Great Western Flooring Co

Avoid them at all costs.
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Ordered carpet via flooring program of Costco. Set up for measurement was a breeze. However, my appointment is cancelled the evening before. Reason, the tech has «medical emergency» and no one is able to cover him. The earliest I could reschedule was a week later. (I live outside the town, hence I could not take the appointment 4 days later). Mr Victor shows up next week. Limited product choices if you go through Costco flooring program. Anyways, no quotes have been received from Victor, and it has been two weeks. I tried following up, he claims to be“very busy” or «I don’t have your email address». Seriously? All contact information was exchanged at the time of measurement. If you are too busy, then don’t accept new clients. I am usually very trusting in products and services of Costco, but this will be one big exception.
Mr Victor, people are on deadline. They aren’t going to wait indefinitely for you especially when they are paying for the service.

Purchased carpeting through Costco. Carpet ordering via Great Western was the worst experience you can imagine. We placed order, scheduled delivery, we moved all furniture, Great Western cancels the day before, tells us it takes another week, house in a mess for 7 days, Great Western finally shows up, installers are great. Nobody knows why my order was messed-​up. Called Costco, they don’t care. Costco says its happens… really? Costco stinks as well in customer service, which is surprising.

They lost my business mainly because they do not follow up. Plain and simple. I’m in sales myself, and I know for a fact that follow up with your existing clients is key. And I know that if a client emails you (the sales rep) and says «I have a few questions regarding my estimate can you please call me?» as a sales rep you have business to call them back as soon as possible. Yeah, they don’t do that. I even went into their showroom in Naperville to ask a few questions after I could not get a hold of my sales rep via email or phone. I was greeted by a girl named Bree, who was very friendly and seemed apologetic and eager to help despite her limited knowledge of the estimate I had been given back in December. She assured me that my sales rep (who’s name was LJ) would call me first thing the next day and address any outstanding questions I had. Well, the next day came and went and there was no call. This disappointed me very much, as a contractor friend of mine had reccommended this company to me and I had high hopes. But in the end I’m afraid that’s all it was: hope. And I think that the owner of this company is now the Mayor of Naperville, but who ever the owner of this company is, I hope you’re reading this. Your follow up is non-​existant, and that really should change, but based on other reviews here on Unilocal,this seems to be a recurring theme.

We used Great Western Flooring Co. for our carpet installation. The carpet installation itself went pretty smoothly but there a few things we weren’t happy about:
1. We end up with a lot of extra carpet (13 inches by 9 inches) and was told that we can not return it. This means we paid almost $ 500 extra. There was on-​site measurements and consultation so I honestly don’t know why there is such inaccurate measurements.
2. We were promised that the floor gap will be significantly reduced, but it was not. I have emphasized several times during the consultation that this is what i cared about a lot since it imposes a tripping hazard, and it was promised to be reduced significantly after the carpet installation, but it was not. We feel lied to and there is no response from the company after several email.

Contacted Costco to get info on carpeting. They said someone from Great Western Flooring would contact us in 2 days. A week went by and contacted Costco again. They apologized and said someone will call in 2 days. Jared called and set an appt for a Saturday. We changed our plans to make the appt. Jared never called to cancel the appt. set another appt for following weekend and Jared called to state he’s going to Chicago to do an estimate and he wouldn’t make our appt. after voicing our disgust, he showed up at 7:30 pm and we ordered carpet. We had 3 separate areas to carpet at a cost of 10 000.00 $ the mancave was installed first and the wrong carpet was installed. Jared took responsibility and took care of the problem. The right carpet was installed. The 2 other areas were installed. Stairs weren’t wrapped around the risers, they were just hanging off each stair. We had a 10by 8 area that was left open, as we are installing ceramic tiles. Installers left the carpet tac strips on the exposed concrete. Really? There were exposed spikes sticking up. Very dangerous. I contacted Jared and he said «I never said those carpet tac strips would be removed» Are you serious. That’s idiotic. jJared said he would call me back but never did. I reached out to Costco and they got the crew to come out and fix the problems. I’ve had a lot of experience with contractors in my 55 years on this earth but this by far was the worst experience I’ve ever had. By the way Jared never called me back.

We went to this location last July 3^rd 2015 as we wanted to replace our carpet to either hardwood or laminate. We are shopping around for costs and materials. We were greeted by LJ Studniarz one of the design consultant, she pointed us to the laminate section because that was what we asked for. As we started to look at each samples, we decided laminate is not what we want. So we went to the hardwood section and decided to take home some samples. we were told that we need to return the samples back. We took 5 huge samples that are displayed in the floor which was really, really heavy. No one bothered to open the door for us or even help us carry the samples to our car. We return July 6^th 2015 with the samples and hoping someone can come and do estimates. The dates that i gave to LJ was July 17 – 18 & 24 – 25 but she said she’s off during the weekends so someone else will probably come by to do the estimates. she even mentioned that the earliest they can do was 9am which is not a problem for me. She said she will call the following day to confirm the date, time and the name of the person who will do it. Today is August 12^th and I have not receive a call yet. The product seems of good quality but customer service and follow through is terrible. Not going back to this place.

DO NOT get laminate wood flooring from Great Western Flooring. I was very disappointed with Great Western Flooring’s blaming me for their poor installation and selling me a product that never should have been installed in my basement. But of course they made that my fault and Costco conveniently disappeared when it came to customer satisfaction. Costco let Great Western Flooring off the hook and from their lack of action I can only conclude they don’t care. After all, I’m a single parent w/​a full time job who doesn’t have the time to constantly be chasing down these two parties. And is that really for me to do anyway? Can’t they just deliver what they were supposed to? Is that too much to ask?

I had to give them one star because Unilocal would not allow me to give them zero stars. It started off by poor response to my inquiry, took almost 3 weeks to touch base with them. I decided to go with another reputable vendor from Angies List. You might want to check Angies List before using this outfit

Top quality products in a beautiful showroom. LJ and Laura are great. I purchase from this business frequently and will continue to do so. Their warehouse is nearby which makes it great for quick pick ups.

A business that has been around for 20+ years has no reviews? Do people not update their floors?!
I recently had water damage in my condo and had to replace my floor. This was my first major update to my home and I was very nervous about making such a big decision, that could affect many other aspects of my home. I worked with Lauren, and she helped me choose a floor within my budget and desired shades (I purchased Mohawk laminate flooring).
Friendly service, delivery included with the purchase, and easy online payment options made this choice a great one. «Great» Western isn’t just a clever name. I highly recommend them! They also have three locations.

I absolutely would not encourage anyone to do business with Great Western Flooring! They are happy to make the sale, but when the tile arrives in a different color than the sample used to make the selection, they will not make it right. I have over $ 2000 of unusable tile that I can not have installed and GWF will not take it back or exchange it. The sales person and store manager are inexperienced, unprofessional and have limited product knowledge. Please think twice before conducting business at any of their locations!