Jiffy Lube

Came here because I was given a groupon for an oil change. Had then do a coolant flush while I was here too. Oil change pretty standard. They flushed the coolant but did put back any coolant into the tank before having me leave. Did realize this until it got cold a few days later when my car would heat up like usual. Googled why this was happening and sure enough, there was barely any coolant in my car. How the hell do u forget to do something like that???

The positive — customer service was great. They were very friendly. I came in for an oil change, a couple air filters that a competitor didn’t have last oil change, and to have my tires checked because after multiple times filling my tires, they still were reading low. This had happened a year or so ago and it ended up being a nail. They said they’d check it. Oil change was oddly fast. Air filters weren’t in stock but they suggested going to auto zone to pick some up. Said all my tires were fine but that air pressure was low, so they filled them. They didn’t mention the tire light was still on. I didn’t say anything, knowing it can take a few minutes of driving for it to turn off. They’re still reading low, I’ve driven 20+ miles on them and the light is still on. The car wasn’t lifted so there was no way they really checked the entire surface of each tire. Overall the visit was average but ridiculously overpriced, as has been my experience with Jiffylube’s before. I’ll be taking my car to the dealership to have the tires thoroughly checked and find out what the issue is.

I went there last night after work when there were no other cars in the bays. It was a slow snowy night. After they started working on my car one of the technicians with a shirt that said «Ted» on it, brought me over to his computer in the shop and said something like, «Sir, I’m sorry to tell you this but I just realized that this car will only accept synthetic oil as per the manufacturers recommendation.» I then said something like «Sure, no problem as long as its the same price.» of course knowing full well that it wouldn’t be. He then said, «Oh I’m sorry but no, it’s more money. Our basic oil change service is $ 24,95 but with synthetic you have two choices, $ 59.95 or $ 79.95.» I then said, «No, I’m not paying that for a simple oil change, so just close the car up and I’ll leave.» He looked panicked and said, «Oh I’m sorry but we already drained the oil and took the filter off and we could get in serious trouble, both me and Jiffy Lube if we don’t follow the manufacturers recommendation and use synthetic oil.»
At that point, I looked more closely at the computer monitor and noticed that it said something like «For extreme driving conditions in temperatures below –20 degrees Fahrenheit, synthetic oil is recommended.» I then pointed this out to Ted and he looked very confused. Did he really not understand what –20 degrees Fahrenheit means. That’s really, really sad if he didn’t. If he was trying to be deceptive for some reason, he wasn’t very practiced at it. If he were better at deception (if that’s what he was attempting) he should have told me all about how my engine would get damaged without synthetic oil, not what trouble he and Jiffy Lube would get into! Needless to say, he ended up relenting and using the standard oil and charged me $ 24.95 plus tax. And to finish the experience, the steering wheel was gritty from oily, dirty hands as I drove away!
Very odd experience. It’s sad to think what someone that wasn’t as technical as I am would have done – maybe paid $ 80 for a $ 25 oil change.

Disappointed. If I could give a zero, I would. Were they too lazy or incompetent? Went in and requested that they change both my headlights on my Prius. I went to this place because it was the closest location to my work. Waited a little bit and then they came in and told me that it is impossible to get that done at a Jiffy Lube. I had to either take it to a body shop or the dealer. Hmmm… that’s funny because I’ve never had issues with getting that type of service in the past. What a waste of my time!
I should’ve used my dependable Jiffy Lube in Oak Park where I live. Called there and they told me no problem. Drove there and they got it done. No problem. They were dumbfounded that the Naperville shop couldn’t do it. He said they probably didn’t want to deal with it. I WAS THE ONLY CAR IN THE SHOP when I brought it in. They will never ever get my service again.

Everytime I go into the naperville Jiffy Lube everyone is so friendly and helpful it’s my preferred store. Thanks for excellent service… Danny

What a weird place. Usually go to the Jiffy Lube on Randall Rd and it’s always so easy. Went here because we’ve moved to Lisle, but I won’t be going back. There was no sense of customer service, as in everyone was so awkward and communication was nonexistent. Now, my customer service expectations for an oil change place are already low (not really part of the experience), so they had to really be weird for me to notice…
Let me cut to my main issue: my husband and I both brought our cars at the same time. They started with mine and did the standard pushy sales crap I don’t need, which is fine and expected. Pretty basic stuff. I made sure they knew I didn’t want any bells and whistles and that I just wanted an oil change only. All fine. They finished my car and I paid, but they hadn’t started on my husband’s yet. Now we came in together, talked to them together, and they knew both cars were ours. Then it got stupid. They pulled my husband away separately and pushed all kinds of nonsense on him. Way more than me, including insisting that his car should have some $ 60 oil — get real. Our cars are similar. He insisted, as I had, that he didn’t need anything special, just a basic oil change. So he comes back into the weird little waiting box and we wait. His car takes a lot longer for some reason. Then they come in to get payment and his oil change cost twice as much as mine! They had given him all these «signature» services he has expressly said he didn’t want. Why would we want different levels of service? And if we did, we would not have been so clear about what we did and did not want. At this point we just wanted out, so we paid and got out of there and we won’t be back.
The only positive I can say is that one employee, I believe his name was Brad, actually had people skills. He went out of his way to let us know there was room in the waiting room when it started raining on us outside and he offered to pull my car around for me when my husband’a car was finished. Brad deserves to be in better company. Maybe he should transfer to the Randall location.

