s what’s more important anyways.
Love their interior & décor — very island-​y.

I have never experienced a more rude receptionist in my life. She was an immature, snooty, disrespectful, impatient and should not be in customer service. Put her in the back somewhere where people don’t have to see her. Whoever runs this business or this medical facility should really take sometime and train their staff to be friendly considering most people who come into medical buildings are sick or have issues going on medically. Learn some sensitivity, respect and just common sense. I hope the fire that girl for her shitty attitude so she learns a lesson. I will be further contacting higher management.

Helpful caring staff, and very professional, with a beautiful, peaceful office, which makes the long wait much more comfortable. The only suggestion I have is better scheduling. I had to wait quite a while after my scheduled appointment time to be seen for my CT scans.

Their latest technology equipment, very knowledgeable technicians, friendly staff, and tropical decoration make me super please to go back there for any Imaging :)))

We were treated with great kindness at the Temecula branch of Health Scan Imaging. While we waited, the staff handled all the concerns of other patients pleasantly and we all left feeling like we were special. Thanks, Ladies!

I have read all of these reviews and also read the response from the «Director»
I recently was referred here for a CT and a arthrogram. The technician was professional, explained my procedures in detail and made me feel comfortable. The front office staff, well this is another story. I got to my appointment on time, I didn’t go back into a room for almost an hour after my scheduled appointment. the girls have a lot of fun up front, I didnt see them helpful to the patients. too busy on their cell phones and giggling. that would be the only thing that i felt that needs addressing. this morning I called them to see if they had sent my C.D. to my Ortho, a girl answered and said «if you requested the results to be sent to your Physician, then we would have done so» they do not document who they send records too. I called my Doc’s office today and learned, my report from Healthscan imaging was there but no C.D., also they spelt my name wrong! I feel this place could use a good office manager!

I made my first trip to this location this morning. I was very impressed with the décor. It is without a doubt the coolest medical professional office I have ever seen. They have the jungle theme with a huge tree behind the receptionist desk and huge salt water fish tanks. I didn’t have an appointment, I just showed up, filled out the usual paper work and waited about 20 minutes total before I was taken back for x-​rays. While the receptionists could be a little friendlier, the gentleman who did my x-​rays was great. Very professional and very friendly. He said he had been doing it for about 12 years (wish I had asked his name). He was a model of professionalism. I’m really bummed to see the negative comments because I had a really good experience and want this to be my regular spot for imaging.

Do not go here if the father wants to have anything to do with being part of the pregnancy. I was deployed to Afghanistan for the first year of my sons life and was really looking forward to being as much a part of everything as I could with this pregnancy and our soon to be baby girl. When my wife was called she was told that I was not allowed to go back to the room with her and that I would be called later. Later turned out to be 30 minutes. 30 minutes where they took all the babies measurements and looked at her profile and made sure everything was going well and she was healthy. I was then called back to the room for about 3 minutes where the girl doing the ultrasound basically said «here is the baby, there is her head, there is her arms, there is her legs, and there are here girl parts» then the session was over. These are moments that you really look forward to and appreciate when you have missed so much in the past, but these «people» (for the sake of keeping this review PG) took that away. Don’t go here if you can help it.

Retired Critical Care RN/​BSN/​MBA
I spent several years as a caring health practitioner working along world-​renowned Surgeons & Specialists, including Radiologists and myriad other allied health professionals at the 2^nd most respected medical center in the U.S. One of my greatest joys was receiving our newsletter where I wa highlighted in copies of correspondence from patients and families following provision of exceptional care and support. I was never unaware that my patients would rather be anywher but in our hospital with a critical medical condition.
I have (post-​MBA) consulted to many community-​based MD offices, groups, and hospitals. Unfortunately one needn’t throw a stick very far to find a medical establishment where staff are either rude, indifferent, or ignorant of sound medical procedure and practice. Such are nearly always the greatest source of patient complaints and turnover, which further burdens an already over– worked staff.
My experience at Health Scan Imaging thus far has been exemplary. Even after rescheduling 3 times on the day of my appointments I was not met with either attitude or an invoice for missed appointments, but rather kind understanding and a desire to fit me in on a day and time most convenient, for me. When I did undergo my procedure my experience was of high quality.
The three main issues detailed in the poor reviews are: 1) uncaring/​rude/​lazy front-​office staff; 2) supposedly incompetent (or student) technologists; and 3) suspect billing practices.
1) Front-​office staff are crucial for a practice that desires repeat business. While my experiences have been positive I do believe some have received sub-​par service. Poor attitudes «up front» are quite common, yet not excusable. The chief causes are overworked and underpaid employees. Sadly, nervous patients are on the receiving end of Attitude. For those unfamiliar with the nature of this work, much goes on that is misunderstood. Often what appears as indifference may be caused by one of several issues the customer will simply never understand. However, that does not excuse the behavior. Ever.
2) Without a doubt Dr. Kelly wants to hold on to his well-​established practice. Using non-​qualified staff, or students without supervision, may be cause for sanction or even a malpractice suit if something were to go awry. It is highly doubtful that either take place at all, as it would be too easy to document and report to the CA State Medical Board. If you do witness this, then I highly recommend a smartphone with a video camera and a report to the Medical Board.
3) On the one hand, mistakes are sometimes made because we are human. However, intentional billing fraud goes beyond a Medical Board report or a malpractice suit. It goes straight to the County District Attorney for possible criminal prosecution, where the physician would lose not only his practice but a great deal of money AND his freedom as he would spend a significant amount of time in a 8×10 room, with 1 hour per day «on the yard» at «Club Fed».
Patients simply cannot appreciate billing complexities in our screwed-​up health care system. Dr. Kelly is not immune to payor charge-​backs and 3^rd party errors. Everyone along the food chain is trying to get a big bite of dwindling reimbursements. It would take twice the amount of space to explain how even Medicare uses what I consider fraudulent practices to avoid or delay paying hospitals and physicians what they are rightfully owed.
If you suspect Dr Kelly of billing fraud, I highly suggest speaking with him about it directly. What you will likely find is a rightful cause for a late copay, usually an errant 3^rd party action.
full disclosure — I do not work for Dr Kelly and have not consulted to his practice. I am only a satisfied patient and a highly knowledgeable health care professional. I took the time to write all of this for the benefit of his current and future customers. Take care and God bless!

BEWARE!!! DO NOT GO HEAR. Its well worth waiting to go to a professional facility with new machines and good techs that treat you like a fellow human being.
But if you wanna be insulted, treated badly with disrespect, wait around for an hour and sit in an old old machine with no ear plugs, good luck.
Also the little technition guy is a special treat. im guessing he still leaves at home and barly made it out of high school, he is a sullen teen boy if I have ever seen one.

I agree the receptionists can be a hair rude. When I forgot my Dr’s orders in the car, the receptionist was a bit condescending when I told her I didn’t have it. Luckily I left it in the car and when I gave it to them, they were fine. I’m guessing this happens often and they’re just sick of it, so i didn’t hold it against them. BTW, I didn’t find that their conversations were anything less than professional.
Both times I came here for a breast ultrasound, the technician was very pleasant and thorough. I’ve had a breast ultrasound at another location two weeks prior and it was definitely not as thorough. Unfortunately they are the only ones that read breast ultrasounds there, otherwise I would’ve liked to go to their more spacious temecula office.