This place is horrible.
I don’t usually go here for my oil changes but the location is convenient and I was in a hurry. After dealing with extremely pushy salesmen– expecting me to spend over $ 100 for an oil change, and trying to sell me a ton of services that was obvious to even me that I didn’t need– and waiting close to an hour I was asked to come with them so they can show me my car. Turns out they tried to use pliers to open the oil cap and punched a hole in what I’m assuming is the oil pan so my car couldn’t hold oil. My car was towed and I had to get a rental car. The whole reason I was getting this oil change was for a road trip I was taking to Niagara Falls which I ended up using the rental for.
While I was waiting to be picked up the managers joked around with me telling me «no offense but we could sell someone like you anything.» I know I’m a young woman and admittedly don’t know much about cars but I do not appreciate being taken advantage of because of those two things.
When they finally called me (over a week later) to tell me my car was ready to be picked up they told me it was in Streamwood! I had to figure out how to return the rental and pick up my car on my own. I wasted over three hours that day picking up my car (4 hours spent the day they put the hole in my car).
The good thing is that they didn’t give me trouble about paying for any of this but I will never return to this or any other Jiffy Lube and recommend you don’t either.

Went in to get oil changed on my wife’s Jeep. Usually I stick to the dealership I buy at because they can’t outright try and rip me off if they want me to buy from them again. Anyways, V6 engine, 2013 Jeep. Attendant there walks in waiting room tells me it will be an extra $ 10 for a special oil filter. I ask him what he means, he says all Jeeps are like that. I think to myself, no way. After the service I go to Firestone, ask how much for an oil change on my jeep, he says $ 29.99. I say, any additional charge for the special oil filter? He responds, «no, its just a jeep»
I feel bad for these guys that they need to rip me off for an extra $ 10 and who knows what kind of tricks they would have pulled if my wife had gone in alone. Avoid like the plaque. The guy didn’t even sound convincing trying to squeeze the extra $ 10 out of me. Felt bad for him really.

I normally use the Jiffy on 75^th or my car dealer but was in the area, had a little time and they were offering $ 10 off a standard oil change. Staff was the usual friendly but two things knocked the star rating down.
1. a loooooooong wait for my car for the two cars that were ahead of me and already in the bay
2. on my receipt it said they vacuumed my car. Lies! Car was not!
For the second reason alone I will not be back.

Always trying to sell me something, didn’t take my $ 10 coupon on my iPhone, but would have if I printed it out, really?! Goodbye.

0 stars if this was possible. The obligatory up selling is annoying. Did he check that the tires are brand new before suggesting a tire rotation? No. Service is very slow. Guys walk around like they have a 50 pound ball of chain. One Legacy Subaru just returned for who knows what’a wrong with it. No one answered the phone when I called for directions (phone just kept ringing, that is a red flag for poor customer service). 4×4 closet space which is actually a customer waiting area. Very glacial service, from ice age. Def not returning, or at least not recommending. Lastly, other franchises I know charge less than $ 35 for oil change and filter. Be prepared to pay greater than $ 42 for this service. Might stick to my local neighborhood car shop.

The official Jiffy Lube website says they’re open until 8pm Mon-​Fri – however, they’re not. The little taped on addendum to their back door says they’re open M-​F until 7pm. Just a heads up if you’re needing an oil change and don’t get home until later.

Steve is my car. Like most relationships I sorta ignore things until there’s a flashing sign saying, «Hey we have problems.» When the change oil light comes on (because who pays attention to the sticker on the window) I take him right here. This is the only place I’ve had my oil changed. The service and staff, for the most part, have always been friendly and professional.
I would stick to oil changes or tire rotations or transmission cleanings. Last September, I went in on a Sunday to have my rear driver’s side turn signal light bulb replaced. Simple enough? I’m sitting in the lounge and get called out to the bay. My car’s taillight is hanging by the wire and I’m told that my whole electrical system is not working. Let’s just say that did not go over well because my car didn’t have problems and just needed a light replaced. So the last resort was to try another bulb which, for their sake, worked. I kinda got out of there quickly, pop the trunk because I’m thinking «what did they F up?» and saw they half assed screwed in the interior of my car by the taillight section. I even had a wing nut missing. So I was pretty pissed.
I debated about returning for an oil change. I decided to give them one more shot. I knew an oil change was something that they never screwed up. So I returned last month and had a completely better experience. It was the same great service and professionalism that I was accustomed to here. I even received 50% because it was my third visit. So Jiffy Lube you have won me over again.
Basically I’m chalking up the taillight incident to a different crew that didn’t know their ass from a hole in the ground. I have to say, thankfully, it looks like a new and better crew that actually acts more professionally is now staffed here.

I normally take my car to the Jiffy Lube in St. Charles, IL — and I have never had issues there, so I took it to the Naperville location after work one day. The staff clearly did not want to be there, they didn’t do a very good job cleaning the floors or the windshield, but what really got me was the mess they left under the hood. They managed to get transmission fluid spilled everywhere so it looked like my car had a pretty major leak. Upon calling them I was told «Um, yeah, you can bring it in sometime if you want». Thanks.

This is the first oil change where I wasn’t pressured to buy a useless upgrade in service, wasn’t told my car would break down in the middle of a long drive if I didn’t replace an already new filter, nor made to feel like I was interrupting the mechanics’ busy afternoon tea party. This Jiffy Lube prides itself in it’s service, of which I’m convinced! I was helped and greeted by 3 different guys, all of whom had a smile on their face and were incredibly nice, especially for having worked such a busy afternoon (the Friday before a holiday weekend). They even apologized profusely about the 30 minutes it took them to do a full oil change, vacuum my car and clean the windshield! These guys know how to keep people loyal!